BetterHelp Reviews - See What Customers Are Saying

If you are thinking of joining BetterHelp, please do so. I've been using BetterHelp since 2017 and don't regret it at all. I joined them at a time when my mental health journey was still fairly new to me and I am glad I did.

Signing up was quick and easy, and the best part is getting the help you need from the comfort of your own home, where most of us tend to feel the most secure anyway.

I would suggest taking your time during the sign-up process because there is an intake process where they ask for general information and of course more in-depth questions to help match you with a therapist that's right for you (which you will have the option to pick for yourself-bonus).

All-in-all, I'm glad I signed up and I think you will too.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have recently begun therapy with BetterHelp. The platform, less traditional to outpatient services, offers re-time services so to speak. Rather than waiting a week or two lapse in-between sessions I was able to journal in-depth and receive insight into my words relatively quickly. I liken it to a wonderful ping-pong match or a smooth game of golf without the excessive waiting for the next communication.

Being able to go back and read or share them was invaluable. I was able to ponder her beautiful words of wisdom and encouragement. This form of practice has been priceless. I'm already talking it up to friends in need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I didn't have any experience in applying for such help or contacting therapists before. I was surprised how quickly I received their message with the name of the therapist and options for our first session.

BetterHelp always thinks about their patients in terms of your appointment, the possibility to choose another therapist (if you are unhappy with the given one), reminders, and so forth.

Their detailed questions about what you expect from your sessions, the possible profile of your therapist (religious/non-religious, only man/woman, etc.), your preferences, help you feel that you are important to them from the very beginning.

And it is not because of money that you are supposed to pay. I applied for help for Ukrainians and it is half-a-year free support from therapists on BetterHelp. So, for them, it is you who is important, not your money!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so easy to use and has been a blessing to my life and busy schedule. The accessibility and weekly scheduling are amazing, as well as being able to get in touch with my therapist at any time! I couldn’t recommend it enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was my 2nd time trying therapy and it has been a successful one. I’m living abroad, so finding an English-speaking professional was a little more challenging. BetterHelp solved that problem. I also liked that it was remote. I think one of the reasons the first time therapy didn’t work out for me was that I found excuses not to go - can’t use commuting as an excuse with this service! It was also nice to have so many folks to look through on one service. I didn’t end up going with who I was first automatically matched with, but I did find someone who was a really good fit immediately after.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was matched with a wonderful therapist. She is so helpful and I feel heard. The website and the app of BetterHelp are pretty good.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am so glad BetterHelp exists! I hate getting out as I’m very introverted, not to mention it’s so much easier due to my disability. Being in the comfort of my own home makes it so much easier!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a lifesaver, and the connection I have made with my therapist Naomi has been the difference in my growth and healing.

I appreciate BetterHelp being an online platform with resources that aid in overcoming traumas of any sort. Having the ability to share my journal entries with my therapist has been crucial as I believe this has helped to forge a stronger understanding of my emotions, fears, and thoughts. We decipher them together and after I feel empowered and aware of how I can show up for myself.

Naomi is attentive, compassionate, and well-versed in her field. She has been my therapist for almost 2 years and I wouldn't have it any other way!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The ability to have help literally at your fingertips! Affordable, varied schedules, and not to mention the number of people that are in your corner cheering you on. By phone, video, or even with a text, BetterHelp is truly here to help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist is wonderful! I was very specific with BetterHelp about my background and the kind of therapist I was looking for. I got the perfect therapist for me.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The service is simple, new user friendly. Even the way the site looks feels calming personally. The site reminds you several times before your appointment, which is helpful to prepare yourself, get on the app, and relax prior to your visit (if possible). My therapist made me feel heard and understood. The site also includes journal prompts and an area to record your answers. You can share pages with your therapist to help build upon in your appointments. Your therapist can and may share worksheets with you to help you understand key concepts or dig deeper into your own life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have come to realize my sessions are my time, which enables me to create a buffer away from a typical day. It provides me time to speak with someone who listens and gives insight into how I can reset my way of thinking, as well as how it can help me balance my mind.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I started I had low self-esteem, no confidence, and no desire to keep going. My therapist is Tara Parent, I believe God put us together. She is so patient and caring. She gave me little assignments, most of them pushing me to see myself in a different way. My journey was finding self-love. I bought the workbook and together Tara and I are working through it. Today I love myself! I have more confidence than ever. For the first time, I am my first priority. Self-love and self-care come first.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I really like that I was able to choose and find a therapist that is right for me. You can choose how to do sessions — over the phone or video. Which I like that they give you options. It’s a hard time to be able to find a therapist, and BetterHelp made it easier for me, and that was huge!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I used BetterHelp for almost a full year. It has been a great experience, and a very helpful experience. My time with BetterHelp helped me to achieve many personal goals and professional goals. My counselor was very helpful and was very responsive. Would 10/10 recommend BetterHelp!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I tried therapy, hesitantly, a few months ago and I was not a good match with my therapist. I almost gave up on therapy, but saw an ad for Talkspace (the phone is always listening, lol). Long story short, I looked it up, asked my friends if they had any experience with it or any other app like that. A few of my friends said BetterHelp and many said they weren’t happy with Talkspace. So I decided to lookup BetterHelp and hesitantly signed up. I’m amazed at how amazing my therapist is. I trust her completely, am making positive changes, and couldn’t ask for anything more. Thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I tried different types of therapy (they helped) but nothing compares to BetterHelp. They have various methods of communication and a variety of options for therapists.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Overall, BetterHelp is a good thing if you don't like seeing people face to face or can't for some reason. I would recommend this for people to at least try it you never know.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have used BetterHelp on and off over the past 5 years and can’t recommend the service enough. The counselors are highly qualified and thoughtful, each one I’ve worked with has been able to give me both usable tools and emotional support.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

So far it has been fantastic. They connected me with an amazing therapist that listens, who makes great suggestions on the things I can do to get back to a better me. They send reminders for your session, which is fantastic too.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

First, I would love to thank BetterHelp for making it easy to get help. Getting help is expensive and BetterHelp made it more accessible for me financially. My experience has been great because who I was paired with first was perfect for me. In 4 sessions my therapist has helped me make decisions that have changed my thought process and now I’m actually enjoying every day of my life, unlike before where I was just letting the days pass by.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Therapy is the best thing we can all do for ourselves. BetterHelp has improved the process by allowing people to communicate with a therapist on their terms. I can talk to someone while I'm at home in my pajamas. It removes the biggest hurdle for me, the drawn-out build-up of driving somewhere to wait to talk to someone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me gain direction in making friends and pursuing rewarding activities. I've gained support for my efforts and have taken new steps in inviting people to activities that have surprised me and paid off.

I've gained direction for letting my adult daughter go and accepting my part to care for myself and not get caught up in unhealthy patterns. I realize she is responsible for her life now, despite her problematic childhood and my part in it.

I've explained patterns with my husband to my therapist and got clarity on ways I've previously blamed myself.

I like the texting only format because we get to the heart of the matter, and I like reading back on our conversations.

Many things in my life are problematic but BetterHelp has helped me find and pursue positive paths.

I highly recommend BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've used BetterHelp several different times over the past five years, and each time has been a positive experience. It sometimes takes a few "meet and greets" before you find a counselor you really connect with, but I've always ended up with the right one for me. Traditional therapy is so expensive, and so many of us need help navigating our lives. I appreciate BetterHelp because the counselors are true licensed professionals, it's convenient and more affordable than face-to-face therapy. I also like that in addition to weekly sessions, I can write to my counselor at any time and she responds within 24 hours, sometimes sooner.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been absolutely great! It's very easy to use and I am absolutely LOVING my therapist! I also like the fact that I'm able to message her whenever if I just need to get some thoughts out during the week in between our sessions. I'm loving BetterHelp!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It really helps to have someone there I know I can talk to. After I get my thoughts out, I feel more at peace with who I am. I have found comfort, support, validation, and self-empowerment using BetterHelp services. It has been a beneficial experience for me.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has played a significant part in my journey of depression and grief. My therapist is with me every step of my way with compassion, guidance, tools, understanding, listening, and support. Meeting each week over a video chat in the privacy and comfort of my own home is an ideal setting for our sessions. He is also available thru chat between our meetings if needed. I never felt alone.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend