BetterHelp Reviews - See What Customers Are Saying

I enjoyed being able to choose the type of counselor, of which I felt would benefit me. Tools provided to meet goals or "homework" for personal evaluation and assessment for discovery, with evolution toward meeting goals. Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was going through some personal and relational challenges at a moment of big life transitions. My wife recommended BetterHelp to me and it seemed like a good resource for what I was going through at the time. I was matched with a helpful and experienced counselor. She was flexible to communicate via video sessions, phone calls, live chat, or messaging at a range of hours. She also assigned many worksheets that were very helpful as I worked through things. The cost was relatively affordable and I got a small discount. When I needed to contact BetterHelp customer support a couple of times, they responded quickly and with a satisfactory resolution. Overall, I recommend BetterHelp to anyone looking for a more affordable and flexible alternative to additional therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have a special relationship with my counselor. She is kind, supportive, sincere, and professional. I've used BetterHelp for years now and find it to be immensely valuable.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Overall, I am very pleased with my experience on BetterHelp. I had an excellent counselor who I video chatted with once a week for about 3 months. The interface of the program is excellent - very user-friendly and easy to use. It was also affordable; I spent about ~$70 per video session, which might seem expensive but is much better than the $140 an in-person therapist might charge.

I found the video chatting basically as good as in-person. The fact that you can simply log into a computer rather than trek to a doctor's office is really convenient.

My only complaint was the initial process of matching with a therapist. I only wanted to match with someone who offered video chatting services, yet my initial match only offered calling and text. I requested a new therapist, and all of the options that were offered to me only did texting and calling except for one who did offer video chatting. I ended up selecting this counselor who (luckily) turned out to be excellent.

Once you match with a therapist you like, the program is very easy to use. And if you don't like the therapist you matched with, you can reach out to customer service. They were very responsive to me when I had this issue. Overall, I'd recommend to anyone interested in trying out therapy.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp! I was with them for almost 4 years. After hard work with an amazing therapist I dealt with Covid no problem, I was in therapy before it and was more calm than others! The therapist Karen I had was amazing. I even had financial issues and emailed BetterHelp that they helped me! Customer service has been amazing.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I was a bit hesitant about using the online service for therapy but I was connected to a great therapist. We had weekly video sessions and the sessions really helped me calm my anxiety and improve my relationships.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist has definitely been so patient with me and so encouraging, and made me feel like I have a safe space to talk things through. The groupinars are also another interesting resource here, touching on several topics so you can find whatever you want to work on.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The honesty and ability to meet you where you are at are exceptional with BetterHelp. I feel heard, respected, and challenged to do the work while being supported.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I never thought BetterHelp will be so great and helpful. I am so thankful for their help. Recommend every person in need of advice and help to give them a try. No regrets.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The app is so convenient and manageable. The layout is easy to follow. There is a variety of counselors to choose from too. I would recommend it for anyone who is an introvert like myself, you can message counselors, write journal entries, and more. I definitely recommend BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After seeing a therapist for a long while and realizing I needed a change, needed better help. I searched high and low - called everyone who took my insurance but realized how hard it is to find good help. I gave BetterHelp a whirl and couldn't be happier. My counselor listens, supports...actually helps! Highly recommend this platform!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I recommend reaching out to BetterHelp if you are struggling mentally or just want to improve the overall quality of your life. The flexibility of being able to chat in a texting style, over the phone, or via video caters to anyone's comfort level and style.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I asked my workplace EAP program to be placed with a counselor I had seen in the past and within less than an hour I got an email confirmation that I could begin texting my last therapist. Thank you for making things so easy to get support when life hits hard and fast at times.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Therapy with BetterHelp has been amazing and I’ve only had it for a month so far! Great therapist with help 24/7 when needed. Yes, they might not get back to you in 2 seconds but my therapist has done great with responding on the same day and gives great counseling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Highly recommend this service, especially as a starting off point toward healing. Admin wise some things are unclear. This could be improved with some tutorials I think. Such as scheduling times are unclear because of unknown specified time zones. IDT is India date-time?! Given for my region and I live in Ireland. I also don’t understand whether if I miss a week of my Zoom session, do I just lose out on that? Or can I have another session the following week? Overall positive. Always room for improvement.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Counselor anxious to walk with me thru my MANY issues. I look forward to talking to Farah. She has moved across country and we have done what it takes to keep the relationship going.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love the benefits of talk therapy where you can go sit on the therapist's couch and let off steam in a safe space so I never expected that I could get the same results from my own couch tailored to my own schedule. Can't recommend enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It was easy and fast getting connected to a therapist especially in today’s world. My experience has been good, my only reason for not giving it 5 stars is not all experiences are the same.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Making the commitment to attend therapy can be overwhelming. BetterHelp is a great platform to work through the healing process. This has been life-changing for me. If you are considering using these services, I highly recommend this platform. I have been paired with a therapist for my specific needs and I feel like I have finally found a kind of therapy to actually help me!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been counseling on my time. It is way more frequent than once a week. And if I need something more than just messaging BetterHelp offers other forms of communication for me to be able to get in contact with my counselor.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This site empowered me to find a therapist who matched my needs without the trial and error of friends' recommendations.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so convenient as you can access and navigate anything through your phone. If you prefer to chat than to call or video call, they will give you that option. BetterHelp also gives you a variety of group seminars so you can gain helpful knowledge from therapists. It also reminds you of your scheduled sessions several times so that you won’t forget. In short, BetterHelp is faster, easier, more convenient, and just as good as sit-in therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The year 2020 sent me for a loop, and I needed a strong intervention to address my "loopiness". I have been working with a BetterHelp clinician and I have really benefitted from the level of professionality and expertise provided.

BetterHelp has been invaluable to me and it is more than worth the time and money. It really boils down to the level of expertise, qualification, and experience. BetterHelp gets very high marks from me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp matched me with the therapist I needed after doing a nice, in-depth questionnaire about the concerns I was having. When I was struggling financially to afford more therapy sessions, they offered me a 30% discount for the recurring monthly payments so that I could continue to receive the therapy that so very much helps me. BetterHelp is a mental health service that I believe genuinely cares about helping people.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had the most unpleasant experience ever with BetterHelp. My counselor logged me out of a session I paid and waited for because she said texting was not her style of therapy. Texting is an option offered both on their platform and clearly stated as a modality in her profile. The truth is that she could not admit that 1) she did not read the entries I was asked to write daily in the journal, 2) she did not work on the questionnaires she had given me to complete therefore when I asked for the results she insisted on changing topic (I am literally embarrassed for her), 3) she said I was upset when I was absolutely not - I was only trying to understand why our relationship could have not been equal; she just needed an excuse to leave, and 4) and she did leave; I was left alone in the chat room wondering what the heck just happened. You don't do that to a vulnerable person. She should have her license removed.

BetterHelp? A bunch of criminals! Shame on you! Scamming people and making profits on their misery!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I was someone who doubted therapy, but it’s been half a year and I can actually see changes in myself, and how I think things through now. I still have my bad days but it definitely helps to have someone to talk to when they come.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love the virtual model. My counselor is quick to reply and very knowledgeable. The website is very easy to navigate and user-friendly.

I completed a very detailed questionnaire and had real input on the type of person I was looking for in a counselor.

My counselor gave me worksheets to complete for our next session. The worksheets were about setting boundaries. They were very helpful in making me consider where I need to make changes.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend