BetterHelp Reviews - See What Customers Are Saying

I had tried online therapy services before, but that was not much of a help. BetterHelp provided real useful help by putting me in touch with the right therapist, keeping me in touch with my therapist with different methods (messaging, phone/video sessions), and being fully supportive.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I know that the company has a bad reputation for many reasons, not the least of which is how much they pay their therapists, but when my company offered free sessions through BetterHelp it was too good to pass up.

My therapist has been a thoughtful and collaborative partner who has reaffirmed my faith in therapy and the journey of getting better.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp works for me because I am BUSY. I work full time and am a single mom of a pre-schooler. Plus...COVID. It’s really easy to cancel appointments, am I right? BetterHelp allows me to communicate and have appointments so easily! This is the future of therapy!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I found it hard to believe that BetterHelp could offer the connection needed to establish trust with a therapist. To me, I didn't think it was possible to effectively substitute an in-person session because you can lose certain qualities when you're limited to video. However, I was pleasantly surprised.

I was matched with an excellent therapist on my first try. She has a warm personality that allowed for an almost instant connection. I feel respected, listened to, and all in the comfort of my own home - which is a total win!

I used to get annoyed hearing BetterHelp ads while listening to my favorite podcasts, but after I finally tried it, I have found myself actively telling all of my friends about how much I am amazed by the service.

I work full time and I'm a full-time adult college student, I know how important mental health is, but getting to an in-person therapy session just wasn't a possibility. It was way too easy to make excuses as to why I couldn't start going to therapy. BetterHelp solved that issue because it brings the session to the comfort of my home on my schedule, which helps eliminate excuses!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was matched with my therapist at BetterHelp based on filling out a questionnaire. I had therapy before but nothing compares to this. I like that I'm able to be at home while l have a therapy session. I feel comfortable that l have a dual language speaker who in my opinion is very relatable. I love her because she encourages me, as well as steers me to work on areas where I'm weak. I like to join and participate in the groupinars. As my first and only experience with BH, could not have found a more safe space to work on healing my mental health.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I can't begin to tell you how this service has changed my life already. To have someone readily available and not have to wait a week at a time to talk to someone is fantastic.

I have been let down twice now by the NHS, my last therapist not even turning up for my appointment and making me feel so alone. Never have I felt so heard and understood and cared for with this service. Even these surveys that check everything is ok are outstanding. The level of care really goes above and beyond and at such a good price. I really could go on and on I really could.

Thank you BetterHelp for your fantastic service.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Was skeptical about online counseling but this experience had been great! None of the hassles of Covid, freezing cold weather, running late, etc. Our couples counselor, Shauntele, has been insightful and skilled. Couldn't recommend it more highly. The privacy of counseling from your own home and an easy-to-use platform can't be beat!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The people from BetterHelp genuinely care about the mental health and well-being of the community. Is just an awesome platform that takes into consideration your needs, from your financial situation to your unique needs. The platform is very easy to use. They have group therapy with different topics and have psychologists well-prepared in different areas and topics.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am so glad to have stumbled across BetterHelp. It has been a roller-coaster of a year or even 6 months but with the help of BetterHelp, I have been able to keep most of the bad.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has provided me with the support I need to overcome my life challenges. They are always available through email, chat or video. They provide a journal on the website to contact your therapist when needed and the therapists are very friendly where you can open up and be yourself. I would recommend to family and friends. They have really helped me to grow.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp. I filled out a brief questionnaire and was matched with the best therapist in the world. She was kind and caring. She understood my needs and provided practical exercises to help me better my everyday life and mental health at a time when I was at my lowest. The therapist reached out within 48 hours during the holidays. Amazing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far, my overall experience with BetterHelp therapy has been very helpful. This is my first time using therapy. I was very hesitant and doubtful.

I have been assigned a great therapist. My sessions are easy to schedule and participate in. I have a few options on how to participate. I am seeing results already. I recommend BetterHelp therapy to help us deal with the stress life brings.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great support in a short time, easy to settle your appointments when it suits you better. They matched me with a therapist and I am so glad I have met Yolla.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Best decision I’ve made all year for myself. Worth every penny! Please start now to become your best self. Can’t recommend BetterHelp enough.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

At first, I was jaw-dropped by the cost, but it is so SO helpful. I got out of a toxic relationship before I started and my therapist has helped me through the ups and downs. I would recommend this to anyone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great resource for me to shake off that feeling of being stuck in life. After years of reading self-help books, BetterHelp has provided an extra push for me to start practicing the exercises and habits that will improve my life. Give it a try if you need help moving things forward.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

For me, my four parts are medicine, therapy, sobriety, and sleep. When they’re all cared for, my wheel rolls. If one is not fulfilled life gets very bumpy.

Having BetterHelp at my fingertips makes sure 1/4 of my cogs is always cared for and in sync with the other three. I can confidently say that I wouldn’t be where I am without my provider on BetterHelp.com.

Thank you, thank you, thank you. I recommend this service to anyone I feel would benefit.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Therapy was always considered a negative thing to me growing up. As I got older, talk of therapy and counseling became more acceptable. I went to one therapist for a few years until they became too attached and crossed the lines of professionalism.

I struggled to find something until I came across BetterHelp. I believe it was recommended by a friend and I tried it. I was connected with Jessica Zike, LCSW, who has been my counselor for 3 years.

Jessica has gotten to know me, actively listened, and remembers what we talk about. She challenges me, pushes me, offers applicable materials to read and research, is attentive, kind, and considerate.

Finding BetterHelp has been life-changing. I love looking back and seeing how much I've grown, and I thank the wonderful people at BetterHelp.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The app and website were thorough with asking about current difficulties, mental health diagnosis, and what types of therapy I've been in before. Scheduling is straightforward. The app also reminds me to schedule a session if I forget. Also matched me up with a great and experienced therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My time with BetterHelp thus far has been wonderful! My therapist is patient and supportive and never makes me feel like I could give her wrong answer. She asks the right questions to make me think and is genuinely vested in my healing and success moving forward. She is a constant support system that I know is available to me at the drop of a dime. That is a comfort when going through trying times.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I came to BetterHelp because my healthcare provider was going through therapists quickly. I didn’t get to see the same person more than twice. My provider was throwing pills at me, not listening to my needs. BetterHelp has given me the hope that I can finally get to the root of my concerns and help me to find my happiness again. Just an FYI, if you need help with fees, they do have it, it’s easy to apply for help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform. They have helped me so much in every way – finding a therapist, providing financial aid, awesome customer service and very accommodating with needs and challenges as a user. Awesome!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My counselor is amazing and I’m so fortunate to have been matched with them on the first try. I’ve had terrible experiences with mental health professionals in the past as well as with insurance coverage and availability of in-network providers. BetterHelp removes the guesswork of matching with a professional and has provided me a much-needed way to work on myself so I can be a better me for those in my life.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I'm pretty intense when I decide to do something. I got matched quickly, and was able to get right into productive working skills. Creative problem solving, identifying emotions, identifying deal-breakers and boundary clarity, inner harmony needs and homework, and a general game plan for healthy solution living with renewed momentum. Very pleased with my match and the quick progression.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like the fact you can choose your therapist and they're matched based on your needs. I got lucky with the first match! Some of the system functions could be better though. Sometimes it's a bit laggy, which can get frustrating. Also, if the therapist can't make it you can't cancel the appointment. But they do provide financial aid if needed, you fill in how much you make and such and they'll calculate how much you pay based on that.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had three sessions with my therapist. I live in a country where English is not the official language so it’s difficult to find a therapist who I can communicate clearly with, so I was glad that BetterHelp not only provided that but also matched me to someone according to my specific needs and goals.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have the best therapist that not only listens to me but also keeps in contact between visits to see how I am. BetterHelp has been a game-changer at healing through my trauma!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend