BetterHelp Reviews - See What Customers Are Saying

I love the convenience that BetterHelp offers. The ability to see the counselors credentials is also super helpful. The journaling and group therapy options are also great tools that can help on the mental health journey.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The moment I realized I needed help from an expert phycologist and logged in the app, I already felt a little bit better. It is the most useful thing you can do for yourself. Be patient to find the right professional for you and a new life is ahead of you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I wasn’t so sure about it, but through research and experience, have found BetterHelp to be a legitimate resource for therapy. I am incredibly happy with my matched therapist, and at the same appreciate the variety and accuracy of their initial questionnaire.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

There was an anxious time to wait before I was assigned a counselor, but there he was with sharing our tastes and also a similarity of personalities of my big brother so that we both clicked and I was at ease to explain my life story - both triumphs and troubles right away!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It took me a while to finally decide to make time for this, but the counseling I've received has made it so worthwhile. It took less than an hour after registering for me to be matched to a therapist and I was able to get in for my first appointment within a week!

I think BetterHelp's entrance questions really help find a counselor who will be a good fit for each individual, and I know I never felt able to ask those sorts of questions about the therapists covered by my insurance company.

I appreciate that BetterHelp has a discount fee that is easy to apply for and results are instantaneous. Don't let the cost stop you from taking care of yourself, especially regarding your mental health.

The counselor is fantastic! I really appreciate her genuine care and her flexibility with appointment times. Response times for questing or comments is also really quick; I know she will respond to me within a couple of hours at the longest, but usually, it is less than 30 minutes!

If you or someone you love is struggling with mental health, make BetterHelp a priority. I'm so glad I did.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Love the speed of it all and the thoroughness that still exists. Great price. Feel as though I’m really getting to the root of my needs. My match happed to be extremely helpful and fits my needs rather well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love being able to chat with my counselor whenever I need anything as well as schedule sessions. I also like the journal option, I keep a handwritten journal but I like to keep notes on the app.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have referred a couple of friends to them. My counselor has been a tremendous help to me. Working through a lot of issues from my past. Love that I don't have to go to someone's office. I feel comfortable talking to her from my own couch. Very happy I heard about them.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have always avoided therapy due to cost. I was a little apprehensive about joining BetterHelp as the cost was low. I am so glad I was wrong. The cost is low, but the counselor I talk with is professional, friendly, and very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am new with BetterHelp and have only had 2 sessions but I do feel that it is helpful. You have multiple ways of speaking with your counselor and you get to schedule your sessions when it’s convenient for you. So far so good!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great opportunity for growth, reflection, and a place to gain understanding and process feeling during these unprecedented times. I would recommend it to everyone.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I highly recommend BetterHelp. I kept hearing about it on podcasts and finally bit the bullet and joined. I’ve been loving it for the past 4 months. I look forward to my weekly sessions and am so grateful that this platform exists. It’s easy to navigate. The groupinars are great. Messaging and scheduling with your counselor is a breeze and bonus features like journaling, goals, and worksheets are awesome. It has helped with my manic depression, anxiety, and coping during Covid. Early on I decided to switch counselors and that was incredibly easy and stress-free which was nice.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have a very dedicated counselor who really understands me and my needs. With his help I have grown so much and achieved so many goals I have been striving for. Definitely would recommend to anyone looking for a counselor, this platform allows for regular chats with your counselor along with one proper session a week.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The BetterHelp platform made it easy and comforting to finally get the talk therapy I really needed. Looking forward to many more sessions. Thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been with BetterHelp for almost 2 weeks and can see that I'm making progress mentally. I can't say all my issues are fixed, but I have hope that I will overcome them someday. I think it helps that I have a drive to better myself. I've gotten to the point that I've accepted there's something wrong with me and there IS hope. I'm so thankful that BetterHelp was an option for me. They are convenient and completely helpful and communicative. They genuinely seem like they want to help your chances to a better life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about BetterHelp. Even more so about the therapist I may be paired with. But I am no longer skeptical. If you’ve been thinking about therapy, but are scared or don’t know where to start, try BetterHelp.

My therapist is absolutely amazing. She listens, is so knowledgeable, helps me make sense of my trauma, offers steps I can take to help facilitate healing (that are actually easy to incorporate into everyday life), and most importantly (at least to me), talks to me like a friend.

The app is pretty great too. I’m able to message my therapist anytime, which is so helpful, especially on bad days. You can journal (there are topics if you have trouble thinking about what to write) and worksheets. Seriously, give it a shot. Best decision I’ve ever made.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've used talking therapy to manage various moments in my life or work on a mindset I didn't like including anxiety and depression. As such I'm familiar with the vocabulary and objective thinking that is a core part of counseling. BetterHelp is excellent because it's an affordable way to jump straight into an issue and manage like you would a sprain or limp, rather than leaving it to turn into total paralysis.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Very pleased so far. My counselor is attentive, on time, and addresses my needs, and allows me to work through the process of the things I need to address.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I knew I needed to talk to someone and came across BetterHelp. After researching them I made the decision to sign up. The app asked great questions and is designed to really set you up with someone you can talk to. Easy to navigate and I had a therapist fairly quickly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp not only offers groupinars that are really positive, empowering sources of information, but allows a client to chat with their counselor if they can't pick up the phone or laptop for a session. I have experienced respect, attentiveness, concern for my needs, and empowerment in their counseling. If a person wants to get well and live a happy life then I would say this service is useful in reaching that goal.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I like that my counselor is attentive to what I am feeling and tries to give me tools that will help right now. It is very time-sensitive, you don't have to have numerous counseling sessions before getting suggestions to help with your life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience with BetterHelp has been wonderful! This was my first time trying therapy and BetterHelp has been such an accessible and affordable platform to try as a first-time user. I appreciate the affordable rates and wide range of therapists from different areas of expertise, as well as various counseling options offered under this platform. Not only is it easy to find and trust the therapist you're working with, but you also have the option of changing your therapist at any time, which I initially did three times, before landing the therapist I am working with right now. It is a lot easier than most people think and it's affordable as well. Give it a try! You will not be disappointed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was hesitant to try counseling at first but one of my friends suggested that I try it because I wasn’t having a good relationship with my husband. Only after 2 sessions I was able to see where things have been different. The counseling has been great so far and the app is super easy to navigate and use. My counselor is very supportive and respectful. She answers my questions outside of my sessions and checks on me. She is amazing and I love this service so so much.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been in counseling for a couple of months now and I would highly recommend BetterHelp. I like the FaceTime counseling and the unlimited testing. My counselor has been so accommodating and insightful. BetterHelp has a great system in my opinion. I couldn’t have done it if I had to go to their office.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found it very helpful, this is an exceptional counseling service. You get responses back from your emails within 24 hours. They assist you financially with the counseling. And the best thing is that they let you choose your counselor and I found it helpful because or their expertise and the amount of time they've been doing this. And I found it very helpful to have a part in picking your counselor, not just to sign somebody.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far, my experience with BetterHelp has been awesome, no matter what your urgency of counseling is, once you give your preferences for counseling you are paired with someone almost instantly. You can send your counselor messages between sessions and they will answer you back as promptly as possible. I couldn’t ask for a better medium for counseling than BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's helped me personally so much. I have several autoimmune disorders, 3 kids, and my husband has a rotating work schedule so it's difficult for me to plan appointments, especially reoccurring ones, so having the ability to do it in the room while the kids are watching something, and if I'm having a hard physical day (autoimmune) I can still make the appointment.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend