BetterHelp Reviews - See What Customers Are Saying

BetterHelp is very convenient. I love having therapy accessible any time of the day whether it be texting with my therapist or reading articles and joining webinars.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had 4 or 5 different therapists in the past 2 years and none have stuck. It wasn’t until the use of this platform and the ease of scheduling that I’ve been able to get the care that I’ve needed.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Meds only. According to my therapist who NEVER talked to me, or met with me, meds were the answer. I hope to NEVER work with a therapist like her. I hope to work with some that’s trying a holistic approach first and then meds.

Bottom Line: No, I would not recommend this to a friend

I am pleasantly surprised by online counseling! It has been a God-send in saving time traveling and away from work. In addition, it was very simple to start and my counselor has been so compassionate and helpful. I am ever so grateful for BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp on Meidas Touch a podcast I listen to. Their pushing your company couldn’t have come at a better time for me. I had been waiting for a therapist since March of this year and in my local area there were none available. I took the leap of faith and gave it a try. I’m so glad I did! Thank goodness you are there.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

What a wonderful way to better yourself. You may think virtual therapy is a sham, but I have nothing but good things to say about my therapist and BetterHelp. This kind of service makes you accountable for your well-being, makes you put in the work, and also fits into your schedule seamlessly. I never regret my sessions with my therapist and always end them with peace and a plan of action. I highly recommend BetterHelp to get on track, feel energy and happiness, and have it all work within the busy schedule of life. I also had to try on a few therapists to find the best fit. BetterHelp makes it so easy to do so, without hurting anyone's feelings, with only your best interests and health at heart.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Very satisfied with the service. Excellent counselor and very convenient. I also appreciate the educational webinars. The webinars cover a wide range of topics.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp proved to be a very professional platform paying extra careful attention to customer's needs and providing a very efficient customized service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was so easy to sign up and the questions asked of you honestly will get you to the best therapist for you. In minutes I had a person assinghed to me and started journaling. So many great group sessions on a wide variety of issues. They are included in your monthly fee! How great is that?

Go for it! No regrets.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I experienced a work-stress crisis where I needed quick mental health assistance. BetterHelp proved to be a great option for me. I was able to quickly be matched with a therapist and had an initial session within a few days. I liked the questions they asked in preparing a match for me. The questions were thoughtful and made me feel my answers would help match me with an appropriate therapist/counselor.

My counselor has been really helpful in guiding me and helping me get perspective on a few challenges I have. I enjoy being able to connect with her via video on my phone from the comfort of my home. I still feel a personal connection with her although we’re not in-person and in some ways, I feel more comfortable in opening up because I’m at home and in a comfy place for myself.

I’m really happy overall. For me, the price is good for short-term counseling and although I’d love to stick with my BetterHelp counselor moving forward, I’ll probably need to stop in a few months but I’d definitely be open to return for a month’s subscription if I have a sudden need for help again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Without expectations, if you just want to experiment and open yourself to an online space with prepared people who listen to you and give you tools so that you can advance in your personal healing. It has served me well, I have been trying it for 1 month and it has been a key space for me to feel better. I have taken the support groups on basic topics, it has several useful online tools.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was a perfect solution to me, as I live out in the country with therapists not readily available to me. They are careful to match you up with the right therapist for your personality and beliefs, and I really appreciate that. My therapist was so helpful from the get-go, and I've seen significant improvement in only 2 months of weekly sessions. It is affordable as well as convenient. I would recommend BetterHelp to anyone that needs help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

She is wonderful and attentive. Extremely helpful and easy to talk to. Listens well and has good ideas on how to deal with my issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Work-life balance was getting the better of me. I received a pamphlet from my employer and took advantage of the phone number provided. I have no regrets that I decided to use BetterHelp’s services.

Every individual I have spoken with has been outstanding. From the individual that answered my initial phone call to the therapist I was referred to, I actually felt HELPED. The only “effort” it took was deciding to pick up the phone and make the first call.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a good way to get counsel for life issues in a prompt manner. The counseling session gave me insights and tools to help me navigate what I am going through.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I did not expect BetterHelp to be as affordable as it is. In comparison to what I could get through my insurance, the value and money spent is about equal, but with BetterHelp I felt like I had more options. I have really enjoyed my time with my therapist and felt like the search to find one was easy and painless. BetterHelp is really accessible and I've recommended it to friends now and will continue to use it. It's certainly worth checking into if you're looking for counseling/therapy options. Very easy to use.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I couldn’t find a therapist who matched my schedule and that I liked on my own. So I canceled my subscription. They emailed me to see why I canceled and I told them, in return they gave me a free week and matched me with someone great who shares my availability! It was very nice of them to reach out and help me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After completing the sign-up process, I was paired with my therapist very quickly. The help and advice she offered will be something that I remember for a long time. Yes, the therapy is excellent.

It was unfortunate that my first impression with BetterHelp was during a major outage where neither the app nor the website would work for both therapists and clients alike. That anomaly aside, BetterHelp has been very easy to use.

The service has a journal-type function where you can record your thoughts privately, or share them with your therapist (you can message them outside of scheduled sessions). I like that the journal offers you prompts and allows me to record my thoughts and feelings very easily and refer to them later if needed.

It sucks that customer service is only available during certain hours which, in my time zone, is 5pm-1am (BST). I’m kind of peeved that my subscription renewed earlier than expected - so you should double-check that.

But yeah, BetterHelp has genuinely helped me. This is my first experience with therapy and I was super nervous but it was worth it. Poor customer service aside.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The website is quite user-friendly and intuitive. I can easily navigate to the desired places. Privacy about everything is always specified and they do give top priority to it thereby addressing any concerns.

The support staff is always ready to help with any concerns followed by a well-reviewed doctor database.

My experience with therapy here has always been and continues to be great.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp while listening to a podcast one night. It sounded perfect for my situation during the pandemic.

The process was simple getting information about costs and finding a therapist. The sessions are through my phone so can take place wherever I am, which is very convenient!

I plan to encourage friends who might benefit to consider BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It really is what its name says — better help. You don't have the stress and anxiety. You can have the service be what you need. 10 out of 10.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It’s an extremely helpful and quick and affordable therapy organization and the app is very user-friendly. The best if not one of the best therapy places to look to.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We people are taking more and more steps to take care of ourselves in many ways. Gratefully, more and more of us are trying professional mental health therapy.

I highly recommend the BetterHelp experience. It very quickly and easily provided personal care experience that linked me with a Psychologist within 1–2 days. And the privacy of audio/video sessions made the experience both, private, and convenient.

The fear associated with the process was progressively removed as I took the active steps to prioritize myself in the arena of taking care of myself.

You owe yourself The peace provided by a caring and professional doctor, facilitated through BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is an amazing resource for anyone seeking help for mental or spiritual health help. It is a service where you can find a therapist for your needs, and can even find spiritually-based help too. It has helped me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I thoroughly enjoyed using BetterHelp. I feel they matched me well with my therapist. I enjoyed the convenience of being able to talk with my therapist from the comfort of my own home and not have to rush out the door to an office visit (or use gas since it’s so expensive these days)! The app was easy to navigate and customer service was prompt and helpful. Overall it’s been a great experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has provided me with a therapist who actually cares about your problems and helps you work through them. I have seen multiple other therapists/mental health professionals, but the experience and help I have received at BetterHelp goes unmatched.

Instead of hitting a wall and getting nowhere, the therapists I have interacted with on there meet me where I'm at, are genuine, authentic, and so real with you.

It is so convenient to have access to therapy at the touch of your fingertips. You have control over when you see your therapist, rescheduling, and video or phone call appointments. You can also send messages to your therapist, that they'll respond to when they are in the office next.

While therapy can be expensive, there is a free trial you can try with BetterHelp, referring a friend can help you land a free session, and I recommend seeing if (if applicable) your insurance covers it. The insurance at my work has made BetterHelp accessible for me, and I am so glad it did. BetterHelp is a game-changer.

You can search and look for a therapist you believe would be right for you. If for some reason you have a hard time connecting with them, it is easy to switch therapists.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have loved using BetterHelp! It's really nice to be able to message my therapist at any time with whatever is on my mind. The appointments being through video on the app is highly convenient. If you have a busy life and are always on the move, it's really great to be able to meet your therapist wherever you happen to be. Or if it's hard to get yourself out of the house for an in-person appointment, this app could be really helpful.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend