BetterHelp Reviews - See What Customers Are Saying

I chose to sign up in 2015 but never followed through because I was scared. Now at 25 in 2021 I took the leap and am so glad I did. Many people don’t think about how beneficial it is to get help and there’s so shame in asking for assistance! Life can be super hectic, especially after Covid and all that nonsense. You’ll be matched with someone who will fit your needs and help and I recommend 10/10.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I originally was trying to find a therapist on my own but there are waitlists for therapists everywhere. BetterHelp is dope, I recommend it to everyone in my life. You select your preferences and are instantly matched with a counselor, also there are a ton of group webinars on varying topics you can go to in between sessions. Also, I personally love that I don’t have to go into an office, especially in this pandemic. I’ve done counseling in my pajamas from my bed!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp during COVID saved me. I feel more in control of my emotions through the tools my therapist Vanessa Banks helped me realize through exercises and self-reflection that really challenged me. It’s not easy learning about how/why you are the way you are but it is freeing to be able to use what you learn in your everyday life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was nervous at first, but the more I expressed freely, the better I felt. I have difficulty vocally expressing myself, this gives me time to think and accurately choose the words that best suit the situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing and necessary in this modern age. It feels so much easier than going into an office. You can easily connect with your counselor through the app. My counselor, Carrie, has been amazing. Without BetterHelp and my counselor, I think I would still be depressed.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have honestly needed therapy for a long, long time. I have always been hesitant because of the expense and the lack of availability in my town. BetterHelp is a Godsend. I love my therapist so far and everything I'm learning about myself and the world around me. Highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've "done the work" for more than a decade now but never therapy. When I had access to it, I was scared of it. When I needed it most, I couldn't afford it. BetterHelp is the perfect platform for me, and makes therapy and counseling accessible and convenient.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been detrimental in being able to easily access mental health support during these times. I initially switched therapists which was done very easily and timely. I was matched with a therapist who has helped me work through my personal issues and I’ve learned tools that I can use on a daily basis that will help me continue growing.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Thanks to the ease of video chats, phone calls, and text messaging, BetterHelp has made the therapy so easy for me to stick to.

I can’t tell you how many times I’ve had a session from my bed with my head still on my pillow. Had I not had that option, I may not have made it to my session and that in and of itself is a win for me.

When I first started BetterHelp, I had a therapist with who I wasn’t meshing well with, but they have an easy process to make changing therapists smooth. My current therapist, I’ve been seeing for 5 months and couldn’t be happier. She is flexible, accommodating, and, most importantly, amazing at her job. I’ve learned so much.

I think teletherapy is really changing the game and I’m so impressed with all that Betterhelp has done for me (and I’m sure countless others) over this last year. I’ve always struggled with my mental health, but the pandemic hit me so hard. Not to sound dramatic, but I truly don’t know where I would be without it.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have tried other virtual therapy means, but this is by far the best and most affordable. Counselors really take time and put effort into your well-being.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made a believer out of me and that’s saying something. I’m probably the most skeptical person at times I had a “yeah right, nothing works like that” attitude. I will say this does, now it’s not been all easy! It’s been pretty simple but not all of it is easy. BetterHelp and the counselors assist with all the activities and self-help redirecting of negative to positive thoughts that have fixed so many of my issues.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been my saving grace. I have been going to a psychologist, on and off, for the last 17 years and I have never a platform or psychologist who works better. It gives me the capability to journal my thoughts and work out my stuff with a professional, where I can go back and see where I have come from, what have I been working through, and how did I get to the other side. This platform allows me to be in control of my mental health and gives me the opportunity to actually heal. I can't say enough great things about how this was the best decision I have made for my mental health.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I’ve had mixed experiences with BetterHelp. I was first assigned to a counselor who was sleeping during our session. I found her behavior disrespectful. BetterHelp was very supportive and helped me find a new counselor. They’ve also provided me with an additional session. I’ve made the conscious decision to read the profiles of counselors instead of having one randomly selected for me. I came across the profile of my now counselor and I was able to determine she would be a great match for me. I felt connected to her words and the reviews she got from other clients was the icing on top. I selected her and immediately contacted her. She was so compassionate in her response to me. She had a genuine interest in me as a person. I’m learning so much about myself and patterns. I’m becoming the best version of myself because of the work we are able to do together.

I really appreciate BetterHelp checking in with me after each session on how things went. It shows that they want you to have the best services.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It’s cost-effective, time-effective, and out of all methods I’ve tried the most effective! Very happy with the service level of contact and support it has provided! The counselor provided has been a great match and would go as far as to say I look forward to sessions which is the first time ever in previous therapy experiences over the past four years.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been on BetterHelp since April 2020. Have talked to two different counselors. Very thankful for their services. Customer service is amazing! This is a company that understands their mission and is achieving it to help people.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a convenient platform for finding a compatible counselor based on your specifications.

You can connect with a counselor about your issues via phone, video, and instant messaging. You can schedule a time that is most convenient for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I don't know where I'd be right now without BetterHelp and I'm incredibly grateful for this mental health service. It has been very beneficial in my life since I began using it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It was really easy to get started with BetterHelp. I was looking for a convenient way to fit therapy into my busy schedule, and BetterHelp had a lot of scheduling options to accommodate my needs. I have really connected with my counselor, and I know I'm working towards a healthy goal.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My counselor, Dannielle Taylor, and the BetterHelp platform have been an anchoring point for me at a difficult transition in my life. I recommend this platform AND my counselor, to both friends and clients alike. I am grateful that this kind of service exists!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about doing online video chats with a new therapist but BetterHelp did a great job matching with a therapist that I really enjoy working with and that has been very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I got a great counselor in a few hours who responds to me regularly and who I can meet once a week for 50 minutes. She is non-judgmental and listens and understands me very well and helps me with my negative feelings and thoughts.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have an amazing therapist from BetterHelp. She has helped me more than any face-to-face therapist ever has. She is such a good listener, and she really helps me with my problems.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have a therapist named Season Apple. And because of BetterHelp I was able to fill out info about what I’m looking for and wait to get matched with a therapist! It’s almost like tinder for the mental health experts, haha. I had so many issues, especially with Covid, with my last therapist. The availability can be tight at times but BetterHelp offers journals and urgent messaging. 10/10 love this.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This platform has been so helpful to me for my mental health. At first, I was hesitant because of previous reviews. But after being matched with an awesome counselor, I’ve made so much progress in my life than I have made from other therapy sources I’ve tried. The best of all is that it was affordable, because as university students, we need affordable options. I highly recommend this to anyone who needs quick and affordable help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was looking for support and insight during this COVID-19 shutdown.

I'm glad I gave BetterHelp a try.

They begin with a series of questions to help narrow down a counselor match. I decided to be open to the process and just see how it goes. It's turned out to be helpful so far.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It took a few tries to get matched with the right counselor (just as in real life), but once I got my last one, my life got better within a year. I was suicidal at the initial meeting, and a year later I am able to quit counseling despite going through many difficult things in that year. I felt lucky to be able to change counselors fairly easily despite the hassle of retelling the story every time.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The day I decided to sign up for BetterHelp, I was hurting. Although I didn’t know what to expect and thought it was a bit expensive for me, I didn’t care. I needed some help and needed it right there and then. Today I am glad to say that I don’t regret a bit of having made that choice. Working with Lyn was a great experience and I am thankful she was the one I was assigned to. She is very attentive and listens to me ramble every time. I needed that as I had too much on my chest. She helped me embraced a choice I wanted and needed to make a long time ago without regretting some of the choices I had already made. Thanks again Lyn and keep doing what you do best.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend