BetterHelp Reviews - See What Customers Are Saying

I was skeptical about teletherapy at first but now I'm completely hooked. I love that it’s convenient. I can send a message to my therapist at any time and wait for him to respond, he is very flexible and I trust his expertise. If you’re contemplating just go for it, you won’t regret it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been very happy with my overall experience. The app is easy to use and hardly ever has technical issues. The few times I have had technical issues BetterHelp has been so responsive and always helpful and kind.

They have cool features too and I feel comfortable with the level of HIPPA compliance during my sessions.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I’ve had a positive experience with the service. My therapist's response is great and the journal is a great tool that allows for session discussions.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The counselor that I am dealing with is experienced and understands how to connect with me as a client. I was able to get in in a timely matter with a counselor. They ask you if you want a male or female to connect with and I thought that was being respectful of me as a person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was very thorough in figuring out what I was looking for and what I needed. The therapist they paired me with has been wonderful, and my experience has been nothing but positive.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

As my first experience with therapy at all, I would recommend BetterHelp to anyone who seeks help and their regional medical care isn't well-staffed or equipped for their needs. This service helped me figure out the roots of some of my issues in only a few sessions. This was made possible by the survey they ask you to answer, being truthful with yourself about what kind of help you need and/or what issues you are facing off is important for the best match with a therapist that will answer your needs. There are often discounts of the services on platforms like Facebook or YouTube, and they also have an option for people with lower incomes. The quality of the service is usually great even if I personally find it a bit pricey, but it is definitively helpful and life-changing to have a safe space like this.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Signing up for BetterHelp and getting matched with my counselor, Nick, has been one of the best things for me this year. I was dealing with grief, depression, and anxiety and I’m doing much better now. I wish I had signed up for BetterHelp earlier.

I’ve attended several of the groupinars and they have been helpful. I also enjoy using the journal feature. The best part of my experience has been my counselor. He listens to me, helps me get through rough times, encourages me, and celebrates my successes with me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for a few years now, and I am still astounded that I ever did therapy another way. I love the ease of access and great overall experience.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

When I first was sent the information I would be working with a counselor via text, chat, or virtual, I had tremendous doubts. Well, I am here to tell you the experience has been wonderful. I feel more connected with BetterHelp than the traditional way of counseling. They are responsive! I feel connected at any time because I can be! Try it, you won’t be sorry, you’ll be warmly surprised.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been with BetterHelp for many months now and my mental health has just continuously improved. Cathy, my therapist, is wonderful and she will check in on you because she really cares.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I thought therapy was something only crazy people did but I was so wrong. All my life I grew up believing in just don't be sad and other people have it worse. BetterHelp had helped me understand my depression, PTSD, and trauma from childhood until now. I am 26 and no longer believe that therapy is for "specific" people but for anyone who wants help and ask for it. BetterHelp was able to match me up to an amazing therapist and I am grateful for having a choice to stop, continue, or take a break.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very user-friendly app. It’s very easy to maneuver around and change therapists if need be. It was super easy and super quick to change therapists. Most therapists offer a variety of communications like calling, texting, and video call. I found the perfect therapist for me on the first try.

I’ve been in therapy for a few years now, but the most efficient years have been with BetterHelp. I can reach my therapist at any point in the day and can even mark a message as urgent if I need them to respond ASAP. This comes in handy for someone who deals with PTSD and anxiety.

My therapist Karie Bliss is an actual life-saver and changer. This app has completely changed my life forever.

The only complaint I have is that it’s expensive and some therapists on here care more about their clients in their private practice than the clients at BetterHelp. However, I feel like this is due to the fact that therapists on here don’t get paid as much as they should. That goes hand in hand with it being expensive, though. Sometimes it’s hard to get a good signal so the call with drop or freeze.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a great support system for me over the past months. Not only was I matched with a therapist quickly, but the one with whom I was matched is an excellent fit for me. I think it’s great that they also allow you to change therapists if you feel the need in order to ensure that you are comfortable with yours.

The ease of use is phenomenal, with plenty of options to choose from and the ability to send messages to your therapist at any time - so that you don’t have to remember what you wanted to say until your next session. The optional worksheets and file sharing are also a great tool, and scheduling sessions couldn’t be easier.

I can not recommend BetterHelp enough - it is an excellent and affordable means of accessing quality support for your mental health.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have an amazing therapist, who not only interacts during sessions, but also follows up daily with inspirational messages. She is very resourceful and is not just handling me like a number in her log. She is very intentional and passionate about my well-being, and I love that.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I first started using BetterHelp after a really horrible breakup and then falling out with a close friend. I was devastated at the time, and I’ve often had trouble opening up to people in my life.

What I found so helpful with BetterHelp is that I had someone that I could just talk with about what I was feeling as many times as it took for me to feel like I’d gotten all the feelings out, even if it was about the same thing every time. Even though I did talk to people in my life, something about having a therapist to talk to made me feel like I didn’t have to hold back as much and could express my feelings a little more realistically, or unfiltered.

I’ve also come to really appreciate the exercises and worksheets that my therapist offers me, because it helps me look at my feelings or any situation a little differently, and then helps me understand it that much better. I feel like BetterHelp and the therapist they assigned me genuinely helped me in a time in my life where I needed as much help as I could get, and I’m so glad they came through for me.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Started out with some poor therapists that were flakey but after finding someone who is reliable I have been doing great. I would recommend this app because it’s easy and quite affordable.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is good for me because I live extremely rural and there are not many therapy options available for me. With BetterHelp I'm able to get top notch therapy help on my schedule, first or second shift in my house, so I don't have to drive an hour to an hour and a half to get it, which is unsustainable. Also, if my internet doesn't connect I can get a phone session. My therapist has been amazing and addressing my needs, and I can do small messages throughout the week if I'm having a bad moment. It really is a lifesaver if you need good therapy at a flat rate.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Amazing. My counselor has been nothing but supportive, and nothing but helpful. I don't feel as I am failing, or that I am being judged, beyond what is needed to help me improve, which is why I am here. In my experience, I stopped paying for financial reasons, to come back to the most influential decision I have made for myself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

At a really bad time in my life, I found BetterHelp and I believe they saved me. I lost my youngest son to suicide and my mother passed away two days later. About a year after that, I started having anger issues and having negative conversations in my head. My doctor recommended talk therapy and I found BetterHelp and Dr. Maples.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp shared with me a therapist who does not do telemedicine and she is not trained in the modality I requested. She is trained in CBT. In case you do not know it, CBT doesn’t particularly work.

I have PTSD from trauma and this is not a modality where I have even spoken to a tolerable therapist. I find that odd considering I spent three hours writing just a few sentences about every close friendship I have and it took me over three hours and I was far from finished. I can almost promise that I have better coping skills than any therapist you have. I am not sure why they sent me this authoritarian nightmare. I decline.

If you are a trauma victim, do yourself a favor and find a modality that actually works. Do not let them victimize you with that drivel. Find a counselor who at minimum is qualified in Internal Family Systems. You will be on to the healing process quickly and process exponentially more quickly than CBT. CBT does not work.

Bottom Line: No, I would not recommend this to a friend

Simply put, it has offered me an opportunity to be myself and I'm so grateful for that. Sincerely it means so much, I can't tell you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really love this app and service so far. I’ve been using it for about a month and love my therapist, and it is just so convenient! I would tell everyone to at least give it a shot because there’s nothing to lose, only bettering yourself!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, my experience with my therapist on BetterHelp has been overwhelmingly positive. I was matched with a therapist who is actually the best therapist I've ever seen to date. I was able to overcome and work through fears, anxieties, and even a phobia through the work with my BetterHelp therapist.

So if you are a person who needs help, like big mental help, don't let the fact that this is video call therapy hold you back. You can make a big life shift for the positive through BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Very accessible for somebody like me who works a lot. With financial aid, I am able to afford the care I need. My counselor is professional and knowledgeable, meets with me on my schedule, and is non-judgemental. Everyone deserves access to crucial help, and BetterHelp works with me to be a better me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had a great experience with BetterHelp so far, my therapist always asks questions that help me self-reflect and shift my perspective. it’s nice to have a place to type everything out any time I feel the need to, and then be able to get great feedback and support.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been in therapy off and on for years. This service is a cut above what else is out there. I find the one-on-one sessions, journal sharing, and group therapy forums very beneficial.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After 3 therapists and a lot of money, I finally felt that through BetterHelp and Amanda’s incredible listening skills and sound advice, I am on my way to a healthier relationship with my children. I am listening to my children better and working with them using boundaries I am comfortable with or compromising within my own comfort level. I am grateful that Amanda has given me sound advice that I can feel good about.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend