BetterHelp Reviews - See What Customers Are Saying

Prompt replies, great communication with understanding/empathetic therapists. I especially liked that there are therapists who specialize in LGBTQIA+ and BIPOC experiences.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform with great providers all across the country. They have a good sliding scale too! I highly recommend it to people.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The experience so far has been amazing. The therapists are amazing and they take the time to read over everything you have to say and take the time to make sure you will fit well together, and if you don't feel it you can seek a new therapist in the same place and not have to try to find a new practice. It's great that you can have everything all in one place and you can contact them anytime you may need a boost! The only issue I have so far is the payment plan is very strict and I would love to be able to pay bi-weekly instead of monthly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

As a busy mom, BetterHelp gives me the access to therapy without the hassle of trying to find time to get into an office. And my therapist on BetterHelp is so amazing. Highly recommend, especially for parents.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This has been the best experience for me. My counselor is excellent, listens to me, helps me solve issues, works with my schedule, and gives me worksheets to help me practice skills or thought processes. I highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is by far the smoothest transition from in-person therapy to more convenient ways like video/call sessions. I consistently have my weekly sessions without any hassle and I have access to my therapist through texts messages, and that's a legit source of help that's at your finger tips!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I learned about BetterHelp while listening to a podcast that spoke about self-care. Previously experiencing the power of regular counseling sessions I signed up loving that it was accessible, affordable, and versatile. The initial survey was ideal in matching me with a therapist who has been an amazing support.

I will try the support groups soon, I’m still fairly new to this platform but I can see that there is a variety of mental wellness themes. Thank you for making this invaluable service an option for those of us who desire professional but affordable therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had participated in in-person therapy in the past and was somewhat skeptical of a totally online platform, but BetterHelp was definitely there when I needed it, and there were long wait lists for in-person therapists near where I live. The website and app are also user-friendly!

I was matched with a counselor within about 24 hours of submitting my profile, but after my first video session was not feeling satisfied with the encounter. Honest feedback seems welcomed at BetterHelp and they responded very quickly and kindly with some possible solutions for extending subscription for a week free of charge since I didn't find my first session useful, and an offer to switch therapists.

I made a fantastic match with my new therapist! She has excellent credentials, an amazing manner, and is so responsive. If I write a message she responds by the next day with some meaningful insight or a question designed to make me think. Though I wish the sessions could be 45 minutes to an hour rather than 30 minutes, I do really appreciate the value of the written messages (totally different from a traditional therapist) because then you have support throughout the week.

It is only my second video session tomorrow, but so far the interactions have provided advice, compassion, and encouragement to stay positive!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am a young American who knew I needed counseling, but was always working too many hours and was too exhausted from work and depression to seek help.

I just moved abroad and finally had the clarity and time to get involved in counseling. BetterHelp allowed me to get help in my native language and the time difference meant that while my counselor was in the office during business hours, I could meet during my late evening time, which was most convenient for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Money is tight so I wouldn't have tried if not for the one-month offer they did back when they received a multi-million donation. I used to be severely traumatized (childhood, mental and physical abuse, rape), had constant flashbacks, and was that person who cried at a party after drinking a little. I didn't expect much, I was mostly excited about getting any therapy, even for a month, because where I live, private is twice as expensive as BetterHelp, and I was already queued for 2 years for a free spot with my public insurance.

They matched me with a clinical psychologist, and something clicked. This doctor has pretty much fixed everything that was rotting in my brain. Just a few months later I am a completely different person, nothing haunts me anymore, and I know how to deal with bad stuff like a brave knight. Those few months cost a bit more than I can afford but far less than I expected to pay in total for a piece of mind. Either the match was a brilliant coincidence, or they are really good at matching.

The website itself and its interface are great as well, never had problems. If you are in a similar situation, I recommend you to try it, even for a month. That's 4 meetings, and it should be more than enough for you to see if it works for you. You can also change therapists whenever you like if you are not as lucky as me.

Ask a friend for a referral link to get 1 or 2 weeks free in your first month (if they want 1 week for themselves you get 1, but they can opt-out and give you 2).

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience on BetterHelp was amazing. It was easy, personalized, and I received the mental tools I needed to overcome my emotional strongholds. I spent two months with a personalized therapist who helped me identify my triggers, and overcome and heal through logic and health consciousness in a realistic way that is not overwhelming.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp did an exceptional job at setting me up with the right counselor for my situation. The app made communication easy and therapy available in a way that easily fits into my life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Sound advice from a qualified and sympathetic therapist whose education and experience were appropriate to my therapy and whose genuine interest in my mental well-being was clear from the start.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is extremely easy to use and is available on all my devices. The accessibility has been fantastic, with my therapist checking in during the week and easy to use journal functionalities. The scheduling system is easy to use and shows all available options. Biggest selling point has been my therapist who is amazing, cannot recommend more. Wonderful service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp online just doing a random search. One of the best features I found is that there is a variety of counselors there to help anyone with whatever issue they're having. So you can tailor-make the counselor that fits best with your needs. My counselor genuinely took the time to get to know me. It doesn't feel like 5 minutes before we have a session that she glanced over some notes, she recalls details from previous conversations. She offers me a variety of tools to use in everyday life. I like the fact that we set weekly goals.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

We have had counseling for our marriage for over 11 years and BetterHelp has been the most affordable, convenient, and gave us access to the BEST counselors. We were able to try six different counselors before finding our perfect fit. And we love him!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp offered me a great discount when I had a challenging financial situation. I could try out various counselors, still I have found the best fit. I benefited greatly from the 5 months I am with BetterHelp. Thanks!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It is so quick and easy to log in. And you have easy access to so much - scheduling, writing in your journal, and more! I can write my words in my journal and my therapist can read it to use in the session. As I say, it’s so easy and convenient!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It took me going over a couple of therapists to find one I clicked with. They were all great, so there's that, but one that's gonna dig and get to the point with no judgment. So with that being said, paying for this service, doing this trial and error method is kind of painful on the faith in the service and the pockets. But once everything is set, it's a smooth service. Customer service on the app is very responsive. Great experience overall.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Better than in-person therapy. The opening questionnaire is so impressive and matched me with the perfect counselor. The first sentence from my counselor was already so precise and so helpful. I was up and running again in no time! Absolutely amazing!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I sought online therapy as the health of my husband, a disabled Vietnam veteran, began to decline. I was his primary family caregiver, and before Covid vaccines were available, I was very anxious, fearing that I would contract the disease and give it to him. Arlicia Hall was extremely helpful then, and she continues to provide me with quality counseling now that my husband has passed away. She has expertise in grief counseling as well as relationship therapy. I recommend BetterHelp without reservation.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I like the therapist I was matched with and feel comfortable talking to him about my issues. He listens and doesn't judge but offers helpful advice.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Do you know how hard it is to find a culturally intelligent, queer-friendly, trauma-informed, BIPOC therapist in Texas who specializes in trauma, PTSD, and grief? Someone who is capable of doing therapy around inner child healing? It's darn near impossible.

At 38, I'd finally reached a place where I had done so much work on myself on my own and processed and coped with the complex trauma that I've endured, and navigated suicidal ideation, depression, grief, and sexual abuse trauma, and I was TIRED. I knew that I'd gone as far as I could carry myself and it was time to seek help.

COVID had done a number on so very many of us, and I'd been laid off, in March of 2020, and had been applying like a fiend for jobs left and right with zero luck. I was on the last stretch of my savings and I knew I had to save as much as I could, but I desperately needed help. So, I said, forget it. I'll go donate plasma to bring in the money to afford the help I needed.

I will say this - BetterHelp was AMAZING. They worked with me to get me a reduced rate for therapy that was like $40/week. Which was life-saving for someone like me. And for that...I will be forever grateful to them.

I'd been on BetterHelp for the better part of a month trying to pair with a therapist that could meet me in a place where I didn't feel like I was going to have to provide education for the experiences I bring to the table, but who already was familiar, culturally speaking, and well-versed in the type of work I was needing.

Ultimately, this proved to be far too challenging of a task and here are a handful of examples of what I had to go through.

I scheduled a session with a fourth counselor over a week in advance, and the day of, at 3:50 am, she canceled our 11 am appt. No apology and flippantly said, "You can reschedule for a later date (her next available date that aligned with my schedule was another 2 weeks out), or you can just pick another counselor. Either or." Let's break this down:

1) "Either or"? She actually said, "either or." I don't care who you are...that response is far too flippant. It's not either or. This isn't a coffee date. This isn't an Instagram Live demonstration. This is a therapy session. Most often, people reaching out for help are not in the best place. So, it's not "either or." A lot of people reaching out for therapy have major issues with people letting them down or not following through in their life, so this is super irresponsible of a counselor with zero acknowledgment of how disappointing that would be.

2) "You can switch to a different therapist." Please refer back to the part of this review where I lay out why as a queer, WOC, whose needs fall smack at the intersection of PTSD and grief, "matching with another therapist" isn't just as cavalier and simple as that.

3) Contacted at 3:50 am to cancel an appointment at 11 am on the same day, especially when most people wake up a little later on weekends, and aren't going to see that so readily, is just cutting it far too close. Now I know things happen, family emergencies are real, you have zero control over this stuff, and the family emergency very well may have blown up at 3:45 am that day and 5 minutes later she was canceling appointments.

All I'm saying is, there's got to be a better way to communicate this. The message had no apology, no empathy for how jarring it may be for someone reaching out for help to be canceled on last minute for an initial session with a therapist, it was just...what it was.

The other thing about BetterHelp is, I understand that for many therapists, BetterHelp may just be a supplemental income source in addition to their own practices, but, the people on here reaching out are real people. With real needs. And we do deserve more.

The second therapist I matched with didn't listen to anything I was saying, kept mispronouncing my name, kept looking offscreen as though something was in the room with her (issues of a session being private).

The third therapist I matched with told me verbatim, "It sounds like you need to learn how to compartmentalize what you've been through and relegate it to the far corner of your mind." Um, no ma'am, that sort of strategy is what has brought me to this point in my life.

She was overly aggressive, was talking about non-therapeutic strategies (like ritual writing things down and burning them to release them) on the first session before we'd even attempted to tackle any issues. What? When I told her I wholeheartedly disagreed with her "compartmentalizing" suggestion, and that I believed it was possible to address the problems and exist in peace with them, she told me I was being combative with her and rejecting all her suggestions and that I was putting a wall up with her. Sigh.

All in all, the process was super draining. Super demoralizing. And left me feeling like counseling is trash and that if I am ever going to move through my grief and pain, it's gonna have to be on my own. Which is a very lonely thought.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

If you need help, I totally recommend this app. I have a good therapist, he gives me advice and listens to me. They have different psychologists and you can choose your own time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp gives me some reassurance, instead of life feeling alone. My counselor isn’t clear in the words I believe I need to hear. However, the words she gives offer me the help or point of view others around me need to hear. Gratitude for her work that is beginning to show in positive improvements to a nearly perilous time in life.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Been looking for convenient counseling, good thing I came across BetterHelp. They paired me up with a great counselor and it really helped me a lot in coping in these crazy times. I love how you can easily talk to your counselor thru different mediums. For a shy person like me, live chats are an awesome way to get therapy minus the social anxiety. CS support is also great - quick and helpful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My counselor is better than I would have ever hoped for. They found her for me the day I started the service. I first paid for the first four weeks and had an appointment with a real person with amazing experience in every aspect that I asked for. I've had an appointment every 4-5 days since on time and I can say it has helped me a lot.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend