BetterHelp Reviews - See What Customers Are Saying

I was fortunate enough to have a great therapist after my second attempt.

And I’d like to share my review of him:

I would really like to take a moment to give my feedback on Dr. Kevin Wilbanks because he and his therapy sessions have been a real "life-saver" for me during an intensely difficult and painful period in my life. I strongly recommend him not only because of his approach, his competence as a therapist, his professionalism, and his humanity, but because he and his sessions have been instrumental in helping me release traumas and psychologically "bringing me back to life". I feel I now have the necessary tools and skills to cope from now on. My utmost and sincerest gratitude to him, and God bless!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My experience was very productive, empowering, and affirming! My therapist was well trained and very easy to talk to. I look forward to resuming in the near future.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

So far, BetterHelp has been good. The intake process was very smooth and was quickly matched with someone. The app is very simple and user-friendly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've personally worked with BetterHelp through my own search for counseling and through employee benefits. I love the resource and setup of how to start counseling when you feel like you don't know where to turn. It has helped make things easier when seeking counseling and the ability to message or have live sessions or a mix is great when you're not sure what you need but know that someone is listening or able to respond.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Easy to use.

Affordable pricing.

Matched with a great therapist.

Life-changing.

Since using BetterHelp I've recommended the service to all my friends and family.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

A great ease in connection with my therapist. I would suggest to be honest as to why you are here and what help is needed. I felt this allows for a better pairing with your therapist. That worked for me!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This service has been very helpful. They offer discounts if your budget doesn’t allow for their regular pricing and they really care about you and your needs.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been going to my therapist at BetterHelp for several months now, for my personal and family issues. I highly recommend my therapist and BetterHelp. The price is reasonable for the value of their licensed professionals and services like individual counseling, the groupinars, and the thousands of articles available to me and my family. Covid-19 has been hard on our family, with my adult children having to come home to shelter. Our being a member of BetterHelp has made our lives much easier in having to make these new compromises and adjustments. We have lost family members to Covid-19 and these times have been very devastating to us.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

My adult daughter and I had reached an impasse in our relationship, even though we were close and loving. My counselor pointed out an obvious option, one that didn't occur to me, and I followed her suggestion. By changing my thinking and behavior, my relationship with my daughter improved dramatically.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for around a year now. When I first started, my counselor and I were not a great match, though she was very capable. With BetterHelp, within the same week, I was able to meet 2 other counselors, see bio's, and in the end decide on a counselor who has been such an amazing blessing to me. She has been able to help me deal with the loss of my father, moves, family struggles, parenting, anxiety, depression, and even mental illness issues that have affected me. I highly recommend BetterHelp for adults seeking hope, validation, and learning skills to improve their lives and mental health.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I started BetterHelp a few months ago and my therapist has helped me so much! It was easy to stay in contact with him and the platform itself was easy to use. I highly recommend BetterHelp to everyone that wants help with their mental health and wants an easy, accessible platform to do therapy on their own time and at their own pace.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I find BetterHelp to be a really wonderful resource. Besides matching with incredible counselors, the journal feature is really helpful and lets you connect with your counselor even out of scheduled meeting times. While the cost is fair, it can be a bit pricey if you aren’t in a position to make weekly payments. They do offer “financial aid” discounts that are incredibly helpful and their customer service is always excellent and super helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was looking for a way of talking to a counselor but my rural area did not offer that many choices. I decided to look online and BetterHelp looked like a fit. They took my concerns, my feelings, and what I felt I needed into the system to match me with the best person. I had the chance to change if it didn't work, but their selection was just what I needed. My journey isn't over, but I have made a great deal of progress. I think I am going to be okay!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I absolutely love BetterHelp. While it is a bit pricey, the convenience of doing therapy from the comfort of my own home, and by chat instead of vocally since that triggers my anxiety, is absolutely worth it. My therapist definitely helps me in leaps and bounds, and before I found the right therapist it was SO easy to change until I found her. I am pretty happy with their service so far!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am extremely blessed to have the opportunity to talk with a professional counselor from the comfort of my home. Dr. Martin has been incredibly helpful for me as she has helped me turn my life around to become a better person and a better husband. I would recommend her to all of my friends and I am looking forward to meeting her again for some more work.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp asks all of the questions that are important to feel secure and heard in the choosing of your counselor, which is a huge deal. Those preferences can mean the difference between being honest and open to your counselor, and being closed and guarded. Not only that, it allows you to change your counselor, no shame added, as you need. It really helps you feel like you are in control, and the understanding of BH that those using the service are in sometimes dire need of that feeling shows the company's integrity.

The quality of the counselors in my experience is very high, and I'm very happy with the one I have been given and have seen so many personal improvements as a result. To be transparent, it took me a few tries to find the one I liked best, but that's typical of any service, especially one so specific and personal.

There are free workshops as well that I've attended and really helped me get new perspectives on things that I could later talk to my counselor about.

I believe everyone needs someone to talk to, get clear advice from, get empathy and respect from, and BetterHelp offers people who can do that, and for a very reasonable price.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

This online counseling experience has been wonderful. Never would I have thought that online counseling would be better than in person. The tools that BetterHelp offers, the online diary that you can share with your counselor, and the ability to send messages back-and-forth every day, have been extremely helpful. And for convenience, we either video chat our counseling sessions or talk over the phone. I LOVE this app.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love that this platform is so accessible. I think price-wise, it’s comparable to what I would pay for an in-person session with insurance (BetterHelp doesn’t accept my insurance but the cost evens out and is worth it). The process for matching you to a therapist is great as well, and you can set parameters to find a therapist you feel comfortable sharing with. I only have experience with one therapist here but there was a wide array of appointment options throughout the week which is awesome for busy folks.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Therapy is so, so important, especially during these trying and unprecedented times, and BetterHelp provides a safe way to get it! I love being able to do my therapy sessions from home, especially if I'm not feeling great or if my Covid-19 anxiety is high. The price is great and they even offer discounts for low-income patients! Being able to message my therapist is a HUGE plus because breakdowns don't just happen on days I have sessions. There are tons of therapists to choose from so if you don't gel with your first one, there are others willing and able to help.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Wish I could give no stars. My therapist stood me up and wouldn’t respond for days after she missed sessions. People come here for help and being abandoned by your own therapist does the complete opposite of that.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I say surprisingly helpful because for so long we are taught about mental health support being something done in an office, etc. But this is such a great nuanced way of seeking support right at our fingertips. We have become so accustomed to a world of technology, this has been a great incorporation into that world, and it works!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never had a poor experience with BetterHelp. I am thankful to have the most caring counselor while BetterHelp is always quick to respond with any questions I may have for them. They also have financially helped me a lot when I've reached out to them. I personally recommend M. Torres as I've never had a better counselor in my life. I love that this app allows me to contact my counselor any time of day as negative situations are not always during the 9-5 usual business hours. 100% recommend.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have tried multiple counseling solutions, and BetterHelp has gone above and beyond any experience I had prior to utilizing it. I appreciate the open communication via messaging, and the multitude of options for counseling sessions (video call, phone call, and as stated previously the open line of messaging available 24/7).

BetterHelp has exceeded my expectations, and I would (and have) recommend to anyone struggling to find a good fit.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've had a wonderful experience with BetterHelp. My therapist and I exchanged some messages back and forth before our first appointment, giving me the opportunity to gauge whether she was a good fit. In our 7 months together, my therapist has demonstrated the utmost professionalism. Not only has she helped me understand the problems at hand, she's given me the confidence and the tools I need to tackle these issues on my own. BetterHelp makes it easy to manage my appointments with her and keep track of payment.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was initially really hesitant to seek counseling at all but the service was really easy to use and the counselor I was paired with has been nothing but supportive and helpful. Responses are always thoughtful and prompt. I expected to be combative and skeptical but once I accepted the help, it has been nothing but a positive experience. If I can use BetterHelp after getting over the reservations then anyone can.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Reaching out can be scary the first time. But the process and folks at BetterHelp work hard to match you with a person that meets your needs.

Having the correct match is important when seeking out someone to talk with about the "silent or hidden" issues.

I like the fact that BetterHelp will work if your match is not good to find you a new counselor.

Give it a try - you will be happy!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve loved my experience on BetterHelp. I love that it’s provided me access to a service from the convenience of my own home.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend