BetterHelp Reviews - See What Customers Are Saying

BetterHelp has given me the space my mind has needed to feel relief again. My burdens have been taken from my shoulders one at a time. The people here are flexible with your schedule, diligent in searching for the right therapist for you, and caring in every aspect.

I love using BetterHelp because I can reach out to my therapist 24/7 and expect a timely response. I can plan my meeting with them weekly, and there’s even an option for a group session if I am interested. I can do it from the comfort of my own home as well, and they help me make goals to improve my life permanently.

I never would have thought I could feel so motivated to become better again. My hopes have never been higher. Thank you, BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I reluctantly decided to try therapy and I'm so thankful that I chose this outlet for my therapy. My therapist has been extremely supportive and is there every time I need anything. The cost is definitely affordable and worth it for all the help available to me. She helps me stay positive and I'm so thankful for the BetterHelp platform.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist was great, the customer service isn’t. There is no customer service phone number. All communication is done through email. This to me is shallow and cold. Like most companies and institutions these days, the customer service is poor.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

My therapist through BetterHelp has given me hope and happiness while I was in a dark place. It’s absolutely the best option for gaining your mindset back to move forward.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I selected BetterHelp at a very important time during my journey to heal and reconnect with my children after a 22-year-old critical fail.

From the wide variety of options to connect with my therapist to the large set of resources and the undeniable skill of my therapist, this service came at exactly the right time in my life.

I would recommend this service and my therapist to any and all that I know who are serious about healing.

If on the fence, please know that after 22 years of speaking to “professionals” this is the first time I have encountered a real service that is there to help me heal.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My situation might seem trivial to some people, but it had my stomach tied in knots and was making it hard to concentrate at work. Can online therapy help when the therapist is across the country in a different time zone? Yes, it can! It could not be more confidential. There is no scrambling to get to an office on time, no concerns about coffee or seating, no waiting room. I spoke with my therapist by phone, over my computer. She understood my situation and offered perspective and her skills in family dynamics. She helped me see it from a new perspective, offered some coaching to help me manage it better, and I feel better now.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Video sessions saved time and gas as I did not have to travel. Unlimited messaging was helpful when I had something come up between sessions. I’m quite pleased with the platform and would use it again if I were to need therapy in the future.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was a seamless process. I felt the need to seek help for a specific issue and BetterHelp matched me with an amazing therapist. All of the technology pieces were super easy to navigate too!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I'm 32 years old and have been in and out of therapy since I was 7. I come from a small town with old-fashioned views and sometimes a lack of knowledge and understanding of alternative lifestyles.

With BetterHelp I have access to fresh and open-minded therapists that do not judge and are knowledgeable about current events. They are positive about different lifestyles. LGBTQ+, Polyamory, and everything in between.

I've been using BetterHelp for 6 months now and I've made more progress than with any other form of therapy. This service is a necessity to me and I believe everyone should at least try it if you're thinking about it.

The group therapy is incredible and you can have so many sessions in between individual therapy if you need them.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I had never seriously considered therapy before — time finding just the right person, the time involved, the cost — but since BetterHelp makes it so easy to start, I gave it a try. I’ve only had 2 one-on-one sessions so far, but it’s already had a huge impact on me. BetterHelp matched me with someone based on my needs and requests, and I couldn’t be happier with my therapist. Emotional healing is very difficult to do alone, and to bounce my thoughts and feelings off a professional has proved to be rewarding and extremely effective.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been very grateful to BetterHelp for providing a convenient way to connect therapists with patients. I have had a difficult time finding a therapist locally whom I can connect with. Driving to an office only to be seen by someone who isn't a good fit is very disheartening. BetterHelp brought Lindy and me together and I have never felt more understood. Thank you BetterHelp for what you do.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been my first experience with therapy and it’s been super easy to use and navigate to find a therapist that works for me. I’m able to switch between plans with ease as my needs change. Anytime I need to contact BetterHelp with any questions they always respond quickly and find a solution. It’s affordable and offers so much help, I can’t imagine myself without therapy now. Being able to reach out to your therapist by messenger between sessions is a game-changer as well!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am so happy I have tried this app. I now feel like I have so many resources at my fingertips to help me on any topic I might be struggling with. This is a great way to learn through group therapy sessions as well as find a supporting therapist and have the opportunity to have conversations the way you are most comfortable with!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've tried so many types of therapy for my anxiety and honestly, this is hands down my favorite.

The journal entries are wonderful. The ability to text with your therapist when you're having a bad day is amazing.

Thanks BetterHelp and Miss Talia for your services.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a wonderful platform for therapy. They do in-depth questionnaires and surveys to match you with your therapist. One of the things that had put me off of therapy is that it was so hard to find a match with someone that I was comfortable with.

But BetterHelp connected me with someone that I look forward to talking to. It's a safe place for me to go every week and I can discuss whatever I want. We work through all kinds of things and there is no structure.

BetterHelp lets you sort of design your own therapy by asking questions about what YOU want YOUR therapy experience to be like.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My therapist was excellent! It was extremely helpful to have a unbiased person to discuss my issues. It is very easy, affordable, and there are many ways to interact with your therapist.

Don't put it off! Speak to them today!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Life is never easy. Everyone has something weighing on them. Having someone I can be brutally honest with and not feel judged is so comforting. I tried therapy with local places and felt like I was a dollar sign. No matter how big or small your problems seem, having an outside perspective from someone who wants to help is priceless.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was recommended this service by my employer when I was going through some personal issues. At first, I was nervous to seek therapy but I am so glad that I did! My therapist is just amazing and very empathetic to my issues. She never judges me and always checks on me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Overall positive impression that I could speak up freely.

And I did not expect for a big difference but rather just speak up and gradually develop a better form from here. Let’s see after 4 sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They are great! They were very helpful in getting me the help that I was seeking on all levels. I mean, they helped me with the discounts that were available and the therapist I needed and the customer service was fantastic as they would email me to check in on me too! I would recommend them to everyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had depression and anxiety for twenty years. My therapist with BetterHelp has been the first therapist to actually help me cope with my mental health issues. He has given me the tools and skills to help me through the harder times. He listens to me and provides advice. He poses questions that really make me think. It’s been almost a year, and he has helped immensely.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I had not heard much other than the ads, didn’t know anyone that used it. But my experience so far has been very good and very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Awesome therapist, easy-to-use platform, and very responsive. I’ll never move away from it. I can’t say enough about my therapist or the service overall I’m very very happy that I’ve found them.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m a busy person, was able to do therapy on my own time, do all of my therapy remotely, and schedule appointments with a licensed sympathetic, caring, and insightful therapist. I couldn’t ask for a better experience!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent app. From first matching you with a suitable therapist, then being able to text between sessions is excellent. I've been using BetterHelp for 6 months and I'm a better person for it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I choose to only use text but you can have live sessions. The texting just fits with my schedule, as I can do it when I have time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have used BetterHelp for two years now, with three different therapists. They've all been professional and punctual, and it is comforting to be able to look up their credentials at any time, and switch if it isn't working with no penalties.

In terms of overhead, BetterHelp has been flexible and understanding in terms of pay to a point, the help service is prompt. Do keep in mind that you have to pay for a block of sessions up front, which can be frustrating if you need to change therapists to find a good fit. You also will not get a refund if you have to leave therapy early, your payment is final.

There are also limits to the sort of care BetterHelp can provide, you will not be able to get a diagnosis, medication, or emergency help from this service. BetterHelp does a good job of facilitating talk therapy, but that's it. Like with any therapy, there will be therapists who pad out their resume or treat you as a meal ticket, but be patient, there's no penalty for switching if you don't connect with someone.

Also, to BetterHelp, pay your therapists more.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend