BetterHelp Reviews - See What Customers Are Saying

I have lived half my life trying to “get over it” and finally, I chose BetterHelp to see if this would work. So far, I’m impressed with the quality of therapy, ease of use when using the app, and it’s helped me feel much happier overall.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am grateful for BetterHelp. I believe everyone has some sort of issues in their lives, big or small, and we need someone to just listen to us with no judgment. I think that BetterHelp made it very easy to find help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Overall a very solid app. I really appreciate that I can talk to my therapist whenever and am responded to in a timely manner! My therapist is wonderful and I’m extremely grateful I have been able to connect with her so it is apparent they have very skilled and knowledgeable therapists working here that actually care about their jobs and clients. I thought a lot of the reviews may have been too good to be true, but that isn’t the case. This app is amazing! Definitely recommend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The iPhone app is very cleanly designed. Very simple to use. I have had no issues with it so far. The therapist I got matched with is amazing. She listens to what I got to say. She really cares about me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After doing a thorough search and review, I chose the best-rated site for my help and I am so glad I did. Asking for help was easy and being able to video chat with my therapist was crucially important to me. They give you many options to visit with your therapist, and I am so glad I did this. Great advice, an excellent feeling of belonging and being understood, and my stress levels have really dropped since doing this.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never had to have a therapist, I am 66, but the past three years have taken havoc on my mind and heart.

My husband passed away in 2018. We lived in Florida, I stayed there for the next 3 years. I started a relationship with my husband and my best friend. We had so many happy times, we were very comfortable around each other.

And then my dad, who was in assisted living with his wife, got Covid, so when he got out of the hospital and was better, I took him to Florida to live with me. After 6 months, he was not happy (he is 92).

So needless to say, I thought it was my job to bring him back to Ohio, to be with his friends and church. I thought all would be fine and I would adjust.

Now I am sad. I lost my guy friend and sold my place because I could not afford both places. I was headed toward a nervous breakdown for sure. That’s when my daughters-in-law told me about BetterHelp.

If I had not taken the step to BetterHelp, I know I would have that nervous breakdown. I have broken down with my therapist and it’s so good to tell someone how I feel and not be judged.

I would highly recommend BetterHelp.

My only other advice, I would say, is be honest with your therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had great a experience with BetterHelp so far. I attended just a couple of sessions with the therapist but I already started liking it. They match you with a therapist of your choice within 24–48 hours. It was pretty impressive. After attending sessions, if you don’t like them, you can change your therapist. But I didn’t feel the need. I was under the impression that I don’t need any help in my life, I was doing pretty good. But there was a certain aspect of my life that I always kept on the back burner and never really paid attention to. With the help of my therapist, I am exploring that aspect of my life and I already feel the difference in me. If you feel you need help with any small thing you are struggling with, you should go and get an expert’s help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp makes it convenient and easy to get the help you need when you need it. Grateful for their app, multiple ways to interact, and the easy scheduler. Thanks for being there when I needed you most.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The app and the website were fairly easy to navigate. There were many different ways to communicate with my therapist but I enjoyed the video and chat sessions the best. I was matched with a great therapist fairly quickly and booking appointments was a breeze.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I’ve had a great experience with BetterHelp. The ability to choose between chat, call, and video has allowed me to build a comfortable relationship with my therapist. I find her questions to be very thought-provoking and truly help navigate whatever issue I’m going through. There are sessions available almost any time I could ever want or need to talk to someone and the cost is much more affordable than traditional, in-office therapy.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp came at me while I was scrolling through TikTok one night, unable to sleep due to crippling anxiety. I decided it was worth a shot and so reasonably priced I couldn’t make an excuse. I was hooked up with a therapist in a matter of days and we were chatting daily. It’s truly been a lifesaver!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really enjoy this service, it helps me out a lot. My therapist is very helpful and really cares, which I appreciate. She makes sure she always keeps in touch with me. So, I really would recommend it to everyone that needs a little help. I think that BetterHelp is good for whoever needs help.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is AMAZING. I had never had therapy until I heard about this platform on the Dr. John Delony Show. I was matched with a therapist who had experience dealing with the things I experienced as a kid and she got me on the trajectory I want to be on! I also LOVE their groupinars. You can sign up for these to learn even more. If you can't attend live but still register, they'll send you a link to the recording to watch at your own pace for 7 days. BetterHelp has some rock-star therapists on their team!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So thankful for all the help I have and am receiving! It is such a blessing to have such an amazing therapist in my life! Thank you!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This is an amazing platform that works to support me in a way that works for me. My therapist was matched to me with my needs in mind and I get to decide when and how we meet. This platform is easy for anyone to use, very affordable when compared to standard therapy, and provides additional tools. I especially like the journal option.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was nervous at first, but am so glad I found a therapist right for me at BetterHelp. My therapist checks in on me regularly between appts. It felt like a brick was lifted off my chest on the first session, which I completed via texting. They let you choose the type of communication you want to have – phone call, zoom call, texting. I recommend it to anyone that is on the fence or is looking for therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was resistant to counseling for decades, but knew I had to do SOMETHING. BH is obviously cheaper than traditional insurance-based therapy while offering more modes of contact and availability, but what really did it for me was a quick and easy setup/assessment process coupled with an even faster seeming, quality match to a provider that had us in contact in less than 2 days - with a scheduled appointment that week.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a real lifesaver; I am able to talk to my therapist when I need it, communicate by chat whenever it’s important, and I could get in to talk to someone very quickly once issues arose. My therapist is incredibly thoughtful, supportive, kind, gentle, and great at remembering what we previously discussed, with good practical suggestions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great online format. I like the extra tools in the app – journaling with prompts, worksheets designed to assist with presenting problems, and a therapist who is fantastic. I so appreciated the option to change if it wasn't a good fit. The cost seems fair for the services provided.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am so grateful for BetterHelp! They not only have a long list of options on what type of counselors you can choose from, but they also offer group sessions and many resources and worksheet-type exercises for those looking to maximize their experience. This is by far the best app for anything counseling-related I’ve found and I expect to be a lifelong customer. I have already recommended this app to many friends and family and will continue to do so as this app has been a lifesaver on many levels for me.

Thank you BetterHelp!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

While I support the idea of therapy, I never found the right fit prior to BetterHelp. On this platform, I was easily paired with the most effective therapist I've ever had on this service. And even the intake process begins your therapy, you can articulate what you're going through and what you're looking for. That process helped me AND my therapist wasn't cold...she had already gotten a sense of my issues and my communication style prior to our first session.

Remote sessions are a huge improvement over having to travel and feel comfortable in someone else's office. My therapist and I jump right in at the top of the session and don't waste time. I love the model of combinations of writing and talking (and I can determine the balance of how much writing I want to do). Great flexibility and ease in rescheduling.

There are practical and helpful tools on the website...some I use, some I do not. You also have access to interactive lectures with an array of therapists on special topics that are included in membership...you can attend as many or as little as you want (some are great, some are annoying, but you can just log off).

There are three ways to have a weekly session on the platform (video, phone, or chat) and I've used them all. Great to know that if technical arise with video, you can just switch to talking on the phone or chatting. Do it, y'all.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a very convenient way for me to access therapy sessions in a timely manner and with convenience. There are many therapists available with different specialties. As with any time one is looking for a therapist, it may not always be a good fit, the process of finding a different therapist on BetterHelp is quick and easy. When you are getting therapy from BetterHelp you also have the option to attend psycho-educational groups on a variety of topics over a video conference type of group. These are included with the price of BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It can be difficult to access help for those tough times we might face in our lives. BetterHelp had helped me in so many unexpected ways to help me after losing a family member and has given me some concrete advice on ways to cope.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Still work to be done, but an improvement I could not handle solo. Very fast response time and wise in lots of areas. I have learned steps through easy instructions to many different issues and I’m thankful I found this place. Do yourself a favor, get up and sign up, well worth the money.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was provided a therapist with ease and the app is very easy to use. I feel very comfortable using the resources it has provided.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp isn’t too good to be true. This company is invested in the emotional well-being of humans. I am so grateful to have found such a determined company that makes every effort to accommodate each of their clients/potential clients where we are. At first, I wasn’t a firm believer in therapy and I was a skeptic for years before finding them. I wish I had found them sooner, so here I am hoping to tell others and join the journey of self-care.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I honestly believe BetterHelp has saved my life. That's a dramatic statement but I say it because the quality of my life has improved dramatically in the two months I've subscribed, and I have gained insights that I don't believe I would have, had I not been using the platform.

For years I have struggled with anxiety, depression, poor/disordered eating, and recently went through various traumatic events. I have tried many therapy services in the last 6 years and non have helped. BetterHelp is the first therapy approach that has resonated with me. My therapist and I used EMDR as well as just talking, and she give me worksheets to work on in my off time. I watched 40+ groupinars on various psychology topics (I learn well from this type of setup), and I took many notes. BetterHelp has promoted a healing I didn't know was possible.

I am taking time off of BetterHelp so that I can implement all I've learned into my daily life more. I look forward to joining again in the future. I didn't ever see myself loving therapy like this!

The negatives:

I don't like not being able to see a monthly schedule of the groupinars. I'd like to know what will be covered in January, for example. I may have subscribed for another month if topics were new to me and interesting.

It is only worth the price if you have enough time to really get your money's worth. If you only talk to your therapist once a week, I feel the subscription is too expensive. The price is otherwise fine if you can maximize what you get from the subscription.

I think they could benefit from better social media advertising/management. They could reach a broader audience if they were more specific about their uniqueness to therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend