BetterHelp Reviews - See What Customers Are Saying

I've had a great time using the app and my counselor is very helpful, it is easy to use and confidential. I know I'm feeling better, doing better, and that is because of BetterHelp. Very thankful.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I am very surprised by how professional this platform is. I did not expect it to be this serious since it was an online application but it turned out that I was able to receive the best help throughout my therapy journey.

The therapists are licensed and their profiles are customized to client needs. The team is also very attentive and responsive. You feel like you are being supported by an entire system that, really, wants you to be okay and do well. I enjoyed it a lot, the pricing was quite well too, considering the top-notch therapy service I received.

If you are suffering through anything and need someone to hold your hand, I'd recommend coming here instead of searching through books of therapists and endless web pages. Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I used to dread therapy. I'm socially anxious, along with a whole slew of other issues. So going to a therapist has always been an unpleasant experience. Thanks to BetterHelp, I can stay in my comfort zone and not have to go anywhere. And they are awesome! If you need or want a different therapist, you can change therapists, customer service is awesome, and I think it's awesome what they are doing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Like most who have found BetterHelp, this was my first experience with a therapist. I was surprised at how well they are able to accommodate needs. For example, they had ways of getting financial help, which I was extremely grateful for. They matched me with a therapist that had experience with my specific problems and needs and did so very quickly.

Along with being able to text chat at any time, there’s a lot of availability to have live sessions as well and you can choose between text, call, or FaceTime. And though I haven’t needed to, there’s the option to change therapist if your first doesn’t work out. They send multiple notifications so I always know when my therapist has responded.

And in regards to my specific therapist, she is absolutely wonderful. She’s a great listener who is so understanding and patient. She’s really helped me shift my thinking in a positive direction and understand myself and others better. Would definitely recommend BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'd all but given up on therapy for me – bad matches, uncomfortable moments in person, etc. But I was at a point where I needed to try. And I was referred to BetterHelp. From the first interaction, it was great. I loved the personality work upfront to help find the right match. I've been incredibly happy with not only my therapist, but the interface. I can schedule when I want and as often as I feel I need. They prompt me to journal. It's been great!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Listening skills. Empathy and understanding. A non-judgemental attitude. Patience and a calm manner. Ability to cope with emotional situations. Ability to relate to and adapt communication style to suit a wide range of people.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp because I googled "grief counseling". They got back to my initial request quickly. The online form I filled in helped to find the counselor who best met my needs. I found it helpful to be completely honest about my feelings and why I needed counseling. I was matched to a counselor quickly and she has turned out to be just the right person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started receiving services from BetterHelp in 2019 because video conferencing was most suitable for my changing work schedule and office location. Come 2020, I was so glad I was already receiving services remotely. It’s been so important to take care of my mental health, while remembering that there’s nothing wrong with me! As times constantly change, I realize how much I need and appreciate having something objective to discuss things with and receive guidance and have an outlet.

I recommend BetterHelp to anyone going through a tough time or just needing someone to talk to. In comparison to in-person services, it’s very affordable and much more flexible.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

For me it's great. I can be 100% honest because it will not interfere with my relations with other doctors I use. I like this, searching my soul, my brain, behavior, etc.

Nice person too.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I tried the classes before I got matched with a therapist and they were very informative and had a broad spectrum of courses to listen to.

My only complaint about the classes is how hard it is to ask questions and get answers from the therapist conducting them, but is also understandable with some of them having an overwhelming amount of people on.

I got matched with one therapist and have been with her since I started, overall one of the best therapists I've had. She is addressing most of what I'm wanting.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a good platform. It has helped me in having the opportunity to vent to someone who is non-judgemental working with family issues. But the only thing is they don’t take health insurance yet.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The therapist that I was matched to is perfect for me! She is patient, warm, and very understanding. She has helped me so much on my mental health journey within 3 short months. I never imagined this much progress so quickly! And there are also plenty of real-time webinars available (with a wide variety of topics available) that are super helpful!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love having the freedom to choose how I want to do my therapy sessions as well as 24/7 texting with my therapist. My therapist is great and the program is user-friendly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have found this to be helpful with having the support of a therapist and what BetterHelp also offers in terms of the groupinars. A variety of topics offered, which help give insight and understanding.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

A consistently positive experience. You have to invest a bit of work in the selection of therapists, since of course, not every therapist is the same for you, but BetterHelp makes it very easy for you to find a suitable therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

As someone overwhelmed at times by life, work, and feelings, therapy has offered a safe space to communicate with the only goal of me becoming a better version of myself. This I do with the patience and guidance of a very capable and intelligent therapist that I appreciate very very much.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've just started my online therapy, but I am deeply appreciative of what this kind of service can offer. It's comforting and calming and clarifying to be able to correspond without limitation via the email function so that I can take my time explaining the backstory of my issues to my new therapist. And I am also very much at ease with the online visits; it's less daunting to be able to sit in my own chair in my own home and not have to go somewhere else and be in a foreign environment when I feel so vulnerable anyway. Five stars.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Best therapy service I have ever used, virtual or in real life. I was matched promptly and successfully with the greatest therapist I have ever talked to.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I wasn’t sure what to expect using this service but I have been pleasantly surprised and will continue to use BetterHelp for my therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I appreciate the ability to tailor your therapist to fit any needs you may have. This service has wonderful reminder features as well as very knowledgeable and attentive therapists. I have had a great experience with BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The therapists are professional and have great experience. BetterHelp has helped me get mental health services without the hassle of dealing with insurance or going to an office. This is the type of healthcare that works best for me, and I recommend it to everyone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp and it took 3 months to find a therapist that I was truly able to talk to without wanting to guard myself. It's difficult at first to find someone that will understand where you're coming from, but BetterHelp is a great catalyst to finding acceptance in yourself because they really do care that you find peace. I'm happy and better with BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It is so nice to be able to contact my counselor whenever I need her instead of having to set up an appointment over the phone for an in-person time. I love how timely she gets back to me as well! This service is absolutely wonderful and I will not be going back to another in-person counselor. Well worth it!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has exceeded all my expectations. I was unsure what to expect but it is prompt and easy to use. Amanda, my therapist, is absolutely excellent. She listens so well and her insights are so very helpful. I am far away from home, being an immigrant, and I am very grateful to have Amanda’s support. I can not recommend her enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have really benefited from BetterHelp! It has made therapy more accessible, more affordable, and has helped keep me accountable in my healing process.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

It's a great experience. I enjoyed the therapist I got, and it helped me get away from many dark places. This site helped a lot. Anyone that wants some help I would recommend it 100%.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been convenient and has allowed me to maintain therapy sessions. I was able to find a therapist that is the right match for me. I don’t think I’ll ever return to traditional therapy sessions in an office. I love my therapeutic experience!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend