BetterHelp Reviews - See What Customers Are Saying

BetterHelp has been a lifeline during a challenging period in my life. Their platform allowed me to be remarkably open with my therapist, and it was this very openness that made my journey to healing so impactful. Whether it was through phone calls, voice chats, or text messages, I felt supported and understood every step of the way.

What truly sets BetterHelp apart is their compassion and understanding. I was going through a rough financial time, and they not only offered me the therapeutic support I needed but also worked with me until I was back on my feet. Their flexibility and commitment to their clients' well-being is truly commendable.

Additionally, life can sometimes throw unexpected curveballs, and when issues arose that were out of our hands, the BetterHelp team went above and beyond to ensure these issues were resolved promptly and effectively. Their dedication to providing a seamless and supportive experience is unmatched.

BetterHelp has not only provided me with access to professional help but has shown me the power of compassion, resilience, and unwavering support. I wholeheartedly recommend BetterHelp to anyone seeking therapeutic guidance and support, especially during challenging times. They are a true partner on your journey to healing and personal growth.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is standing by its name. I feel so much better. I was skeptical about the therapy. But I am grateful for the platform. It is very helpful and convenient. It is a different experience but I am thankful for the help that I am receiving. I started off with phone sessions and now I do video sessions. My therapist is awesome, supportive, and even checks in on me in between sessions. There are assignments and journals on the platform for me to use to help me. I’m super excited about the changes that I’m making through BetterHelp. Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have only been doing therapy with BetterHelp for a couple of weeks, but it has been wonderful! My therapist reaches out to me through the week and checks on how I am doing and to see how an event went that I told her about. I have never had an experience like this, even with all the times I been in therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a godsend. My therapist is absolutely incredible and has provided me with so much support, advice, and tools to aid in my mental health journey.

I recommend BetterHelp to everyone everywhere. I think that it is so incredible and helpful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Affordable! They help you select the perfect therapist. You have so many people to choose from with your same beliefs!

Next day sessions!

Homework and general journal assignments are available!

Shadow work.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's user-friendly and has made finding the right therapist incredibly easy. The convenience of online appointments and the quality of therapists available have been a game-changer for me. I've found the support I needed, and it's been a positive impact on my mental health journey. Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I started with BetterHelp a few years ago, my therapist is incredible and she has significantly helped me work through my problems, she has an amazing memory and remembers small details that blow my mind. Her availability and flexibility are impossible to match. I can have late-night appointments, not have to show my face and she is so alert and pays real attention to me. Like she is a good friend. It’s honestly a wonderful experience and I look forward to my appointments each week.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been straightforward. The UI is nice and easy! My therapist has been of monumental help in a short time. To anybody wondering if therapy is right for them, don’t knock it till you try it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been using BetterHelp for two years. I love the convenience of receiving real therapy from home. I appreciate the compassion from the corporate team and the overall platform! They have group classes where you get to learn and explore different topics such as work-life balance, codependency, anxiety, trauma, relationships, grief, and more. The subscription is affordable, and if you are experiencing financial hardships, they offer financial assistance. I love BetterHelp.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Fantastic, I would definitely recommend BetterHelp. Whenever I might need you, I would definitely come back. Thank you for your wonderful support.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I enjoy the sessions I have had so far. I think group therapy should be allowed more than once a week. It would be more beneficial to those that are addressing multiple issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far, so good. To begin with, the interface is nice and easy to use, makes you feel as if you are simply in a chat forum of sorts. However, once the screening questions have been answered, it wasn't long before I was matched with a therapist, and although I am only 3 weeks into my therapy sessions with my assigned therapist, so far I feel these sessions have been very helpful and professional so far and I appreciate the support I have received so far as a result.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I can't recommend BetterHelp more. It's been a very hard decision to start therapy, but when I finally gave BetterHelp a try, it was worth it. They have found a perfect therapist for me and his work pays out. He helped me get through some very disturbing memories and showed me some ways to cope with my anxiety.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I found out about BetterHelp through Dr. Les Carter's channel on YouTube. The more I listened to him, the more I realized I would benefit from talking to a therapist. BetterHelp assigned me to a kind, competent therapist, and I was able to schedule appointments at my convenience and to get therapy affordably. I'm moving forward and making progress with an issue that has bothered me for years, and I wish I had sought therapy for this much sooner. In any case, BetterHelp has been great!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a game-changer. I will gladly pay out of pocket because the value of therapy and support at the touch of an app. I'm happy, empowered, and working on my mental health. I'm in control for the first time in years. Thank you BetterHelp. You change the game of therapy. No more sticking with a therapist because I can't find better. Group therapy on literally any topic reassures me I'm not alone. I text with my therapist regularly between sessions with the app. It doesn't get any better than this when it comes to feeling in control of my mental health. And best of all the price is more than affordable. Thank you, thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been with BetterHelp for a few weeks now and I can't say enough good things about it. I am allowed to change therapists but so far have had no reason to. I filled out the survey and they matched me up with a therapist and she has been a life changer. The great thing about BetterHelp is I am now working with someone from a different country a long way away from me but she is perfect for me. Without BetterHelp I would have never found her. I also love how easy it is to schedule and reschedule. BetterHelp is doing exactly what the name of the website says it will do. It's "better-help"... better than I've ever had before. I want to thank the company and thanks to my therapist Amy in particular. I look forward to many more sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm a mental health therapist myself and I cannot begin to tell you how useful and incredibly healing my time with BetterHelp has been. My therapist truly sees me, respects me, and has helped me to grow. For the first time in my life, my therapist sees me.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp, they really chose the right name for what they are providing.

The first experience I had with one of their counselors was bad, but they directly found another one that fits better to my needs, and offered me 2 sessions. I really appreciate that.

They are amazing at resolving any issue you have, for instance, I had some payment demands, and they really took into consideration my issues and helped the best they could.

These people have a great sense of humanity and really want the best for their clients. They are not here just to make money.

Very caring and this is rare in this world!

Thank you for existing!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I had a major issue in my life and I really needed to get back into therapy. Having an HMO made it very difficult for me to find a provider in my area. I was waitlisted within an estimated time of four months. I needed help immediately and BetterHelp made it easy and fast for me to find a therapist I really needed. They asked questions about my preferences, and I was paired with a great therapist that I am still seeing many many months later that helped get me through a very tough time, and I feel better than I have in years. Thank you.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

If you’re adverse to therapy or not yet ready to fully commit or really needing help in a pinch but not sure where to begin, BetterHelp provides and quick and easy way to match with a therapist based on your needs and get you started on your therapy journey. Online therapy is not the same as in-person by any means, but BetterHelp has a unique service that is extremely valuable and convenient. They are making therapy more accessible and everybody needs therapy.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have never been in therapy before. I like these topics and have found a lot of help in resources. But I came to a point, where I felt so much pressure, and I couldn’t do it on my own anymore. I heard about BetterHelp through an art podcast I listen to and decided to try it.

I was matched with an amazing therapist that does a fantastic job of making me feel understood but has so many tools to help me get to where I want to go. Her support has meant so much and her questions have helped me come to helpful and honest conclusions. She is helping me practice the tools that she has given me, understand my values, and helped me in maintaining my relationships.

I definitely recommend BetterHelp to anyone feeling overwhelmed and lost. It’s that little bit of extra help to come back from crushing life challenges.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This app is a godsend! I’m so happy I found it. It has helped me through some of the most difficult transitions I have faced in life. It has kept me balanced when I felt overwhelmed, seen when I felt ignored, and heard when I felt no one understand me. It allows flexibility to match my schedule and even change my therapist anytime I like—which makes it centered around me and my needs. If I don’t feel comfortable with one therapist, BetterHelp will make sure I have the chance go find the right match for me. This app has helped me to grow, love life, and myself. My health literally improved with this app. I would recommend it to anyone! You don’t even have to show your face if you don’t want to! It doesn’t get much more comfortable than that!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I can’t recommend this life-changing app any more than this. Do it and do it now. I’m so thankful, I signed my 20-year-old up as well. One-on-one therapy, group, and classes are all at your fingertips. This life is hard and confusing and we don’t have to do it alone. I found the most amazing therapist, it took a couple of tries but it was quick to find who I clicked with and the groups are so incredible. Whoever founded BetterHelp has created a legacy and is honestly saving lives. It got really dark for me for a while and I’m very thankful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I've had a variety of life challenges from multiple nuclear family deaths, divorce due to infidelity, loss of a child, chronic pain, caregiving, single mom parenting, robbery, weight issues, and more. No matter what your issue is, don't shove your feelings down or unleash it on those around you. Find a therapist that will support, provide guidance and steps to help shape your future differently. You are important!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It was amazing for me to be able to message my therapist between sessions. In the beginning, it was hard to open up in sessions, but I could write things out. Without this option, I'm not sure I would have stayed connected long enough to have made the progress I did. I reduced messaging as I became more comfortable in sessions and could talk more openly.

I do wish there was a maintenance package that once you've met your goals you could reduce your membership to have less sessions per month and possibly limited messaging.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

My dentist (of all people!) recommended BetterHelp to me. I had two sessions with one therapist but didn’t feel like they were a good fit for me. I almost cancelled, but I decided to try one more. I am SO GLAD I did! Switching was seamless, and I LOVE the therapist I have now!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been through loss and grief without the benefit of counseling until recently. The difference is night and day. My counselors have helped me navigate the loss of family members so that I actually process and move beyond. I’ve experienced complicated grief from never processing past losses that were just too much to deal with on my own. I’m forever grateful to BetterHelp for offering such great counselors to guide me through immensely difficult times. I couldn’t more highly recommend BetterHelp. It’s been the best thing for my mental health I’ve ever experienced.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend