BetterHelp Reviews - See What Customers Are Saying

I highly recommend BetterHelp. I already referred a few people. They make sure that you’re paired with the right therapist. And you have different options and ways to communicate with them.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The service from BetterHelp has been a very easy and enjoyable experience. Sitting in your own surroundings, talking to a professional counselor via telephone, video, or email allows you to remain calm and less anxious talking about issues that are sensitive because you're in your own environment. If there are any issues that occur it is very easy to contact to speak to your counselor and they always reply in a timely manner. It is very easy to get in touch even when living outside the USA. I would highly recommend BetterHelp for counseling as they also run free webinars to guide and aid you to become a better version of yourself in relation to your healing. They heal the whole body, not just the mind, but soul and physical health.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I'm extremely satisfied with the counseling I have been receiving from my counseling through BetterHelp. I've been given advice on how to deal with an extremely difficult situation that has occurred in my life. I've been using the techniques on what to do when I'm in a dark mood and it has worked.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I signed on with BetterHelp last month because I have been dealing with bereavement and stress issues.

I was matched with April McElroy, a licensed therapist who is in OK. April is fabulous! She listens to me and has been a wonderfully calm bastion of support in the middle of these turbulent times. I have had a lot of therapists in my life and am grateful to have been matched with April.

10/10 I recommend BetterHelp.com. It makes getting therapy easy, convenient, and is super affordable compared to local therapists.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, I didn't think that I'd really like virtual therapy as a people person. I was wrong. I've gone to therapy a couple of different times and the therapist I was matched with was actually the best I've ever had. It's been a wonderful and incredibly helpful experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far my experience has been very smooth and easy. I was matched with someone who was not the best fit. I was able to make a switch and set up an appointment with a new therapist. I really enjoyed our first session, and I’m looking forward to more!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was paired with the perfect counselor for me. The service is flexible with voice video, computer and app flexibility. I live in a rural area and it could have taken me several hit-and-miss tries to find the right person.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I can't possibly say how many times over the years I'd been at a crossroads of not only knowing that I needed help, but actually doing something about it. I guess it was finally "my time" to do something about it. Little did I know that I would encounter such a great counseling service with BetterHelp.

Everything about my experience has been not only helpful but it has been a clear and easy to navigate process. Each step has proved to help me find clarity about my life challenges, and my counselor, Tracy, has helped me to navigate a way forward that has me already feel like I'm making progress but has me hopeful about my future.

I wish that I would have found BetterHelp sooner. The resources I have received have been excellent. The options for connecting and processing (journaling, etc.) have met my own unique style and needs. While I felt concerned about doing online counseling rather than a more person-to-person approach, I not only have found this to be very personal but also more efficient and fitting for my needs.

Take the step. Invest in you. Trust that things can get better. Know that there's help. And, know that it's all far easier to find the way forward with a BetterHelp counselor than it is to keep trying to do it all alone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had 2 therapists overall and I must say both know what they are doing! The only thing I disliked was that on my second-week session my first therapist quit on me and I wasn’t told that it would count as a full-on session. On my third week I received a new therapist, Phyllis Marcus, and she was a big help! Very friendly and I was comfortable talking to her, on my fourth week (today) it wouldn’t let me join the session cause my card was declined? Even though I paid the full $340 so that was disappointing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Never get a chance to talk to her. Bad attitude! Irresponsible!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It has helped me so much. Being able to start working through my problems and still be able to get my daily life done is amazing. I was getting to a breaking point and it helped to be able to talk to someone about all of this.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Before I first started with BetterHelp I was wary of the price and if it would be worth it, or if it would just be a total waste of time and/or money. But I'm so glad I was wrong. I always feel like a priority to my counselor...she responds to messages between video sessions within the hour just about every time I message her. She's never late and never changes anything last minute. With that being said, she's also flexible and makes sure I have the freedom and the options to communicate however I am most comfortable with. I will gladly pay the $200/mo. My sanity intact at this time is worth every penny.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I started BetterHelp because I was suffering with anxiety and depression. I was able to pick certain things or qualities I wanted in a counselor and I got the best match possible. My counselor really listened to my thoughts and concerns and she helped me through a really rough patch in my life. I am so grateful for this app and I'm so glad I gave it a try. I had never had counseling before and I really do think that this is what pushed me to get out of the hole I was in.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Ask yourself what is my health worth, then add $100000 because it is worth it...you’re either gonna spend it on help or prescription if you don’t get your head right and your spirit. In this time of pandemic and suicide being at its highest it’s ever been you can’t afford not to get help. I always thought I was ok until I was lost, gained 40 lbs, cut off all my long hair, couldn't eat, couldn’t sleep, barely got my butt in the shower...it was not fun...or pretty.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly speaking, I struggled a bit on finding the right counselor for me, I went through 5 counselors within 2 days because:

1) Time availability.

2) Methods of Contact; call/video.

3) Time zones.

4) Specialisation - ADHD, anxiety, family.

5) Not using a religious approach.

6) Female/male.

So you get to choose what exactly you want in your counselor, for me I had a lot of requirements so naturally, it took longer and I actually am lucky enough to have an amazing counselor from Texas while I live in Ireland! But since I was quite decisive in this area it didn’t take me too long to find a counselor I found helpful, I was about to give up but I took another shot and I got what I needed and more! Now we’re on weekly calls on Wednesdays and worksheets and I can text in between the sessions whenever I feel overwhelmed.

Cost: Costs can be lowered depending on your income and I got a bit of a reduction and it made a big difference to me. Obviously, therapy sessions are quite costly but it shouldn’t be a privilege, so with BetterHelp, you can actually get really great reductions in costs for your mental health.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am very new to counseling/therapy. I had always thought it was for people who were worse off than I was. I never thought there was anything wrong, until I hit a breaking point.

Without getting into details, I needed someone to talk to. I needed someone to tell me things were going to be ok.

BetterHelp was extremely easy to sign up for and to find a counselor (at least with the specific issues I wanted to work on). I speak with my counselor Jolene every Thursday morning and it starts my day off wonderfully and it's one of the highlights of my week!

Everyone talks about the price. I never thought I would be able to afford it, and I never thought that it would be worth it. I work in retail sales and I don't make that much money. But can you put a price on mental health? Please trust me when I say, just try it. You will be so relieved and leave the phone call with the first genuine smile in a long time. You may even laugh during your sessions, which I know I missed dearly in my time of need.

I would definitely recommend BetterHelp to anyone who needs it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I feel like it was a complete waste, the counselor canceled twice on me on the day of the sessions. I went for help and instead got disappointment.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I found the right therapist and we clicked. I like having weekly sessions and feel like I’m making significant progress.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was pretty skeptical at first but was quite impressed with the BetterHelp platform and the benefits I have seen with the service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

In this month period, I had two counselors. The first was good for the most part, except she was doing some coursework and I didn’t feel like I got any info from her, but she did try at least better than the second one. The second one, although she had a Ph.D., she made me feel like I was talking to an inexperienced person who would not comment on any of my traumas besides saying “okay” like say something else! She only laughed when I laughed and that was it. She cut my meetings very short, the most was 20 minutes max. I feel like I wasted money, time, and effort. Very disappointed because I was always pushing myself to go to therapy to heal, but instead I got the opposite!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp is a great platform that allows you so many ways to communicate with great therapists. I tried a few different therapists before I matched the right one. Don't give up if the first one you're paired with doesn't work for you. They have so many and you can keep changing until you find the right one. You can also communicate with your therapist on video, phone, chat, or writing long journal entries like I did. This makes therapy so accessible for anyone with any type of schedule.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The therapist would not speak to me even after I emailed him repeatedly. I think he just wants the money. Maybe one day I will find a therapist that cares enough to try to help me. Or maybe I’ll just have to endure a sad pathetic life.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

They have helped in every walk of life. Been truly amazing, all you need to do is text them and they are there for you. Timely responses. If I'm upset, I message my therapist. Good days, bad days, sad days, excited days. My therapist is there. I think this is a better experience than having an in-person therapist due to them being there all the time for you, a therapist is only there during the hour you go. Yes, I have had a couple of therapists in my time but nothing compares to BetterHelp. Thank you BetterHelp, you have helped me so much.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been so helpful in my journey.

I'm grateful for the opportunity to match with a great counselor. I've always felt safe and comfortable sharing my story with her. My counselor has always been so accommodating considering our time difference. She gave practical tips on how to make myself feel better.

The app is easy to use, gives us tools for proper documentation of our journey, and the counselor is awesome!

Overall, BetterHelp is instrumental in making me feel relevant, reminding me of my strengths, and dealing with my weaknesses.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing platform that connected me to a wonderful therapist in a very convenient way. It was easy to navigate the system and I could get so much accomplished from my phone, tablet, and computer. I really enjoyed the ability to do video conferencing and phone conferencing. All of my homework and progress and emails were all in one place so I didn't have to look for it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This has been an amazing way to get therapy without having to leave the house. It’s so convenient and affordable. I love the service.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Dr. Daniel has been a tower of strength for me. It’s no criticism for Dr. Daniel but it does take time to connect with a therapist online sometimes but that simply because it can lack that physical contact which is important for some people and was for me, but pushing through it has been so worth it. I only say this because at first I didn’t utilize Dr. Daniel and I didn’t write journal entries as much as I did at one point and doing so meant I connected with Dr. Daniel and started to have a personal relationship with a therapist that I couldn’t have gotten in any other way. I said this is no criticism of Dr. Daniel because he was always there for me from the beginning and I wish I’d utilized him a little bit more, like I said before, but pushing for my own personal barrier about a physical therapist meant I have a great resource for my mental well-being, and I’m not just focused on getting through the day but I am actually starting to work on optimal mental health, which means that I’m focusing my strengths at not just being just okay but being happy with my mental health issues, which are complicated.

I’m comfortable with being quoted as having diagnosed chronic schizophrenia, diagnosed ADHD, possible disassociative identity disorder (otherwise known as multiple personality disorder), diagnosed PTSD, as well as diagnosed depression/anxiety and BPD. This would scare off many psychiatrists or psychologists because I am hard work. I go quiet for a long period of time and as with a lot of these disorders I have suffered with addiction problems which exacerbate the best of conditions and certainly exacerbate everything I have. I could not be more grateful or thankful.

I’ve missed appointments, which has wasted his time, and at times I thought he would discharge me because I felt unworthy and everybody else has kind of told me that I am far too hard work to be worthy, in a matter of speaking. Dr. Daniel actually does a very good job of building up my confidence and self-worth. I can’t go back in time and make right the mistakes I’ve made but at least going forward I have a psychiatrist and psychologist I can work with and bounce my sometimes very scary thoughts off, and to know that I will get a timely response. One time I was actually in a very dangerous situation where my ex threw me out in the middle of the night and had people come over to intimidate me...unbelievably, Dr. Daniel called me within moments of it happening and he really helped me through a sticky situation. What can I say? Thank you Dr. Daniel.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend