BetterHelp Reviews - See What Customers Are Saying

I was looking for help for something specific, grief and loss, and I was paired with a therapist that was specialized in those areas. She had the knowledge and resources to help me cope and it was all at my own pace. I exchanged a few written messages prior to meeting through video and it made me feel closer to the therapist and it helped pinpoint what I wanted to get out of our sessions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was extremely hesitant about counseling and therapy. All the ads for this program continued to pop up on my social media feeds. I finally stepped into it. It was the best decision ever! All of the support I need in the palm of my hand. In-depth virtual video sessions, journaling, assignments, etc. have all been provided to ensure my success. I was paired with a counselor after completing a questionnaire! I loved this part because it helped to place me with someone who understood my beliefs and current state of mind.

I'm not always able to have video sessions, but I check in to message my counselor. It’s so flexible and impactful! So glad I crossed this threshold!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform to use for counseling. I was very pleased with my therapist. The site was easy to manage.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Easy to use. I love that they have financial help for those who can’t pay full price, and qualify for discounts, so definitely ask about those. I was matched right off the bat with someone who I instantly clicked with and who could cut through the bramble to help show me a path to how to cope properly with all of the things I have gone through.

It’s made it to where a mom of 5 can do therapy wherever I am at. Childcare and time are such huge barriers and this format removed them. I wouldn’t have been able to get help any other way.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I would suggest to everyone to stay away from this company. They provide no services. The thing is a scam and a ripoff. They are disrespectful and abusive of clients who have psychological problems.

I would never recommend them.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

From the price to the counselors, BetterHelp really helps you in every way. It’s very easy to book your appointment, they can video chat, call, and even email, it’s all your choice, and that’s what separates them from the rest.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

With BetterHelp offering multiple avenues to engage with your counselor, it made it highly accessible for me. When I started therapy, I was in an environment that I wouldn’t be able to talk on the phone so having the chat option allowed me to start my healing journey sooner. The counselors are attentive, supportive, and extremely qualified.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Before I started therapy I never believed I would ever find a place that I can communicate with and that understands me, especially online service. BetterHelp changed my mind and now it is a place where I feel comfortable!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp is great! My counselor, Levenia Carey, is great, which makes my experience. Having the right counselor is crucial and BetterHelp helped me in finding my advisor.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

So far this has been very positive. I feel as though the first few weeks when meeting anyone, it's mostly giving a lot of history and back story. My counselor has listened to me ramble, managed to make me express more feelings, and give things perspective.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical beforehand about therapy in general and online therapy especially. After some coaxing from a friend, I sought help online and found my therapist through BetterHelp.com. My experience has far surpassed my expectations. For anyone who is on the fence about this service, I'd urge you to explore it. The investment of time and reasonable money for me has been priceless.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My BetterHelp counselor Amy is an angel. I am so thankful to BetterHelp for connecting me with such a capable, kind, positive person! She is a great listener and really cares about me. Her advice and loving nature has made an enormous difference in my life.

I was very nervous about starting therapy, but Amy made me feel at ease immediately.

I initially began this journey to navigate anxiety and past traumas. Weeks later, I was unexpectedly diagnosed with a life-altering illness. Amy was there to support me in what became one of the most difficult experiences of my life.

Her help went beyond our weekly sessions.

One week, I told her that I was getting stressed out about some issues with my medical treatments and insurance: long story short, some complicated paperwork and unhelpful insurance agents were standing in the way of urgent medical procedures that I really needed.

Without hesitation, Amy offered to make calls to my doctor and insurance on my behalf. With her experience in the healthcare industry, she was able to successfully advocate for me, and I am now fast-tracked to getting a life-changing procedure!

I could not have untangled these emotional or practical issues on my own.

Thank you Amy and BetterHelp for helping me in so many ways!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a service I highly recommend. When I was facing a major decision in my life that was causing me a lot of anxiety, I was able to be connected to a therapist who has helped me immensely. BetterHelp asks questions about what you are looking for in a therapist and what kind of issues you wish to work on. They matched me with someone who really understands and has helped me a lot.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found a great counselor that helped me to start doing some challenging work on myself. I was initially hesitant to do online therapy, especially because I felt like I needed so much help, but talking with my counselor was exactly the kind of support and help I was looking for.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Well-laid-out and intuitive-to-use platform that really feels designed for facilitating high-quality counseling services. I was placed with an excellent counselor via the on-boarding program, and was pleased with how the messaging system complimented my sessions. Definitely recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Having the opportunity to speak to my therapist on my phone has been a terrific opportunity for me. I am on my phone for my work, and for health reasons it’s hard for me to get away for in-person appointments. So the convenience is awesome. It is not hard to do this. My therapist helps me to focus on my goals, communicate more successfully, and mentally plan my week. I recommend BetterHelp for anyone seeking therapy, not only people like me who find it difficult to get out. It’s worth every single penny!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great help to me with my crippling anxiety problem. I have only been at this 3 weeks now and I am already experiencing positive change and gaining hope. BetterHelp asked very specific questions in order to match me with the right therapist and this process was effective as I love the therapist BetterHelp chose. BetterHelp is honestly more interested in helping you than in money, so their platform already offers a very low rate (based on how often you need to meet with your therapist) but then offers ways to help you pay for it if you still can't afford it, so pay attention to the prompts as you move through the app. Some therapists have different hours than others though, so verify this with the therapist BetterHelp chooses for you before you try to schedule any sessions. Some work after normal business hours and some do not. Also, some therapies, although offered by some through the app, are not effective through remote contact and only work in person. EMDR for processing trauma is one of these. Don't get scammed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'd heard of BetterHelp a lot from podcasts and things and finally decided to give it a try. Within a few days of signing up and explaining what I was seeking help for I was paired with a therapist who I clicked with very early on.

The reminders and chat features were very convenient and though I didn't use them always it was really nice knowing my therapist was just a click away if need be.

While not a permanent thing for me, BetterHelp made it incredibly easy to get the ball rolling on my mental health journey.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp! It has offered me constant and reliable support in such a crazy year (with the pandemic and everything) and the fact that it's virtual makes it so easy to schedule and join my appointments with my counselor from the comfort of my own home.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've made a number of self-discoveries with BetterHelp. It's the kind of self-help I always needed but simplified to take the fear and anxiety out of finding able specialists and do all the leg work for you. I'm so thankful I not only made the decision to join but also thankful for the therapist I've been paired with. The whole experience has been wonderful!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This service is fantastic. So convenient and user-friendly. Comfortable options for communication makes it so you can ease into the process at your own pace. I was reluctant to seek help at first. Having the option to start off with just chat made it so I could gain the confidence to move into speaking on the phone and better expressing my emotions. Next step is video chat. Whatever works best for you is available.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has blown me away with how well they've matched me to a therapist and the tools they provide for working together. I recommended it to friends and family who are struggling with psychological issues as this website has made such a positive difference in my life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I would recommend BetterHelp to anyone if you don’t have insurance, and even if you do have insurance the online help us out there and it’s reasonably priced so that you can afford it if you don’t have insurance.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Overall, I was matched with the therapist who was able to serve my needs and concerns best among others and I was able to discover myself as an individual in my self-healing journey. BetterHelp was like a godsend to me at the right time when I was in need of resources and additional support during the pandemic.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp provided me access to a talented and knowledgeable therapist whose professional support has guided me through some very difficult times in my life. I am very pleased with this service and I have seen massive improvements in my life since I started working with this app.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've been with BetterHelp for about 6 months and my experience has been incredible. Next to weekly therapy sessions, a series of webinars included in my subscription have given me very educative insights and tools.

I am lucky to be working with a therapist whose sessions are 1 hour long instead of 30 minutes, which is the norm on the site. The support staff has also been very understanding of my financial situation and have offered me discount packages that fit my needs.

I did have to change a therapist before I found a good match, but I couldn't be happier with my current one. I would recommend to look into profiles of therapists yourself and not leave it to the site's matching, and then email support to request to be paired with a specific match if they are available. They are very responsive and ready to help. Also, I would recommend to contact them directly if the standard subscription plans don't work for you for some reason, again they are flexible to offer tailor-made solutions!

Accessible mental health is a big problem nowadays and I couldn't be happier with BetterHelp's service. Thank you for everything!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After rejecting some counselors and some counselors rejecting me (yes a counselor can reject you), I finally accepted a great therapist with 15 plus years experience in the areas of my specific needs. She's extremely competent in most psychological areas with many certifications, quick response times, worksheets for you to help yourself with, great offerings of suggestions, and alternative therapies to try, in addition to medication if you choose to go that avenue.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend