BetterHelp Reviews - See What Customers Are Saying

My counselor has been excellent. I first started due to a work travel schedule, but that allowed me to keep my counseling going during COVID. I can’t speak to every counselor on BH, but mine is great.

The video chat stinks. It’s buggy, drops out, freezes, and pixelates. I think I have had two sessions in the 3 years or so I’ve been on that didn’t have any issue or require us to hang up and reconnect.

Support is not helpful. I had questions about billing dates (it’s every 4 weeks, not monthly, so it will float around on you, be ready, though this language has been updated). Also, any reports of bad video are, of course, blamed on my internet. I’ve got 3 people on Zoom most of the day at my house with HD and no dropouts, while my kiddo is watching Netflix in 4K. It’s not my connection.

Regardless, like anything, this is a convenient means for remote therapy. If you don’t click with your assigned therapist at first, get a new one. There are good counselors on here. If the format doesn’t work for you, go find an in-person counselor. Everyone’s needs are different.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I had a free month trial to BetterHelp and now I love my therapist so much. This can be seen as a good or bad thing, if you have the extra money to receive therapy on this app I would recommend it 100%. I came into this experience not expecting much but now I look forward to it every week.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp and recommend at least trying it. It helped me through some very tough times and continues to show me new ways to cope with the new life I choose to live about 5 years ago.

I was on drugs for a long time and find that I have a lot of things that I haven’t experienced or sometimes just wanna know if I’m thinking the right things. So if you have any experience with a regular counseling format, you’ll find this way better. You can text anytime you want and ask questions. You can also do your appointments via telephone or on the camera on your phone or computer. My counselor is giving me a lot of ways to cope with life on life’s terms.

It’s not easy and I guess that’s why I stayed high for like 25 years. That’s also no life. They are respectful of your current needs and support you where you are at the time.

Thank you to whoever started BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I came to this app out of desperation. I had no hope and I felt I was running out of time. After the application, I was paired with someone who would save my life and teach me ways to love and trust myself. I’m not perfect and I’m not all the way healed, but in the 3 months I’ve been here I’ve made more progress than I thought I ever could. If you want help, reach out. It’s going to change you. BetterHelp has made me believe in a future. And Mary Beth teaches me ways to get there.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was connected with an outstanding therapist and in a very short period of time. We worked for about five months and during that time I was able to gain many different tools to help control and better manage my anger.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’m always skeptical of things I see in ads on social media, podcasts, or radio, but after hearing about BetterHelp for over a year and hitting my lowest low, I decided I needed something and traditional therapy was not something I could do or afford. I finally checked out BetterHelp and was actually able to receive financial help as well. I was matched with a therapist who has done more for me in 2 sessions than any therapist I had seen before in the past. It also fits my super busy life with 3 super active in extracurricular activities and an infant. I stay on the go constantly. So the ability to do a session anywhere and schedule my own sessions has been a HUGE plus! I even did my last session sitting in the carpool line, lol. I can’t say enough good things about BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I lost my son unexpectedly and my world changed dramatically. I never experienced such pain and grief with loss. I thought I was losing my mind. I am so glad that I took the chance on therapy. My LMHC has been a great help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My daughter recommended this service after trying it herself. From the first session, I felt a connection with my therapist. And now I look forward to my weekly sessions to, as she says, “keep unpacking experiences in my life that I need to acknowledge and address.” I told her from the beginning that I don’t have any urgent issues to address, but I have a lot of mental illness in my family and I want to maintain a healthy mental health lifestyle. She’s been able to direct the sessions casually, but productively, and I’m so grateful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Being able to schedule video call sessions has been a game-changer. I found a doctor I like a lot and having better accessibility is great.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This experience has been way better than finding an in-person therapist on my own. Not only can I choose how I meet with my therapist, but I can also message her and get feedback before my next session. The group webinars have been highly beneficial and I can participate in as many as I want and follow up on my experience with my therapist to dig deeper.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After being a skeptic about therapy for years and experiencing not-so-great therapists in the past, I thought the BetterHelp app would be no different from what I'd already been through. I can gratefully admit I was wrong!

I never expected to be comfortable doing therapy online, especially not in group sessions, but my whole experience with BetterHelp has been mainly good. The sense of relief after joining a group session feels nice. I no longer hesitate to join in and to others experiencing similar concerns, I don't feel as unrelatable as I did before. I use to feel as if no one would ever understand me.

Talking with Dr. Moran during our private sessions is always a fresh breath of relief. She is so easygoing, responsive, realistic, and has great active listening skills. Having a therapist that doesn't make me feel judged or pressured is amazing, and Dr. Moran is the best at this!

I definitely recommend anyone who feels anxious, depressed, confused, lonely, misunderstood, or angry to try BetterHelp – things can only go up from there.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I really like the program. My therapist is awesome – she is exactly what I need in a therapist, she listens to what I need, and she knows her best to help me and the areas I need her to help in. She is very supportive and not judgemental and she offers me any advice or support that I need. I enjoy and look forward to my sessions with her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Since using BetterHelp has been a very different experience for me, but I enjoy my weekly meetings so far. Using BetterHelp has allowed me to have my sessions in a comfortable manner where I don’t feel embarrassed or ashamed for dealing with my issues. My counselor is amazing!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Overall, my experience with BetterHelp is very positive. My therapist is thoughtful, caring, and knowledgeable. She has made many suggestions for me that have been helpful and provided me with a safe place to talk about how I feel.

I am blessed and grateful for this service. I am learning to trust myself more and more and that’s due in part to having a safe place to speak and have my feelings validated, heard, or hear a different perspective from someone who I believe wants what’s best for me.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Great experience, easy to use, high-quality therapy. Very positive experience. I have gone to in-person therapy for several years and was worried that virtual therapy would not be as impactful, but it was great and meaningful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform as it combines a wide selection of therapists and the comfort of using an online service from anywhere in the world. My personal experience using this app has been great.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It's more to this than people thinking you only need help because you are crazy. It doesn't matter what goes on in your life – never be afraid to seek help. I am doing this with BetterHelp because I need a change in my life. I have been talking to someone for a month and I feel better about the things I am working to change. It's a relief for me to know someone cares for my well-being. I recommend BetterHelp just for the first step in your process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Feeling better about myself than I have in years. BetterHelp found the right therapist for me at this moment and because of spending this time with a therapist, I am living, surviving, and thriving.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Cynthia has been such an amazing help to me over the past nearly 3 months! My sessions have been so useful and I've taken her guidance from her sessions and applied it to my days going forward.

She is so lovely and understanding when listening to my issues and she has guided me so well already! I was very nervous starting up but that didn't last long because the sessions are so smooth and Cynthia just has a way with words! She really hears what I'm saying, helps me to answer questions I'm struggling to answer myself and just helps me understand myself so much more every session.

I always feel comfortable, at ease, safe in her presence and feel like I am able to open up and truly be myself flaws and all. Her words and guidance have helped me navigate where I want to be, who I want to be and how to get there.

She has helped me to break down walls and barriers I had in the way of my healing and I really do feel like I'm living every day being present and living to my full potential!

I have seen a massive improvement in myself in such a short amount of time and I still can't believe how much I have achieved. I started off so defeated and with no sense of direction, I had just given up in all honestly. I just didn't see a way out and now I feel more like the real me, yes some days are hard but I can bounce back, stop the negative thoughts and reflect internally much easier now.

I would 110% recommend Cynthia to anyone who needs someone to truly hear what they are saying, listens to their problem, and gets advice.

I honestly can't thank you enough, Cynthia, as cliché as it sounds, you really have helped me to change my life and I feel like now I can achieve so much more because of you and I will always be grateful for that.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never been able to afford therapy until I came across BetterHelp. My therapist is very qualified and responds to my texts, calls, and video chats. I highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found an amazing therapist who is a great listener, compassionate, and professional. I can see the effects of my positive thinking and am able to deal with negative people, feelings, and situations completely differently. The results are so beautiful. I feel more at peace and overall healthier mentally and emotionally in just a month's time.

This was the first time trying BetterHelp and I was very skeptical at first but this was the best decision I have made in a long time. I have already told family and friends how well this service has been working out for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found a great therapist who listens and supports me, and had been doing so for over a year. Also. They gave me a cheaper rate when I requested it. Strongly recommended.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was impressed with how personalized the process was to match me with a therapist. My therapist checked all my boxes. It was simple to use the site, and a great secure way to conveniently message my therapist, sign up for therapy sessions, etc. I personally liked the 30-minute sessions. I'm a full-time working mom of 2 small children, I just don't have the time to drive somewhere, sit in a waiting room, and talk to someone for an hour. Sessions were focused and I always felt better afterward.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has offered me many options from finding a therapist to how to communicate with them. I am really grateful to have been matched with someone I can trust and feel safe to help me through my challenges as well as celebrate my triumphs. During my hectic life, it is so nice to have the convenience to be able to communicate with my therapist via text at any time during the day. So even though the day may pass me by, there is always time I have for myself to reach out for help. With BetterHelp, I feel like I matter and I feel heard. In turn, I am encouraged to keep on going through this Journey to a Better Self.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Having someone to talk to can be very therapeutic, even if you don't immediately realize any benefits from it. I've been doing a lot better just a few months after starting therapy.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It was very easy to say how I was feeling because I was given multiple choices that helped me think about what I was going through.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Juanita is a great therapist. I've had a few before her on a different platform and they didn't work out but Juanita is caring and offers sound advice. I feel so much better after our sessions. She gives me things to think about and work on. I also love the journal feature. When I write daily the things I'm experiencing Juanita responds with advice and worksheets to help get me back on track. I'm very happy with BetterHelp and my therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend