BetterHelp Reviews - See What Customers Are Saying

Accessible help that is there for those who need it when they need it. A solid company with a strong reputation and strategy. Making help accessible and making awareness that that help is available and accessible to the general population.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp quickly matched me with a therapist that was a great fit for me personally. She has been a real joy to work with, and I recommend anyone seeking a counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So for many of us, therapy can be something we view as difficult or uncomfortable. Some don't like face-to-face. Some don't like talking on the phone and others don't like messaging. They offer all ways of communication to help meet what works the best for each individual. It can be uncomfortable discussing personal parts of your life but it helps when you can utilize different ways to communicate.

The ability to join group sessions that fit you and the freedom to choose which therapy experience is the best for you. Along with the ability to send private messages to your therapist day or night if need be.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am so thankful for the welcome I received. They listened to what I needed and put me with a therapist that understands what I was looking for and needed!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've found the whole experience to be great — from questions posed to try and match a therapist to the interaction with the therapist.

I felt that my therapist was a good match and had great insights into what I was relating, good advice, and proposed good "homework" as well. Would definitely recommend.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Brenita has assisted in me breaking mental and emotional barriers. While also teaching me boundaries and showing up appropriately even in chaos.

The stronger I get mentally and emotionally the more I take on in the world.

I’m happy I found her.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been in therapy off and on for years. This is truly the best thing that has ever happened to me. I feel like I have made more progress in the last week than I have in a full year with other therapists in the past.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My praises can’t be any higher regarding BetterHelp. It’s an excellent platform, it offers therapy at an affordable rate, with well-qualified therapists. I’ve been with BetterHelp for over 6 months and I cannot find anything to complain about. If I were to be petty, I would mention the fact that I attended this group session every week (we were going through a series on DBT) and one week I was like 7 minutes late and I wasn’t allowed to enter. That threw me off balance a bit because I was trying not to miss any sessions in the series. Outside of that, I’ve had zero issues. I’d recommend BetterHelp 100 times over. I actually did and I got a free week when my friend signed up. Take the plunge. You won’t regret it!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been so instrumental for me this year. I've tried in-person therapy but it just wasn't as effective as BetterHelp. I love that I can do my session from anywhere, and being able to send a message to my therapist as things come up has been incredible! Highly recommend everyone try this service if you've ever even thought about trying therapy.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Thank you BetterHelp for helping me to get matched with a therapist. I enjoy my therapist and I have options to have our sessions a few ways whether it’s face-to-face or video chat. Also changing my therapist if I feel it’s not working.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Of course we all are apprehensive about a lot of things, especially when it comes to trust. At first, I procrastinated and found it difficult to schedule sessions with local clinics. Appointments are hard to schedule without a month or two. In the meantime, you have to have a coupe and it is hard. My appointment with a psychiatrist is three months out and I needed help now, at least an outlet. That day I made a decision to use BetterHelp and it was one of the best decisions I made. Now I know where I'm at and what is needed. I can go to my psychiatrist ready and willing to accept the treatment needed to get me on track. I highly suggest you do whatever you can to see if you are in need. One session made me want more. I was matched with an amazing therapist that has me focused on what's important in my life. I know that I need help and thank this service for being there to get it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Not everyone can meet in a circle and not everyone is comfortable in the same environment. BetterHelp has provided me with the flexibility and needed care I have needed for so long.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Though I did have a few technical difficulties during the first few sessions with both video and audio, overall, it’s been wonderful. Super easy to get set up. Super easy to do the sessions and you don’t have to go anywhere! I suggest a pen and notepad for notes and journaling. I encourage everyone to have an open mind with healing as the ultimate goal.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I wrote that title because that was the one word I felt described BetterHelp. I am a very closed-off person and bottle everything up. I tried therapy in the past and it was a nightmare. This year, I needed help and to talk. I kept seeing BetterHelp advertised everywhere and decided to give it a shot. Let me tell you, I am extremely happy I did. The company itself is amazing and the setup of the online version of therapy has been truly phenomenal. For someone who hates leaving the house, this has been a huge help!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform that is reasonable and really works with its clients to give them the best therapeutic experience possible without causing them to go broke. The additional classes and groups are a great addition and I would recommend BetterHelp to anyone seeking therapy who cannot get into a therapy office for one reason or another.

Wish groups could be used more than once a week only desire. Customer service is also amazing if there is ever an issue or struggle.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Mrs. Gwen Young is hands down the best. She makes you feel comfortable. And she knows your feelings, etc. If I ever could meet her in person, I'd give her a big hug.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Being extremely isolated with no vehicle or income, BetterHelp has been life-saving. The webinars are fascinating and enlightening. The messaging in between sessions with the therapist are beyond helpful. I am so grateful this platform exists.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Never having attended any therapy sessions before, I was skeptical at first, but now I know how helpful it can be. Although it can be incredibly difficult sharing personal difficulties, for those willing to give themselves a chance, I believe these sessions will prove worthwhile.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp and my therapist has been very good so far. My therapist Laura is excellent and I feel that my issues and needs are understood well. We often discuss past issues, behaviors, personality, habits, and plans for the future.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been back and forth on this app for a long time until a good friend of mine pushed me to do it. It was the best decision. The therapist I have been matched with has been so understanding and helpful. I would strongly recommend this app.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been needing a therapist for some time. It took me time, research, etc., but I decided to try BetterHelp. So far, they are incredible.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Therapy isn't meant to make things better, it's meant to educate and in turn, YOU will make things better. If you make the healthy connection with a therapist, one who listens and understands and stands beside you, the path to healthier mindsets and, in turn, healthier habits, is a bit less treacherous.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My experience seeking mental health has been jumping through hoops and paying a lot after waiting a long time. BetterHelp allows you to find a therapist quickly so you can begin addressing the issues that block your happiness and potential within 24 hours or so. It can be hard to reach out when you’re ashamed or it can be overwhelming and expensive only to be disappointed going through traditional means. If you’ve got the money to spare — invest it in your well-being. Try BetterHelp. They seem to me to want to actually HELP! Even have given me ‘extra’ help when an issue arose that wasn’t really anyone’s fault. They stepped up.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an incredible experience for me personally. I was really lost and frustrated and felt very alone, but BetterHelp has honestly fixed that for me in a very short period of time.

I have weekly sessions with a therapist that is perfect for me, who is very relatable and considerate. They teach me something new in each session. I am very excited for my weekly session and it's a sacred part of my schedule.

The user experience is flawless such as signing up for a profile, utilizing the user portal, scheduling sessions, and especially the journaling tab. It's so easy, seamless, and efficient to schedule sessions and reflect on them afterward. I love the journal tab!

I receive reminders of my sessions to help me stay focused and punctual. I believe the pricing is more than fair for the quality and flexibility of care that I receive. It has been the most important and healthiest subscription I have ever purchased.

BetterHelp really has helped me with my depression, anxiety, and interpersonal relationship issues. I feel hopeful instead of frustrated. I feel validated, accepted, and understood instead of lost and alone. I feel like I have an awesome website to go to when I need it that will actually give me the care and personal attention I need. I would highly recommend BetterHelp to anyone feeling like they have no one to turn to and feel lost and alone. If you are feeling like you have worked so hard on your own and you feel stuck, I personally think BetterHelp can assist you in ways you never thought of. It helped me so much; I really recommend it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was honestly at rock bottom and I turned to BetterHelp to get help. I can honestly say that this service has helped me turn around my life and I’m so grateful. I’ve never been to therapy before and I couldn’t have asked for a better experience.

Pros:

- Reliable support. My therapist always has multiple options available for me to get help and ensures I’m on track to bettering my life.

- Availability. I told my therapist when I first started that I needed a consistent schedule to remain mentally stable and she ensured this important requirement was met.

Cons:

- Chat feature. I tried it for my first session but for me, it’s not a great way to communicate. That’s just from my experiment, I know it may be preferred for others but when I did a call on my second session it was a massive difference.

- Finding a therapist that suits me. I did not get the support I needed from my first therapist. I did request a different therapist and have been a with her ever since so for that I’m grateful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I had considered online therapy for many years, then finally had the courage to give BetterHelp a go. The platform is incredible and I highly recommend it. The ability to be paired with but then also choose a therapist that works best with you and your goals is awesome. I also have enjoyed a few webinars. The site is super easy to use. The only aspect I don't like is the limited options for sessions. I wish I could pay per session. But also, the support I received while I was unemployed was great from BetterHelp and allowed me to continue my sessions.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is casual and easy to journal and interact with a therapist to help develop a healthier mindset. The service is approachable, and while does not feel ever personal, personal therapy is found through this.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend