BetterHelp Reviews - See What Customers Are Saying

BetterHelp has taught me that I’m deserving of a better life and that I’m capable of doing so for myself. If you’re going through a trying time I recommend that you give them a try. Dr. Groble was my therapist, I’ll suggest her every time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The positive impact BetterHelp brings to individuals is unmatched. This platform is innovative, approachable, affordable, and user-friendly. You also get to pick your own therapist based on your needs. Phone, virtual, or chats make it convenient to get your session in!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I found the BetterHelp service to be incredibly helpful, the therapist I worked with was knowledgeable and easy to communicate with, she really helped me to feel like myself again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I think services like BetterHelp are important and can even be crucial. We all go through times when we need urgent counseling and we feel like we can't talk to our close ones. BetterHelp offered me something to lean on. Their service is well organized and offers different tools that can actually help. They helped me find an excellent counselor and I was really looking forward to each session. Features like journals and groupinars were also of a great a help.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is easy to use, truly for the client, and extremely convenient. You fill out a survey, they match you with an appropriate therapist, and you begin. Easy as that.

Better at articulating your thoughts through chat? Not a problem. BetterHelp provides services through video conference, phone, or chat.

I couldn’t be happier with this app!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Like everyone, I am busy. I always find an excuse to not work on myself. But one great thing about the last 2 years of this pandemic is the development of great online options. This service allows video, text, and phone consultation and it is simple to make an hour a week from anywhere in the world for self-improvement. If you have concerns about insurance billing or assignment of diagnostic codes in your work life, this program is self-pay and there are no psychiatric assessments so it really can just be personal development coaching. Can't think of an excuse to procrastinate further. It has been a great help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's very cool that BetterHelp exists and that you can actually connect with someone for therapy virtually! It's been more helpful than I expected.

With traditional in-person therapy, I'd often stress about driving to the appointment, taking off work, even just finding time in my schedule. The virtual experience has alleviated that anxiety and impressed me how much support I feel with my therapist, Marie. Thank you so much.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It's obvious that everything is finding its way online, but I'm glad BetterHelp exists. The sessions with therapists could be done through audio calls, video calls, and chats. I typically communicate better through writing, so I actually prefer chatting with my therapist because it helps me sort through problems my own way. The therapists that I have worked with are knowledgeable and kind. And with the way they've interacted with me, I trust they know their stuff.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I originally balked at the idea of distance therapy, but BetterHelp really helped put my mind at ease and paired me with a fantastic therapist.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

One day I was strolling through Instagram and Ariana Grande had posted about BetterHelp. She was saying that therapy was important, which it is, and that the first month is free. How could I pass that opportunity down knowing that I needed help? I tried to get all of my family and my friends on board because I know that they need help and they need therapy, so again, thank you Ariana Grande.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a bad experience with an unlicensed therapist when I was young but tried BetterHelp to better help myself for myself and for the few who believed in me.

The website and UI impressed me so much I felt confident enough to download the app. It made matching with the right professional a much easier and more confident decision. Their customer support helped me transition to the right therapist quickly. The sliding scale fits my budget and I am very satisfied with the soft product overall!

Therapy has helped me so much over the past few months. The first session I was nervous and scattered with my stories but my therapist impressed me with their level of professionalism and insight. I did not expect them to have helpful tools and topics that would resonate with me at the start of the second session and it's been a part of my week I look forward to every day.

Thank you to everyone who made this possible. It helps.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was the smoothest therapy process I've ever experienced. Within days of my request, I was matched with a competent therapist whose skill set and identity reflected what I had asked for.

I also really appreciated all the options to communicate with her – video, phone, and text. My ability to contact her in between sessions was also a plus.

In addition, where else can you get this kind of quality therapy experience at this price? All in all, an impressive, well-executed service. I feel ready to move on with my life. Glad I gave it a try.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp now for about two years going on three. I have found this therapist, Ivy, to be the best one ever. She is so attentive, compassionate, and yes, RIGHT ON with me.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for almost a week now and I love it. I have referred alot of my family and friends because of how amazing I think it is. I think it’s mainly because I have the ability to text my counselor through the application, I can see her schedule and her availability and pick what works for me. My counselor also sends me things to work on and asks me questions through the message board and I can respond at my own pace. And I love that I can access BetterHelp on any device and it’s not as expensive as therapy in person, where you just meet once or twice a week.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing place to seek therapy. They have many therapists with different titles and you get the opportunity to choose your own therapist. If it doesn't work out you can choose a different therapist. No questions asked. Even better, they offer low-income households financial aid. I don't think that I could have managed to get counseling services if it was for BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a relief in such a confusing and crazy time in my life. My counselor is a perfect fit for me, and I have really benefitted from our sessions. I work full time and have other responsibilities that make my day-to-day life pretty busy, but my counselor has so many time slots available for sessions. BetterHelp is so convenient and is the only way I will be doing therapy from now on.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an excellent source of comfort and hope during many transitions in my life. I have enjoyed my therapist who listens at the right times, encourages at the right times, and challenges at the right times.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was dubious before starting this process but it's been such a help. Taking the leap to change for the better is really scary but BetterHelp made it less so. I have the app on my phone, which means I'm never far away from help and it is less intimidating than going to someone's office for a session. I can be comfortable at home and still get the help I need. My therapist, who I chose, is also lovely and so professional. I recommend this app to everyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp was in assisting my mom access therapy from home during the pandemic. It couldn't have been more easy and straightforward. There was not a single obstacle along the way. I've personally tried to get therapy the traditional way many times when I've had insurance and it was an uphill nightmare - obstacles at every turn. Nothing worse than needing help for a mental health issue and being at your lowest and having to fight to even find a therapist and get an appointment.

BetterHelp was amazing. We got linked up with a therapist within a day. She was very helpful, thorough, and responded to us so fast. This ended up not being a good fit for my mom, but that was her personal choice and had nothing to do with BetterHelp or the therapist. I will use BetterHelp in the future and I'll recommend it to everyone I can.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It really benefited me, and my therapist provided support and stability in my life. It has changed my life very positively and I’d love for my friends to try it! I’m glad I stuck it through because it took me many months of just letting negative memories out before I was ready to begin to make changes.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was concerned about trying it initially because of the price point and the fact that it isn't covered by my insurance. I tried a few different websites that were similar and it never stuck. When I signed up with BetterHelp, I was paired with a counselor that I didn't enjoy working with - luckily, the site makes it easy for you to switch providers and I was then matched with a therapist that I feel more comfortable speaking with. I work from home and my car isn't in great condition, so being able to talk to my therapist while I'm on a walk or sitting in bed has been really convenient and helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's working out so well for me. Being able to express myself, then having someone guide me through my reactions and triggers helps me to respond better throughout the day on my own. It also allows me to have more power over my thoughts.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

First, the logistics are impressive. You sign in to a "Therapy Room" online that is password protected and allows you to see notes, send notes, make appointments, reschedule appointments, download materials, etc. The video chats with online professionals are as good as being in person. The most impressive part though is the quality of the professionals. I was connected with someone who is super smart, very compassionate, and deeply committed to helping. This is a no-brainer.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp isn’t cheap. If you need a daily text buddy, this may be ideal. If you want real therapy, this is probably not the route for you.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I find the platform and method of delivery accessible, flexible, and effective. I was able to communicate with my therapist via messaging frequently and then in person and via distance on video. The simplicity, effectiveness, and reasonable costs make this a very effective way to get help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve attended therapy near my hometown, I’ve attended therapy at college, but none have been quite as helpful as receiving therapy through BetterHelp. My therapist Laura McShane helped me better understand myself as well as the issues I was facing on a day-to-day basis. I am able to overcome my anxiety and work towards being a better me!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This has been my first experience with therapy and I was so nervous about it. I was afraid I would do it wrong or not know what to say. My therapist put me right at ease immediately and has been so helpful already in helping me understand why I do/think the things I do, and ways to grow towards health in those areas.

My therapist is so professional yet is easy to talk to, I’m able to choose a phone call over a video chat because that’s what’s most comfortable to me, and I can message her my thoughts or questions at any time. I’ve already recommended BetterHelp to several people in my life because I have noticed improvements already in how I choose to think and how I interact with others, and I’m so excited for my future progression as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend