BetterHelp Reviews - See What Customers Are Saying

My experience with BetterHelp has been entirely positive. It’s convenient, I have even had a few sessions on my commute home from work. It’s much more affordable for anyone who doesn’t have insurance that covers therapy. And most of all, it’s been helpful beyond belief. My spouse recommends BetterHelp to anyone who expresses even a slight interest in therapy because he’s seen how much it has helped me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp, like therapy in general, will be able to get you the help you need if you are willing to make the effort. The first therapist I had with the service wasn't that great for me but BetterHelp makes it very easy to switch therapists at any time. I then found someone with a PhD (the first was only a licensed counselor) and am now extremely happy and grateful to have my therapist in my life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This pandemic has been tough and I experienced depression. I did not want to make a trip to a therapist clinic and I also can't afford to pay the hefty fee. I'm so glad I found BetterHelp. It's been 5 months now since I signed up and I found a therapist with whom I connected greatly with. I can't believe there's such an app that provides affordable therapy. Thank you so much!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I work in the helping profession and I know how hard it can be to connect with therapy (especially right now...waiting lists are very long). Don't hesitate to use BetterHelp. The therapist matching was helpful and I had an appointment quickly and have been making great progress with the therapist I was matched with. BetterHelp is a great resource during a much-needed time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Hesitant to start but very pleased that I did. Had concerns that maybe I didn’t need help or it was too expensive, but I was surprised to see the affordable prices, many options regarding choice of therapist, and convenience of working on my schedule. All of these options made me decide to give it a try and I have been very happy that I did. My therapist actively listens and provides thought-provoking feedback and helps provide me with not only the ability to identify issues and stressors but also tools to manage and overcome these issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I tried it for 3 months and it has been beneficial. I first tried one psychotherapist and that did not work, then I tried another therapist and it was helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been talking to a therapist for a few months now and it is changing my life. I know it sounds cheesy but it’s absolutely true! I am learning how to deal with my past traumas. I now have the tools to get through some really tough times that previously would have had a really bad effect on my mental health. Coping after losing my mother this past summer would have been nearly impossible for me to handle in a healthy way without the help of my therapist!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

If you’re skeptical about therapy, I get it! I was too and thought I could fix myself but sometimes we need a little guidance beyond our ability and that’s okay. BetterHelp is changing my life rapidly in good ways. I highly recommend it because I no longer feel alone and in the dark. I wish I would’ve done this sooner but I am happy I’m finally taking action. Sending you healing on your journey.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

As a tech-centric person, a video-based mechanism for mental health seems like a much better option to me than driving to an office once a week. I found video calls to be highly effective and the sign-up and user experience were extremely simple. My therapist really helped me work through some significant stressors in my life and I was able to really progress towards some goals of mine that had been lurking on the back burner. My therapist was responsive and listened well to what I had to say, even though I was mostly non-directional.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Paid for two months to have the therapist cancel the day of the appointment. I have received no help or attention. This company will take your money and leave you feeling even more depressed than ever.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

The kind of therapist that I asked for I got, and she is wonderful. After the first session, I felt comfortable talking about everything that was troubling me.

One of the greatest things is they aren't judgemental when you are afraid to open up. I would recommend this service to anyone who needs and wants a therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has provided me with an incredible therapist that was matched to what I needed within the time period they provided. As I was in a crisis when I looked for therapy, I was pretty resistant at first as I didn’t know what to expect. After my first session, I kicked myself for not starting sooner. I’m in my early 20’s and have just started therapy. It’s never too late and it’s never too early either!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If it weren't for BetterHelp, I wouldn't have met my therapist. This service and my therapist saved my life. Currently, as of 10/11/2021, a TikTok series of videos has been bashing this service. Forger TikTok - Neisha saved my life!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had counseling before but it seemed therapeutic. BetterHelp provides better help. The understand what you’re feeling not only by the book but self experiences. You won’t feel like you’re alone with your struggles.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I chose BetterHelp because I couldn’t find an available therapist through my searches on my insurance website or through referrals. BetterHelp was advertised in a podcast that I listen to and I decided to try it. I filled out the form on their site and was assigned a therapist within 24 hours of filling out the form. I like my therapist and find my work with them very helpful. The fact that I can change therapists at any time is a nice added benefit but I’m happy with who I have. I also like the worksheets and journals, which I have used to better understand myself.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was a great platform that I was referred to by someone as well as saw ads about on IG. The questionnaire that I filled out in the beginning to get connected with my therapist was to the point. I was able to list why I was seeking therapy and who I would most likely want to be my therapist.

I'm a black millennial from an urban city in America so this was extremely important and I got lucky and was connected in about a day or two to a black woman who specialized in the reasons I was seeking therapy. I was able to see an "about me" section that listed all the credentials and experience of the therapist, which made me feel very receptive and trusting about this journey of vulnerability I was ready to embark on with this person.

I had amazing sessions that featured techniques to help me utilize my memory to go back and deal with alot of my past, as well as coping skills to help me deal with the effects of my past for present and future experiences. It was a safe space for me to express anything I wanted and I was not pressured to give any information that I wasn't ready to provide or deal with.

I would definitely recommend this service to anyone and everyone. The only real con to this is that they don't accept insurance so it's all out of pocket, which I hope will be changing soon because accessibility is key. There are alot of people who could benefit from this that may not have the out-of-pocket money to pay for these expenses. Other than that, I had a GREAT experience.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Although it took me a while to open up, my therapist didn’t judge. She checked in with me when I wanted to avoid it but didn’t pressure. When I realized I felt safe with this person I started sharing more. She is appreciative of my efforts to get healthier and happier in the most supportive way. Her thoughts provide the feedback I had been missing in my isolation. She rocks!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

From the first session, I learned so much about myself. Every session there is so much to talk about and laugh about myself.

Thank you.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed my life. As a professional who has always had a difficult schedule, BetterHelp has allowed me to continue my therapy from the comfort of my own home. The ease of access and easy and anonymous platform to help search for a new therapist has been a game-changer and has really helped me grow as a person by finding a therapist I can really work with.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Much better than normal therapy because I can speak from the comfort of my own home, which makes me more relaxed and at ease. You also can do an over-the-phone option, which is great for those with social anxiety.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

At first, I was very skeptical of BetterHelp. I didn’t know if I would find someone that could be approachable or at least seem to have wanted to help me. I’ve recently scheduled a session, and BetterHelp matched me with my therapist based on the indicators of what I felt I was having difficulty with. And I have to say, my therapist is really cool. He’s nice, understanding, and genuinely wants to help you, in all ways, so that you can become your best self.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been through many different therapists and never felt like I was heard or they were able to work with my schedule. Since beginning BetterHelp, it’s been a complete turnaround from what I was used to.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The App is easy to navigate and the group functions are very insightful. The therapists are kind individuals who respect their clients and encourage them to grow. Overall I am happy that I installed the App and subscribed to it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had an unsettling experience working with Professor Felder. First, it was very distracting that he is working in what looks like a bedroom, with an open and messy closet behind him and messy personal effects on a dresser. It felt very unprofessional. During one session the door to the room he was in opened and stayed open for the duration of our session.

I am a therapist myself and Professor Felder's clinical skills were not great. He offered interpretations that did not feel like they fit, and rather than listening he often jumped to conclusions. In our last session, we ended up talking about some of my childhood stuff, including some situations with my parents that felt very difficult and hurtful for me. Then, instead of helping me sit with those feelings, offering empathy, or helping me unpack everything I brought up, he immediately shifted to focusing on my body language (me brushing my hair back from my face, and the fact that I was holding a pen) and said that he had been "baited" into talking about the past. There is a time and a place for here and now interventions but this was not the time or place.

If felt off, and I communicated that to him, and instead of hearing me he doubled down on defending the shift into body language interpretation instead of attending to my feelings of my childhood wounds being ignored. I ended the session feeling manipulated and unseen. I would caution others who are dealing with deeper emotional wounds to choose a therapist who is better at listening instead of having an agenda that plows over your own emotional experience.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp has been amazing. The customer service is wonderful. I love my counselor and I love that if I didn't connect with her I could easily switch to another one. I was able to be matched with a counselor within 24 hours. It's so easy to use the platform. I love being able to write/text my counselor as needed and also schedule live sessions. It's so relaxing to be able to do this from home without having to worry about going in the office. I also love the fact that I can have a session over the phone if I don't want my video on. I would really recommend this platform to others!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I really loved my counselor and I would recommend her to anyone. She was very caring and patient. She always checked up on me even if she didn’t hear from me, which made me feel special at that moment to know that someone cared. I’m a better person ever since I have talked to my counselor.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp allowed me to find an amazing counselor I really connect with and trust. I came to it extremely scared and mistrustful, so my first couple of attempts failed.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend