BetterHelp Reviews - See What Customers Are Saying

First I tried to find a traditional in-person counselor, I called multiple offices that promised to get back to me, but never did. Either that or it would have taken months to get an appointment with someone.

I’ve only been at BetterHelp a few weeks and I already feel like I’m making progress with my mental health. They ask a lot of questions in the beginning but those questions help them assign a counselor that suits your needs. I’ve already had two sessions with my counselor, and he has been so kind, helpful, and supportive. I can message him at any time of the day via the BetterHelp app and he will respond when he can. I was apprehensive about the price, but their financial aid options helped give me the discount, and I have to say my mental health is well worth the price. I want to thank this service for existing because it really has been a good experience and took to help me become the best version of myself.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They took the guesswork out of choosing a counselor. Their detailed platform helped me match with a counselor based on my goals/background/and cultural background.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp enabled me to talk to a counselor when I really needed some professional help and had difficulty (finances, time, Covid, etc.) finding a professional in my area. It was my first experience with counseling, and I would use the service again.

I like that the counselors are available for live sessions in multiple formats.

BetterHelp has financial assistance, which is very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My first counselor was great but she didn't specialize in exactly what I wanted to focus on and she agreed with me and continued to support me until I found someone who did specialize in what I needed specifically. There were no hard feelings, only support.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have had a wonderful experience with BetterHelp. I've been paired with the perfect therapist for my situation. I feel very confident in her training and abilities as a counselor. I was skeptical of the concept of BetterHelp at first, since my experience with therapy previously has only been in person. But, I am pleasantly surprised at how easy it has been to do sessions online. I highly recommend it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I loved the fact that BetterHelp found the match the next day after I signed up for their services. The questionnaire I had to fill out was very thorough. The therapist I was connected with, was beyond my expectations. Overall, great experience and therapy sessions were extremely helpful. The price is great too! If I ever need therapy services in the future, I would use their services without any doubt. Thank you so much for helping me!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was of course skeptical about trying therapy, but am sooo glad I’m doing it.

It has transformed me and my life in ways I didn’t expect!

My counselor listens and hears me without judgment. I feel like she really gets me and understands what I need. I appreciate the journal suggestions, worksheets are so helpful, and the feedback and advice I get from my sessions! I can see and feel my growth and have learned how to create healthy boundaries which can lead to happy and successful relationships.

Thank you!

Thank you!

I’m sooo grateful for BetterHelp.

P.S. It helps that I can text my therapist on the app too, I feel connected.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This service is absolutely incredible and insurance companies should cover this. I have a good job and can afford to pay, but I cannot imagine how average people could pay the money to have this service. The ability to have daily access to a counselor is truly a blessing. Just to have them there all the time. The ability to send worksheets is also amazing. I never had that at traditional counselors.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been in therapy for the last 35 years and I’m actually really learning so much about myself and my mental illnesses by being able to access this service. This method of being in therapy has been a real positive change for me! And if you don’t know how to afford it, please please think about how much money you would be willing to pay to actually heal your heart, by giving yourself the tools you NEEDED for your whole life, yea! I’d pay a trillion dollars if I could just overcome my battles with my mental illnesses! Thanks to this app, I am finally DOING THE HARD WORK FOR MYSELF. So that I can be the person I want to be. Better than the day before!

Listen, stop trying to appear normal. No one is actually what anyone else would call “normal” so stop putting the label on yourself! It’s ok to not be or appear normal. So what! Learning how to love you for you is priceless!

I’m so glad that my husband encouraged me to invest in MYSELF.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been in therapy for a few years, prior to finding BetterHelp I struggled with finding a therapist that I could relate to. As a black woman who is a part of the LGBTQ+ community, it was crucial that I found a therapist that was also a black woman who is an ally. I found that on BetterHelp and my mental health has never been better. I strongly encourage everyone who seeks therapy to give BetterHelp a chance!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

When first trying BetterHelp I was skeptical that I could make a connection with a counselor online. I gave it a shot and am so thankful for it. There are tons of worksheets and information you gain about yourself that can come from this service if you give it a few weeks. You really have to let yourself open up. It’s beautiful and changes who you are and your outlook on your problems.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp allows you to connect with a professional therapist with ease. One of the hardest parts of therapy is starting the process. When at a low point or overwhelmed with stress, calling a long list of unavailable doctors is beyond discouraging. They offer direct access to your counselor at an extremely affordable rate. Everyone needs someone to talk to. BetterHelp is the best investment you can make for yourself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love that I can video chat at home, and have even had a video chat while sitting in my car. The ability to journal, text, and schedule all in one spot makes everything simpler, and I love that my therapist and I can share worksheets and other info directly through the app.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I had never thought about therapy before. I used to think it didn’t help. One day my anxiety got so bad I finally broke down and tried BetterHelp, and I can honestly say that was the best decision of my life. I matched with one of the most understanding therapists there and she helped me fix my problems and way of thinking. It has made my life better and the things I learned will definitely stick with me forever! If you’re new to therapy or thinking about getting help, BetterHelp is a great choice!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience has been very positive. I was connected to a therapist almost immediately. My therapist is very attentive and helpful, they help me bring my thoughts into words, and find solutions that I haven't tried or unknowingly avoid.

The journal function is very helpful. I can share them with my therapist which helps them get a better understanding of myself.

The webinars I've participated in are very informative and supportive.

I've been with my therapist for three months and I've seen positive changes to my daily mental health, my relationships, and my career.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Because of the system and the amazing customer service, I was able to connect with a few different therapists and finally arrive at the one most well-suited to help me. The platform is user-friendly and the therapists are generally very flexible on how to engage with you, they're also very knowledgeable. My advice is to try it and try to find the therapist best for you, knowing you can always stop or change at any point.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From the very beginning when I signed up they were on top of my needs and what I need and how to get me to the right person, and I didn't stop until we were connected.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

During COVID, I discovered just how mentally sick I am. My friends urged me into counseling, and BetterHelp has been a wonderful tool for me. Not only do I have a counselor to set up meetings with, I have journal prompts and seminars (optional). I am extremely thankful to have found this program. Those close to me are glad I’ve found it too.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Yes it’s still quite a bit of money but the financial aid helps and the counselors are amazing. I feel listened to and I love the convenience of being able to do it from home. It also makes me more comfortable to talk about my problems instead of being in an office.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Speaking to my counselor the last few months has been extremely helpful as we transition from quarantine back to some new kind of normal. My counselor has helped me to process things that I have reflected on in quarantine, and prepare me for how to set boundaries and expectations as I move forward.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I like that I don't have to drive to see a counselor. I can sit and look at a computer. I have a voice in what methods can help me. There are a variety of counselors to pick.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing counseling website that works hard to connect counselors and clients. My counselor and I work together to figure out the best plans and opportunities for me to work through my problems.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was hesitant about using an online service for therapy but this has been one of the best decisions I’ve ever made. Not only did I find an amazing therapist, there are several online groupinars that you can attend daily, they have an active social media for added support and it’s extremely convenient and affordable. I wish I had found this sooner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I wasn’t sure what to expect but Valerie was hands down one of the best counselors I’ve seen. Very impressed!

I recommend video chat, which is what my counselor recommended and I can see why. Nothing fully replaces face-to-face, but the counselor can help a lot more if there is some visual with the sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This platform has been life-changing. Not only do I have a great counselor who I matched with after not being successful with the first one, but the customer service team is extremely responsive and prompt. They have helped me through a few things about sessions and finding the right match, etc., the experience has been amazing.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was able to log on, answer some questions, and was matched with a counselor all within an hour's time. I was able to schedule an appointment for that same week. They have made reaching out and asking for help easy and stress-free. I would not hesitate to recommend to a family member or friend. I am so grateful for the service you provided.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me gain confidence and control of my life. It’s nice to know you will be speaking to the same person each time who remembers and cares about your details. There are times that I text in between appointments and get needed responses back from my counselor. I’ve been able to address areas of my life that I never opened up to anyone about and I am so much better.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend