BetterHelp Reviews - See What Customers Are Saying

I am 57 years old and have never done any type of therapy previously. Due to some life events, I recognized the need for some help in getting some things straightened out in my head. I needed to do online therapy, and an internet search led me to BetterHelp. Their algorithm or method truly matched me with the best therapist for me. After eight weeks, I am back on track and perhaps even better than ever.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have used 2 therapists in BetterHelp and both have been excellent. You can reach out to them at any time. And they respond quickly.

They have helped me through a rough time in my life.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a very helpful and easy-to-use service during these difficult times. It’s fitted well to the limitations we’ve been put under in the last year or so. The service is good, there’s more than just a counselor, there are tools and webinars so it’s a well-rounded service.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The therapist I was assigned to with BetterHelp has helped me a lot. I signed up to BetterHelp during a dark time in my life and it's been helping me get back up on my feet, slowly but surely.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've had a hard time keeping therapy appointments in the past, but with the convenience of BetterHelp, I look forward to speaking with my therapist every week.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

As a full-time college student, and a full-time worker, I find it hard to not only make time for therapy but make time for myself. BetterHelp is affordable and flexible around my busy life schedule while still being effective! For me personally, I plan to use BetterHelp for a long time, especially while I’m figuring who I am.

I recommend it for those in a similar position as me and even for those who haven’t ever been to therapy before. I hadn’t ever been to therapy before these either so this was totally new to me. BetterHelp was guiding me through the entire process and everything has been working smoothly so far.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Three sessions in, and a shift has already begun. I feel my therapist is a good fit. I feel challenged, understood, and heard. My therapist and I are collaborating for the best outcomes on my healing journey.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp connected me with my amazing therapist and I can't be thankful enough. Aside from offering the opportunity to speak with an educated professional, BetterHelp offers the flexibility I need to get the help I need in the time that fits me best. The app is friendly to the user and it offers additional resources to get all the help we need. It is peace of mind to know I have the necessary tools to help myself become a better me. Thank you BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been of such great support and on hand in an instant. It was easily accessible and I highly recommend this to anyone seeking help. Do it for yourself. My doctor has expertise in this field and I instantly felt I was in safe hands just by the calm in his voice and patience whilst I explained how I was feeling.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The service was recommended by one of my coworkers. I’m so thankful that he shared the information with me. I came across a great human being and a great therapist.

Looking to better yourself? BetterHelp is providing the opportunity and service to do so.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was a blessing when I was having a hard time finding a therapist. I found BetterHelp. You can do this from the comfort of your home or wherever you have cell service. It is easy to use and fast. I cannot say enough good things about this place.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had a wonderful experience with BetterHelp since day one. They ask you questions about who you are and what you look for in a therapist so they can find someone who will make you feel comfortable.

My therapist, Sharon Jordan, is very empathetic. She listens without judgment and makes me feel like I’m heard. She holds me accountable for things I choose to do that may not be beneficial and homework is given. So, even though you don’t get to talk to your therapist every day, you’re still working on things between sessions.

Personally, I love the video chat option so I can see my therapist. I don’t do well with teachers or therapists when just talking over a phone call or text. So, if you need to see the person, that option is there for you.

They work with your schedule and let you pick the date and time of your session, which makes it very flexible for those who have kids, partners, family, or work obligations. I’m able to budget my cost for the therapy but I do realize it can be pricey for some. So, if you’re able to fit it into your budget I recommend it. I will say it’s quite a bit cheaper than other people I’ve seen in the past.

Overall it’s a wonderful app and it really helped me at my lowest point!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have found them to be very helpful, they respond quickly, and follow-up is great. Excellent ideas and references for ideas on working together and on your own!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great therapist. Kim was my matched therapist. She is amazing at what she does. She is so easy-going, down to earth, and that’s what makes her so easy to talk to. BetterHelp was quick to answer any questions I sent via email. Also, I feel BetterHelp was the best price for my weekly visits.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I needed affordable, remote feature, based counseling to deal with some serious issues. My therapist has been nothing short of incredible. I feel safe to be vulnerable and honest, and my therapist quickly identifies what is going on with my issues and provides helpful guidance.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp was much better than I had ever thought going in. I worked with a therapist tailored to me who once again beat my expectations by far. This was my first therapy experience and is perfect for anyone, especially those who might suffer from social anxiety. I am so glad that I reached out.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp when I was struggling with depression, anxiety, and self-esteem issues. The online platform was easy to use and the flexibility of appointment times made scheduling so much less stressful than requesting time off for in person therapy. I highly suggest this to anyone! I have done in-person and online therapy and love the online version! And I loved having my therapist in my pocket just in case I needed them.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am so glad I found BetterHelp. It has been incredibly helpful during my grief of losing my father very unexpectedly. They matched me with an appropriate therapist who could meet with me immediately and they provide an easy platform to chat, call, or video call once a week as needed.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I came to BetterHelp at a time when I and my partner had hit the burnout wall pretty hard and admitted that depression was a very present thing in our lives.

What's come out of BetterHelp for me in my sessions so far is that it is an amazing piece in the puzzle, it's the piece that lets you see where the other pieces go. Therapy isn't the one thing that will fix a problem, but for me, it's been an affirming thing that I'm on the correct course with the changes I am making and being able to talk through that course with someone who is impartial but warm, understanding, and encouraging had been fantastic.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve spent many years trying different therapies and treatments. None of those experiences have improved my mental health as BetterHelp has. It’s been incredibly simple to schedule my appointments through the app, and having the ability to message my therapist is very helpful.

My therapist has great availability that works for my lifestyle and has really been there for me when I needed them.

Signing up for BetterHelp has improved my relationships and my life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The application is user-friendly. My therapist is kind, but not pushy. Skilled in the ability to ask questions in a way that challenges me, and I appreciate that. Also, it's a skill to be able to effectively communicate matters of mental health in a situation that is not in-person, and still evoke real thoughts and feelings. I imagine every therapist is as high quality as mine and that speaks volumes as to the need and efficacy of this program.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I cannot say how grateful I am for finding this site. Actually, it was an ad on TV, and I thought I'd google it to see what it was like. I read a little, then signed up for a therapist, and waited. It did not take long and I was matched with an appointment set up.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I will preface this by saying I have been in therapy and counseling on/off since my childhood. I came to BetterHelp after my new health insurance no longer covered mental health.

The first counselor I was connected with was horrible. I gave her a shot for a while and then ended up giving it one last shot and changing counselors. This is when I met CaRen. She has been tremendously helping me transform my life these past couple of months.

The convenience of BetterHelp is great, I love that I can change times each week to fit my schedule and also text with my counselor anytime in between sessions.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was assigned a therapist I didn't like and changed in the first week of joining BetterHelp. The process to change the therapist was super easy. And the therapist I found next is godsent. She is perfect and I couldn't have wished for anything better. Forever grateful to BetterHelp for building a platform where I could find her.

BetterHelp also has a lot more resources, such as group sessions where a licensed therapist talks about a particular topic. I'm not much of a listener, but if you like this kind of thing, there are many interesting topics to register.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been heaven sent, my therapist is attentive, and so helpful. I am provided with worksheets and tools to do on my own time that help me through my day-to-day.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed my life ever since I started during Covid, over a year ago. It has helped me become more emotionally intuitive, intelligent, and aware of my behaviors and others. Having my therapist just a message away on my phone has been so incredible compared to other therapies. I can have my video sessions wherever and whenever, which truly helps for someone who has a busy schedule. I would highly recommend to anyone looking to start therapy but doesn’t feel like they have the time or is scared to go in person.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

In the time I've been using BetterHelp, I can truly say it's been the best help I've found. And most importantly, they care to make it work for you.

For example, if anything doesn't work right, just make a complaint, and they will extend you a free week to make up the session that didn't work.

And there are many payment options.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend