BetterHelp Reviews - See What Customers Are Saying

While I was unsure about finding a reputable therapist online, and knew little about BetterHelp, I decided to take a chance and have found the services BetterHelp provides invaluable. I have an excellent therapist, one I chose based in addition to my emotional needs one that could respect my personal values. I am very pleased with BetterHelp and highly recommend BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Don’t let its cheaper cost fool you, you get your money's worth and then some with this service. There are many features, such as the group sessions, and being able to message your therapist multiple times a day that I have never seen offered with traditional therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp when looking for a therapist at a difficult point in my life. I got paired with Tamara and she was absolutely amazing. She listened, was kind and caring. She helped me find my way back to myself again after some difficult life events. I also suffer with anxiety, and the sessions really helped me learn to manage this better through positive actions of my own. The weekly sessions were great, and having the text support available too was a comfort, knowing I could speak to her in between sessions when I needed that extra support.

I would highly recommend giving it a go. For me, it was better than using a local therapist, it felt much more private and confidential, as some aspects of my therapy were quite personal.

I have finished my sessions now, but would 100% use BetterHelp again if I need to in the future.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Besides an enormous list of highly qualified counselors, BetterHelp also provides a great list of groupinars where specific topics are addressed in a general sense, providing a lot of good information and useful tools (to overcome specific obstacles or create/continue healthy habits).

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It took a week for an appointment. Fine. I joined a group session. We all were hurting and complaining and exchanging ideas, but we are not therapists. Why didn’t the therapist say anything!? My appointment finally gets here and the therapist canceled me saying I’d prefer video. She doesn’t offer video, so I chose chat. This app has made my mental health WORSE. Thanks BetterHelp!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp has been great. It’s nice that they give multiple options of ways to communicate. Messaging, live chats, or phone calls. For those who may be nervous about therapy or have never gone to therapy before, the messaging option is a nice way to start to help you ease into the process of therapy! It’s also just nice to have someone to talk to when you’re feeling down or anxious or just need to get something off your chest! I’ve only been with BetterHelp for a short time, but I’m glad I took the step! I hope my review will help others “take the step”, too!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

There is a vast number of therapists for you to find the right one all in one platform. All knowledgeable in their fields. But why use BetterHelp? Because you do not have to wait for your next appointment to communicate with your therapist. Message them whenever or share your journal entry with your therapist. You've got it all in one place, to look back at and check on your progress. You also have access to online groupinars covering vast topics and articles to help you.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Listen, my life was taking a serious turn. BetterHelp not only helps me but this is the only place I get therapy. I love it.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I would give 1 star if I could. I was canceled an hour before my first two sessions and then I was stood up for my "first" third session that I had scheduled. I am extremely disappointed with BetterHelp. I am requesting a full refund and will not be scheduling any more appointments. Being canceled on/stood up for the first 3 appointments is SO unprofessional. BetterHelp has never reached out to me either. Being that this is a mental health site, I am super disappointed in their handling of the situation.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I've been using BetterHelp for about a month now and it's such a great service and I feel it's so much easier than traditional therapy. I have easy access to my therapist and she responds in a timely manner. There are group sessions that you can listen to and lots of different prompts for daily diaries and questionnaires that really help you deal with your issues. It's much more affordable than traditional therapy and I feel like you get so much more out of this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I journal. I express myself. I organize my thoughts and understand how to find triggers and emotions with only myself and I in turn learn to make a conscious effort to take control of my being.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am really happy that I found BetterHelp. The platform really makes my life easier in terms of practicality and also to have easy access to a therapist. I am having sessions with my therapist for more than half a year now and I am super happy with the results and how these are bringing me forward. I never needed to change my therapist, which is a good sign that they select well the professionals working in this platform.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been in therapy with good and not for me therapists. The good ones can really make a difference.

This first one I was linked with is perfect. Like I said, not my first rodeo. She has been there seen that and has good insights and instincts.

I’m sure the one you are paired with will be good and if not right, try another.

Just do it. It’s the rest of your life. Make it yours!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So work it.

And hear it.

And see it.

And DO it.

You ARE worth it.

I said everything that I need to say in those five little sentences, thank you.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I think people who've never needed therapy before have no idea how time-consuming, energy-sapping, and emotionally and mentally exhausting it is. BetterHelp gets 5 stars from me because they've made it so simple and easy to jump from one therapist to another, offering catered lists of people who match the qualities you've asked for.

You don't have to drive or hop on a bus to someone's office, have a "test session" with them to see if the two of you mesh well, and then keep making that journey to the office if you decide to stick with them. It's a few clicks on a screen. And if you don't work well with someone? It's a single click to disengage and swap therapists, try someone new.

When you're struggling with, well, anything, it's such an enormous relief to have the process made so simple and easy for you. The effort on your part is minimal, which is wonderful when you have almost no energy or effort to spare.

And as someone living in a country where I don't speak the main language, it was another enormous relief to be instantly connected to therapists who spoke my language, whereas trying to find someone fluent in my language that I can meet in person was just impossible. For that reason, I'd massively recommend BetterHelp to expats or anyone else who struggles to find an in-person therapist who speaks their language.

Two noteworthy flaws:

1) If you don't stay with the first therapist who is matched to you, BetterHelp then offers you a list of potential alternates. But not all of the people on that list tick all the boxes you ticked in the initial questionnaire. It was frustrating to be shown so many potential therapists who didn't work in the areas I needed. All you have to do is keep scrolling down the list, though, there are plenty of people on the list who do match your requirements.

2) The therapists themselves tick the boxes on what issues they work with. I've not encountered anyone who lied about what they work with, but many of the therapists who say they deal with trauma do not, in fact, deal with serious trauma, like child abuse, combat experience, being a victim of an assault, etc. They seem to think that counseling people through a divorce means they can tick the box for trauma. This is obviously hugely misleading to those with more serious trauma who are looking for help. If you do go looking for someone to help with trauma, and they do not specify what kinds in their bio, I recommend asking upfront in your first meeting. I wasted a fair bit of time with someone who was not qualified or experienced enough to help me, because she'd checked the trauma box when (in my opinion) she shouldn't have.

3) If you do change therapists, you lose all records of your messages and other interactions with your previous therapist. Personally, I'd have preferred to keep mine.

One critique/suggestion: I wish BetterHelp allowed you to search for/filter therapists by what kind of therapy they offer – EMDR vs cognitive behavioral therapy vs psychoanalysis, and so on. For those of us who have bounced around the ring a few times, we know what hasn't worked and would like to skip over people who only use those methods.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After a few years away from therapy, I came to BetterHelp looking for help managing my ADHD symptoms and building a new routine. BetterHelp has helped me get access to an excellent therapist, when I need them, how I needed them, as well as providing excellent tools for self-study and a messaging function, which means I can always reach out to my therapist at the moment that I need them most.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I could not recommend BetterHelp enough! I have a shortage of therapists in my area and they have extremely long wait times, which would not work for me with a baby. When I signed up I didn’t mesh well with the first therapist I was matched with but with a click of a button, I had a list of 15+ therapists I could choose from with their areas of expertise and blurbs about them. I was able to find the perfect match for me and within only 3 sessions she has helped me immensely.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp. It’s great and convenient. My therapist is awesome and the webinars are also cool. I’ve tried therapy a plethora of times and I feel like I’ll stick to it this time FINALLY. I personally hate going to an office and sitting in front of someone spewing out my life so video chat is great. You can also message and do phone calls, I think. I just still like to see the person, just not upfront and in person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Everyone at BetterHelp has been helpful, insightful, and caring. I’ve been in touch with their client services team a few times and always had amazing experiences, they’re helpful and responsive. My counselor really helped me get through a rough patch in my life. Online therapy may not be right for some, but it really helped me, and the convenience of video sessions is a massive plus for someone like me. Overall they’ve gone above and beyond to offer a fantastic service and I couldn’t be happier.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp because it allows me the flexibility I need in therapy to suit my lifestyle. Really conducive to the lifestyle of a digital nomad.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

In Canada, the cost for psychotherapy is approximately $190/hour. This price is out of reach for many, while BetterHelp has reasonable packages that allow you to choose how much you pay and what service you receive. This service has helped me feel better about my isolation, and has helped me through my rough patches so I can excel!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I live in Germany and it's hard to get help here on mental health issues in a timely manner. I suffer from depression for 9 years and am on anti-depressants for 2 years. The medication helped me think better, but I still don't really feel better. I realized that I need to start learning how to build a healthy relationship with my emotions to feel better. With BetterHelp I got to talk to a therapist within a day. I can message him any time and the website has a space where I can safely share my thoughts in a journal. My therapist can then review them. This helps me a lot. He was able to give me advice that has already begun to show some progress.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like that we can choose our therapist and the scheduling is fast and convenient. And the therapist I have is really great!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been looking and have had some different experiences with therapists but BetterHelp made it so easy! You answer questions and they find a therapist based on your needs and preferences. I got a perfect match on my first try. Exactly what I needed and although it’s only been a few months, my progress has been going at an exceptional rate. I am beyond thankful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am glad that I reached out to BetterHelp when I needed it. They connected me with the perfect therapist and I am on my way into healing. I’ve witnessed results from the beginning. If you need help in whatever situation you are in, don’t hesitate and join BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I suggest this app to everyone I know. For years I put off therapy (even though I was in DESPERATE need) because the search process was overwhelming. BetterHelp made it simple, and I was connected with my therapist in like a day.

Since seeing my therapist, my life has changed exponentially. I will never be "fixed," but I feel I have learned so many coping tools to work with the "broken" parts of me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has truly been a blessing during quarantine, especially during 2020. The therapist that I currently see through BetterHelp has been the best I’ve ever had, better than those I’ve seen in person.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend