BetterHelp Reviews - See What Customers Are Saying

I love that BetterHelp provides an affordable and comfortable way to receive counseling. At first, I wasn’t sure how I’d like online therapy, thinking in person was better, but I actually love being able to get help from the comfort of my own home. I like that there are many options for sessions. I love that it’s so easy to contact my counselor whenever I really need it through messaging.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was unsure going into this and ended up absolutely loving speaking with my counselor. She helped me see things that I didn't even realize were affecting me. I honestly would be stuck in a pattern of unhealthy behavior if I hadn't used BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, I wasn't sure what to expect from online therapy but this has genuinely been life-changing for me. I was lucky enough to match with my perfect counselor the first time but I know that you can change counselors if you are unhappy, which I think is great. The prices and Covid support discounts make this an affordable service and I can't thank BetterHelp enough for including that. Thank you so much BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I really thought BetterHelp was a helpful tool for dealing with mental health issues. Dr. Hardin was very skilled, attentive, and experienced. I really enjoyed my sessions with her and felt hopeful after our first meeting.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is great. I hit a really low point and started BetterHelp after hearing about it on several podcasts. It was the best decision I made. The app is easy to use. They prioritize you and making sure you find the right counselor. They send reminders for appointments and the scheduling feature is great. It gives you the flexibility to get the help you need on your own time, in your own home, without searching for a doctor locally on your own.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

There was life before and after BetterHelp. I needed assistance creating and maintaining healthy boundaries in relationships, especially during a difficult time in COVID. My counselor has been there in my journey, supporting change I never knew possible. I will always be grateful for her, and also how easy and intuitive it is to use BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Why waste money when you have a counselor who is always busy and you need to accommodate them? I’m not paying money to accommodate my counselor all the time! Basically, I’m paying for a counselor to tell me to seek help elsewhere and to work around her very busy schedule, she does not have much availability ever.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

The service is worth the money, my counselor is amazing and so flexible with her schedule, and their customer service is great!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It was great, helped me through some confusing times. They took the ball of yarn in my mind and helped me straighten everything out.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I really like using BetterHelp. The service is awesome. The only problem I have is the sessions are too short. 30 minutes doesn't feel like enough time to get everything out and have a full conversation. If it can be doubled to a full hour then it'd be perfect.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had many therapists in the past. As the pandemic arrived, I needed assistance in a different manner. What made my needs different this time was the feeling that I possibly needed help in a more general and unplanned manner.

The way the platform is set up is that I had access to my therapist via messaging even in between our weekly session. As per my current needs, this is EXACTLY what I needed.

The structure or model of the service also is set up in a way that the patient is protected, as well as the therapist.

Love it and everyone in need of help should give it a try!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have only spoken with one counselor and I have been pleased with his efforts. I've come to realize that it's useful for anyone looking for counsel worldwide and discreetly nonetheless, which is an amazing idea because you might not always have the possibility wherever you are currently.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I enjoyed the whole process: from the quiz to meeting with my counselor. I appreciate the tool to journal in the mobile application. I was able to send my journal entries to my counselor so that when we would meet in our video call, we could process the events/emotions that I disclosed in the journal entries. Instead of needing more time to explain the situation, she was able to read my thoughts and we could go over it together. I am grateful for this service and I hope to continue using it in the future.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great counselor, very helpful, will listen without judgement, but will be fair in what advice she gives.

Will give you loads of different worksheets that change the way you think and feel depending on your issues. Quick responses and will explain in a clear and understandable way.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Great way to get help since it offers many different types of supports. Once you find what works best for you, you can take advantage of the webinars that are offered every day.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Life-changing. So glad I got mental help. For years, I've been dealing with shame, blame, entitlement issues, projecting fears and negative emotions onto others. Now I understand myself much better and the future looks brighter every week!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been out of therapy for years since the hours were never convenient for someone who works regular office hours. Having the ability to attend counseling virtually has been paramount to my success. I am really happy I found BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s expensive, but trust the process. You will not regret having done something for yourself. My therapist was amazing, and my only regret is not starting sooner.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was in a really bad place and wasn't sure where to turn. I already see a Psychiatrist but desperately needed talk therapy.

With Covid-19, I wanted to stay virtual and heard about this service.

I checked it out, filled out the questionnaire, and quickly learned who my counselor would be BEFORE I started paying anything. I did not expect that!

I decided to try the subscription and am beyond satisfied with my experience. What an amazing tool!

The counselor that BetterHelp matched me to is perfect for me but you can change easily.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I changed therapists. The first one was not a match for me. But it seems the second one is really competent in her field. So, I've recommended this site to a couple of people I feel would benefit from it. Therapy is an acquired taste need. The experience we have will make or break our willingness to accept the support. That's why it's important to find the right "match". This service offers a great deal of options. I'm still exploring them. So far, so good! A little salty though, but somewhat worked.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I signed up for this service while having a breakdown of sorts on an airplane. They got back to me right away and set me up with Christian, I like him, he helps me see and process things very well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've used BetterHelp for a few months now and I've had a great experience. My counselor is very knowledgeable, patient, kind, and offers just enough guidance to get me through what is necessary at the time. She's helped me work through some serious traumas and grief. If you're on the fence about starting counseling, take the step...you're worth it. Don't put it off, just do it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp provided me with a great service. The counselor I had in particular was amazing, she supported me through a very low period of time without being forceful or judgemental. Through advice and guidance I have been able to learn coping strategies on how to approach my low moods, how to avoid them, and what to do when I am experiencing one.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Once you have completed the signup and payment, all is easy. You are matched with a counselor in less than 48 hours. You schedule a session or drop notes to your counselor any time. I was matched with Ace Glaspy, he is accessible and responsive when I’m dropping messages.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've had bad or even just unmemorable experiences with therapy before so I was hesitant to try it again but I heard an ad for BetterHelp on Crime Junkie and I'm so glad I did. Pamella is kind, patient, understanding, intuitive, and extremely helpful. She is an amazing listener and provides insight I haven't heard before. She is willing to meet with me however and whenever is most convenient for me, and has gotten me through one of the toughest moments in my life. I really appreciate how she tailors each session to my mood and what I need to talk about and how she's the perfect mix of empathetic and tough. She gives advice like a sister or friend, but authoritatively, and you know she knows her stuff. I am forever grateful, and look forward to our weekly sessions. I cannot recommend her enough.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I paid $260 for this service and as of 1 month I have not communicated nor spoken to a single individual. They are not here to help you, only to get your money.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I highly recommend BetterHelp as a mental health support platform. Once connected with a therapist that’s right for you, the ease of counseling is wonderful.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend