BetterHelp Reviews - See What Customers Are Saying

I’ve had a lot of issues with NHS counselors and most counselors in general. But choosing to get help on here is 100 % worth it.

I matched with Donna Cummings and she’s an amazing therapist! On top of being able to connect with people that actually support and help me, BetterHelp staff actually help. And trust me, I’ve needed it, especially with my financial issues at the moment.

They helped by cutting the cost of my services by a huge amount and it’s meant I can get support when I need it the most. It does have some downfalls, but compared to regular therapy, it’s nothing.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

When starting BetterHelp, I was very skeptical. I’d read stories of people saying they didn’t have the best experience, which is always something to take notice of in regards to mental health, but I figured I would try it for its convenience and the free trial they provided, and I’m so glad that I did. I will never invalidate the experiences people have had, so I will simply share my own.

I’ve been using BetterHelp for roughly 3 months and I’ve seen more progress and improvement within myself now than I have in the past with all my previous therapists. Don’t get me wrong, I’ve taken and learned something from each experience I’ve had (good and bad), but never felt motivated or validated like I have now.

I like that BetterHelp offers you the choice to decide which therapist you go to and they make it so simple. There’s no need to have to scour the internet trying to find a provider that’s covered under insurance and then not have that connection and do it all over until you find the best fit for you. BetterHelp makes it easy by having it all at your fingertips and with the click of a button.

You can make a choice on how you receive your therapy with three easy options — video, phone, or text — and you can always change it for your situation or convince! My chosen method is video and it works great.

You can choose a therapist who specializes in different fields, such as inner child work or trauma processing. I’ve never done inner child work and it’s honestly been something that’s worked so wonderfully with me.

Anyway, just know that BetterHelp offers a free trial and if you know someone who is using the platform they can send you their code and give you up to 2 weeks free. I hope this helps anyone who has maybe been skeptical or afraid. I promise it gets better!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The interface is quite good. I have had a couple of weird glitches and crossed wires, but for the most part, it is clear and easy to navigate.

The second therapist I worked with is still with me and has been a tremendous help to my marriage, my overall health, and my outlook on life. I did begin working with a therapist who wasn’t as helpful for my learning style, but it was fairly easy to find a new one who was a much better fit.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

The service is so helpful. You can choose and change therapists until you find the one you are comfortable with, they have a few thousand of them.

You can choose to have individual sessions either by chat, phone, or video. You can participate in different group sessions with different people and different therapists. Very user-friendly service and affordable. Highly recommended, your mental health is very important!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

With BetterHelp I am able to engage in therapy at my own pace. The different ways I can connect with my therapist are amazing. I can journal, I can text, and I can set up appointments at times that work for me. The groupinars are on target and up to date with the latest evidence-based research. I love BetterHelp!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been with BetterHelp for over 6 months now and I find the value to be unmatched. I love my therapist and she’s always so attentive and helpful. If you’re considering mental health and wellness, this is a great discreet and unobtrusive way to do it.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been easy to use. I do suggest the app. I got messages but my phone didn't notify me. The app does a good job of this. Picking a therapist is easy. I do suggest you pick them and not allow a random one to be closen.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I got this app when I started going through my divorce. It was the hardest year of my life. Never had therapy before and I don’t know if I can go on without it.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I had a hard time finding a therapist that worked well for me until I joined BetterHelp. I've been able to easily work with various therapists until I found the right one. Now I have a therapist that really listens and cares about how I am doing outside of the problems that I initially came to see her about.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started with BetterHelp in 2018. I loved my therapist. But unfortunately she had to leave. BetterHelp gave me time to find the best therapist suitable for my problems. I love my current therapist, she has been a godsend.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp. I was able to find my therapist after answering questions about myself and what I want to get out of therapy. I got to be as specific as I wanted to be, and my therapist is the best! She focuses on what I want to work on, but also connects other aspects in my life to my feelings!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They set me up with a joke of a therapist (Marcos Villareal), who didn't seem to listen to me, nor seemed all that interested in my mental health struggle. They also charged me for a week of therapy in April, when I haven't spoken to my therapist since march. This organization is a total joke.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It’s been amazing so far, I loved BetterHelp. Honestly, my first time using anything like this and it’s so helpful. I recommend this to anyone. Even if you just need someone to talk to and vent.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have only been participating in therapy with BetterHelp for a few weeks now, but I have already gotten to where I really look forward to my live sessions with my therapist as well as the weekly group sessions. My therapist has been amazing, and it is so nice to sit down and talk to someone and truly feel like they are interested in what you are saying and how you are feeling. Not only are the live sessions with my therapist great, but I have benefited so much from the group sessions each week. Before BetterHelp, I never would have voluntarily signed up for therapy in a group session, but now it is something I wish I could do every day. The support and community you get with BetterHelp are truly amazing, and I wish I would have started this a year ago.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Very good. I find it useful and helpful to overcome a few challenges and relationships.

Getting on there is good. I use it often and would suggest it.

Deanna is a very good therapist and I had to go through a few bad ones to get to her.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have tried to get into therapy in the past but the cost of a single session and awfully long wait times have been discouraging. I saw an ad for BetterHelp and decided to give it a try. The simplicity of the whole process is absolutely one of the things that attracted me from the start. I am very grateful to my counselor, Dr. Landwehr, for providing me with the help that I've needed. Highly recommend it to anyone considering this!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I’m hoping to get my husband's help too through this way of communication.

I need to validate my past, present, and future decisions with a professional whom I can trust. A therapist who knows where I’m coming from and your service lines people up pretty good.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

At first, I was extremely skeptical about the potential benefits of any therapy, especially through an app. Boy, was I wrong! I am lucky enough to have a brilliant and caring therapist who has helped me make huge strides in having a happier and fuller life. I wish I could adequately describe how good it feels to have real hope again. How do you put a price tag on that? I can do this comfortably from my home, I have actual work to do that I can immediately see the results of, and with each step we take (my wonderful therapist and I), I feel more self-aware and in control. If you can take advantage of this service, you will not regret it. I could not recommend it more!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience with BetterHelp has been nothing but positive. My therapist is caring and very knowledgeable, she’s always there when I need her, just a text away. That makes me feel good knowing I have someone to turn to in my time of need. If you're seeking help, BetterHelp is the way to go!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for almost a year now, and it's been a wonderful experience. I see my therapist's face, and she sees me, too. I can also choose to do phone calls or just text if I like.

I enjoy the help she offers, and her expertise on some of the very difficult family situations I have needed help with. I don't know how I would have been able to cope without her help, honestly.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

At first, I was very wary of trying therapy, mainly due to the cost. I wasn't sure if an online service would be good, but once I started I didn't look back. I was paired with Nichole Garcia, and she has been an amazing confidant. Now I feel confident to tackle life by myself, with everything to look forward to. I'm so glad I reached out for help almost a year ago, it's really changed my mind about therapy in general, not just online therapy services. I definitely recommend it, and should I ever need therapy again in the future, I will be sure to turn to BetterHelp first.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was always shy and nervous and I felt like something personally wasn’t right after consistently lashing out at friends and families. I came across this app and wanted to try it since I didn’t want to actually meet a therapist. The first therapist I was paired with was Steve Scarborough. I worked with him for about 4 months and became better than the person I was trying to be, he has helped me with more than I could’ve asked for. The best part of this whole experience was that I did it in the comfort of my home, which helped me feel safer since I wasn’t in an unknown environment. I highly recommend everyone gives therapy a try. You’ll be surprised by what you’ll learn about life and yourself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It's been really easy to use. The questionnaire was great to get started and my therapist is great. The app is also easy to use. I've been recommending BetterHelp, especially because we don't have a lot of providers in my area taking new patients.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been using BetterHelp for 4 weeks now and it has changed a lot of things for me. Working through a very tough page in my journey and having this at my fingertips is a lifesaver, quite honestly!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very good option if you can't afford a private therapist, whether it's because of money, time, or both. You will get matched within 2 days of signing up at a fraction of the price private therapy typically costs, without trading for quality. Therapists are very professional and will give you the tools you need to progress and heal, plus you get access to webinars that would normally cost around a minimum of $40 each.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My nutritionist recommended I seek therapy for some traumatic events in my life. I saw a therapist when I was 18/19 and I HATED IT.

BetterHelp is so different in all the best ways. I was matched with the literal best therapist! She’s personable, relatable, great memory to myself and my story, funny, has great advice, and always provides multiple options/ways to help. I look forward to our talks and I suppose a lot of people do because her schedule books up quickly. Especially since her hours are the absolute best — nights and weekends! Late-night calls, on a weekend with a therapist, is unheard of, but thankfully not anymore thanks to BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am so glad I did this. I have received some of the best help and advice. I know how hard it is to get started, believe me, this is the right decision. I have received the best care. I now have goals for the near future with someone to help me figure it all out.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend