BetterHelp Reviews - See What Customers Are Saying

I love BetterHelp. I feel like everyone could benefit from signing up and having weekly mental checks. It has been a great tool for me. My therapist from BetterHelp is amazing. He is so compassionate and kind.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been horrible, difficult to schedule, and unresponsive on getting assistance scheduling after counselor cancellations. Super bad.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’ve been living in Germany with my family for 15 years. I have received counseling for my ADHD on and off during that time. During COVID a friend recommended me their service and it feels so wonderful each week to have a session in your mother tongue with a counselor that truly gets me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Besides the random times that the call won't go through BetterHelp is extremely user-friendly and easy to set up a session. I recommend this app to anyone I know who would need a little help in their lives.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been fantastic. It has gotten me through some very tough times over the last year and I am so grateful that I discovered counseling that I can do from home. It is very convenient, there are always several appointment options, and the cost is very little for the type of counseling you receive as well as the resources that are available.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The accessibility and privacy that BetterHelp provides is literally a game-changer - you really can finally take control of your mental health your way and I was pleasantly surprised at the confidence it seems to inspire. What we’ve been needing, when and where we need it, on our time. Most excellent work BetterHelp team!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far I like this service, it works well with my schedule and it also helps me mentally knowing that I always have someone I can message at any time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I heard BetterHelp was great so I tried it last summer. I was very disappointed. I had one text session in 2 months and a few informal chats. I didn’t realize I just had a bad counselor and I complained to them and they made it right. We are supposed to have 1 session a week. I heard good things again so I thought let’s try it again. It turns out that it was just the counselor I had. Maybe she was new? Anyways, I have Denise and she’s amazing. Caring and kind and 1 session per week. This has completely changed my experience. I gave 4 stars because the last experience would have been a 1 and this time a 5-star!

I recommend trying it. If you don’t get 1 session a week, complain or switch.

Convenient.

Phone video or text options.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am happy that I can download the app and it's accessible from anywhere. I truly like the journaling and questions to help my therapist know more about what I'm going through and how I'm feeling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been with BetterHelp for over a year now, and it has been nothing but great. I love BetterHelp because the initial assessment will help best pair you with the therapist/counselor that will best suit you and your needs. I thankfully was matched with a counselor who I love and am still working with. I feel like I have am being heard, and all of my concerns and issues are being addressed appropriately.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was skeptical of the online/virtual concept initially. I have had poor outcomes in the past with in-person therapy, and low expectations that this would be any better, but I am more than happy.

BetterHelp did a phenomenal job of matching me with a therapist who could tune into my needs quickly and effectively.

The groupinars are very well done - good presenters, nice variety of topics. Tech is very solid. I wish I had time to attend more. There are many topics, some of which, while not critical to my issues, would be very interesting to round things out.

BetterHelp almost sounds too good to be true; it is far less costly than in-person local therapists, yet offers more resources. I have not found the virtual format to be too impersonal. I have used both my laptop and my phone for sessions and both have been quite satisfying.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me make it easy to stay on track with me working with my mental health. I've never considered it before as this was only something I thought I needed when I was able to afford it, however, this is not the case here. It's affordable and provides you with many options to speak with your matched counselor. So far my experience has been very beneficial for me and my family.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Definitely, an easy system to sign up for sessions. If you're are looking for a counselor then you’re in the right place! I’m glad I was able to find a company that can fit my needs. I was able to list what I was looking for and they’ve delivered. I recommend you give BetterHelp a chance to help you find the right fit for your life. I haven’t finished my sessions yet, but overall my experience has been great. What more can I say, I’m happy with the service I receive. My counselor is Dr. Tucker! I will give him a 10-star rating. I’m not sure how BetterHelp finds its group of counselors, but I’m happy that mine is on board with the company. Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was a godsend for me, especially during the pandemic. There was so much to navigate and so many concerns and feelings to sort out, I am so grateful I took the leap. I had never met with a therapist online before but honestly, I will never go back to the traditional method.

The first therapist suggested to me by BetterHelp, after filling out the questionnaire, was the right fit. My therapist lives in another state, thousands of miles from me so, we never would have found each other without BetterHelp. The most important reason to use BetterHelp though is all the ways you can communicate with your therapist. Particularly in the beginning, I had a lot to get off my chest and I could write on the platform every day and get a response every evening. Because of that my growth was exponential. What I did in a couple of months would have taken years in a traditional setting.

I can’t rate BetterHelp more highly. If you are sitting in the fence, hop right off and give this a try. I have recommended it to so many friends and colleagues who have also found it helpful so, I am writing this review to help even more folks get the support they need.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I'm so happy I found BetterHelp. As someone who's been in counseling for over 20 years I really love this platform and the care that I'm getting through BetterHelp. I love that you can change counselors if the first or second one or third one isn't a good fit. I have found a very quick response time whenever there was an issue and it always got resolved.

I love that there is an option for those like me who are struggling financially right now to keep up with counseling and these challenging times. No one should have to sacrifice their mental health or their mental health needs because of finances and I like the BetterHelp knows this.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Overall, once I was matched with my counselor, I have absolutely nothing but positive words about BetterHelp. For the first week or two, I couldn’t find a counselor who was willing to accommodate my scheduling needs. This was frustrating. However, the app was easy and quick with matching me to the next more accommodating counselors. I have been so happy with my current counselor and I have finally started to feel and see the “invisible” weight fall off my shoulders. I would recommend this counseling site/app to anyone who needs to talk to somebody. The trained professional I work with cares about has made me care about my own life again. Thanks BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After seeking help for depression I feel relieved after just the first session. Michelle put my anxiety at ease immediately. I felt the compassion she has for me and what I'm going through. I felt understood and really heard. She was obviously prepared for our session and moved at a pace I was comfortable with. I'm excited about the help I'll receive and happy that I reached out for it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I only wish I had done this sooner. Getting onboarded was a breeze. I actually requested another counselor because of scheduling conflicts and it was handled quickly and efficiently. My counselor is an excellent match and I'm not going anywhere, lol! BetterHelp makes prioritizing your mental health convenient and easy, with various options to connect with your counselor. There are also group sessions if you are interested. I highly recommend this platform.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended to me by a friend and I’m so glad I listened! I wasn’t sure about doing sessions over video calls but it became really convenient when I was placed on bed rest and unable to leave the house. It’s even better now with a newborn! That is when I can find a little time to myself, of course.

The counselors are highly professional and caring. If you’re debating - do it!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I’m so glad I signed up for BetterHelp! I was a bit reluctant to seek counseling or therapy but I can tell after the first session this is the beginning to a new way of processing stress and overcoming the trauma and pain from past events in my life. It’s such a fulfilling feeling to speak one on one with someone who gives you the space to talk. Vent. Reflect. Thank you! I also LOVE the fact that there are group therapy sessions and the app is so easy to navigate. I love the journaling aspect and the fact that you can share your notes with your therapist directly! Compared to traditional therapy, where you waste time unloading issues verbally that cuts into session time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From my first phone call to present day the staff at BetterHelp has taken my request for help to heart. They matched me with the right therapist. I didn’t have to a long time for them to respond to my request.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp matched me with the best therapist. I feel as though I’m making such great progress and I truly appreciate it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp does a wonderful job of matching you with a therapist based on an extensive questionnaire. It also gives you the option to change if you don't get along with the one that you're matched with. It's great if you're always on the go and get home late. The cons to it is that it can be a bit on the expensive side. I get billed weekly for my sessions and it's around $300 a month.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I signed up for BetterHelp on a whim. I was unsure about how effective an online experience would work but figured I would give it a shot.

I am happy to say that my concerns were unwarranted. My counselor Jonathan has been excellent, providing effective and kind real-time care as well as follow-up between sessions via messages on the app. He responds in a timely manner and checks in regularly.

I have had many people in my personal and professional life comment on the positive changes in me since beginning my counseling experience.

The BetterHelp app is more than just counseling sessions. It provides a place for helpful tools such as setting and tracking goals, a daily journal, and webinar sessions focusing on a variety of topics that you can attend in real-time or review at a later date.

I have recommended BetterHelp to several people in my life and would not hesitate to do so again in the future!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Great expertise and a great way to do counseling! Easy to use and a great way to say what’s on your mind at that minute. That way you don’t forget before you talk to them again. Great feedback in a timely manner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp a few years ago and since then I have seen a lot of gradual changes in my life and my mental health. I have been able to take steps to recognize my issues and work on them one by one. My counselor has been diligent and meticulous in helping me. I didn't see the results immediately or know the changes happening in real-time, but as I look back, I have come a long way in my journey and counseling has been crucial.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

This came at a crucial time in my life. I’m fortunate to have access to this platform. After signing up, I was linked with a counselor within an hour. She’s very intelligent, insightful, and I connect with her well.

BetterHelp was fast and makes it very easy to dive into your struggles. 100% worth it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend