BetterHelp Reviews - See What Customers Are Saying

I’ve really enjoyed my sessions so far. In a short time, I’ve noticed how much calmer I am and how I’m able to share compassion easier with others. I’m not participating in chaos or welcoming it into my life anymore. I’m finding more time for gratitude and peace.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Before BetterHelp I was struggling to find a therapist who had openings, took my insurance, and lived in the area. I know that living in the area isn’t always the situation with BetterHelp but if I did need to I could see my therapist in person and not in another state. I was at a low point and really needed help but it seemed whatever I turned nothing was available, it just made my situation worse. This has helped me greatly! I’m in a much better place mentally and emotionally.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Excellent experience with my therapist. The sessions are easy to schedule and are always at the appointments they are scheduled for. I would definitely recommend BetterHelp to anyone who needs the services they provide.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Therapy has helped me work through so much! I’m so happy I decided to sign up. I have gained a lot of clarity and confidence during this experience. If you’re thinking about signing up, do it!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have found working with BetterHelp to be a positive experience. Having a platform to message your counselor, update goals, and access weekly webinars for an affordable price has been a huge bonus for me.

They match you with a counselor pretty quickly. I didn’t have a good match with my first counselor, but I was able to change with ease. My current counselor, who I’ve been working with for a year, is fantastic. So, please, don’t be put off if you don’t match.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I didn’t connect with my first therapist, but after choosing the second one I found a perfect match and it has been incredibly helpful for me. I’ve worked through problems that have held me back for years and am the happiest I’ve ever been!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is concerned about your worries and fears. They will guide you to the right and safe ways. They will give you the strength to trust yourself again, to resolve your problem calmly.

Thank you BetterHelp, and special thanks to my therapist, Dr. Kireem. I highly appreciate your support and effort to help me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is simple to sign up for and I was matched quickly with my therapist. I've been meeting with my therapist weekly for a couple of months now and have grown so much. While not as intimate as in-office visits, BetterHelp is still very helpful and convenient. Highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was dealing with a lot, anxiety, depression, grief, etc., adding trouble communicating accurately. I knew I needed help because my breakdowns and outbursts were getting out of my control but I did not know where to start.

I found BetterHelp while searching online for help, and almost 3 years later, I’m amazed at how it has changed me for the best. I’m a better communicator, I have learned tools to cope with my anxiety and recognize the stressors, and I am overall happier.

I have not had an episode in a long time, my counselor is great, there when I need just a few encouraging words, very great listener, no sugar coating but very respectful and kind.

I have social anxiety and I find it hard to open up, and BetterHelp has made it possible for me to get the help and become better.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has strengthened my mental health but also opened the emotions I have closed out. It’s a great service that I have added to my life.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has given me the opportunity to have someone support me, guide me, and most of all, be there for me on the not-so-good days. I’m thankful for this website and they matched me with the perfect therapist. Have no fear though, if you aren’t feeling the match you have the opportunity to be matched with someone new, no hard feelings! If you thinking of counseling, this might be the place for you!

Thanks, BetterHelp, for helping me. You made it effortless!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I loved BetterHelp for the last few months. I’ve finally found a therapist who seems to understand my daily struggles in life. I know I have a long journey ahead of me but I’m hoping BetterHelp will get my life straightened out and I can be more happier.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for 3 months now and have found it incredibly useful and convenient compared with normal therapy. The app interface is very easy to use and the ability to message your therapist at any time is a real game-changer.

My only criticism is that there is only one subscription option, i.e. you have to sign up to a once per week therapy, there are no once per month or twice per week subscriptions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp after a friend recommended it to me. I had a therapist but he moved his office over an hour from me, making it inconvenient to see him. I love the various outlets BetterHelp offers - you can have sessions via chat, video, or phone call. Dr. Carter responds to me in a timely manner whenever I have an issue and provides helpful solutions and activities. The price of one session with my in-person therapist was more than half the price of BetterHelp for a month!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have nothing but compliments for BetterHelp. They are easy to work with and not expensive. My therapist is fantastic and I can’t see myself changing anything anytime soon.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My first time in therapy has been a good experience. I was matched within a few hours to a therapist who matches my needs. It helps if you give information on what you're looking for. Sessions have been useful. My therapist is understanding and supportive. I feel comfortable sharing these issues and she has offered good guidance. The biggest pro for me is the ease. I am able to fit sessions in my busy lifestyle and in the comfort of my home.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It is very easy to find a therapist and get started right away. Make sure that you are able to use the service every week. Overall the program is good but you have to be fully dedicated to getting better and achieving a better style of living. I feel as though it might be pricey but the price of mental stability is priceless.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp early in the pandemic as I was dealing with a family members cancer diagnosis along with all my usual life stuff. It's so convenient to do my sessions online. I love that I can message my therapist in between sessions and there's a ton of groupinars every week.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

This technology helps me find the best counselor for my needs with a convenient, no-hassle way when they choose my therapist for me. They made a great selection by using the right questions to determine my needs and expertly matched me up. The technology is convenient and there are more choices for how to connect with Deborah than I imagined there could be. I have had technical difficulties but I think some of the time it was my own equipment. The customer service was great with responding promptly and they resolved my issue well. I especially love how affordable their prices are. I highly recommend that you give good therapy a try.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Starting therapy at BetterHelp has been one of the best decisions I've made. Learning to love myself and find value in me has been the greatest gift that I could've received. I was paired with a great therapist. He kept the sessions productive with some humor while remaining focused on the goals.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am so happy and so grateful to have found BetterHelp. I had been wanting to find a therapist and had not had any luck in finding one in person that I was comfortable with. I was desperate one morning and started searching and I remembered seeing and hearing about BetterHelp. So I thought I would give it a try. I answered some questions about myself and was very quickly paired up with a wonderful therapist that I was immediately comfortable with. And after the first session, someone emailed me to see if I was happy with who I was paired with or if I wanted to try a different therapist. So they really do care that you are happy with who you are paired with. And it’s so easy and from the comfort of your own home. You can also read their bio to see if they seem like a good match for your needs.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am doing much better as a black man after therapy than at any point ever in my whole life. For too long I didn’t love myself and looked for love externally.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Making the decision to get therapy is terrifying. It's hard to ask for help, but sometimes we do need it. I love BetterHelp for many many reasons. The price is wonderful! Their app is very user-friendly. They offer therapy preferences and match you to a therapist who fits your needs, no more wasting money trying out multiple therapists. And if you do decide to change your BetterHelp therapist, it's easy, it's confidential, and it's free! I love that they offer therapy over text, phone call, or video chat. We don't always have time in our busy lives to drive and meet a therapist in person. I highly recommend BetterHelp to everyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about online therapy, but have found it to be a great tool/service. After an extensive survey about my wants and needs, I was matched with a therapist who on the first try was the exact right person for me. She has been an incredible resource and I truly look forward to my sessions with her, even if they're difficult, because at the end of the day I'm growing and learning. It's really nice to know that with BetterHelp I can connect with my therapist when I need/want to. I typically choose weekly video sessions. But have sent questions through the chat feature occasionally. I'm really pleased overall to have tried BetterHelp!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have had a great experience with BetterHelp. I have had to call customer service a couple of times and every time I have called they have always been nice and helpful. I do enjoy using their platform as it is easy and convenient to use. I enjoy being able to have multiple ways to communicate with my therapist.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

So far my therapist has been very helpful with me dealing with the loss of my dad. I strongly recommend this service and the easy style of communication.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist is extremely easy to talk to and the app is very easy to navigate. They offer services in my area when the other apps do not offer therapy here.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend