BetterHelp Reviews - See What Customers Are Saying

I have been fortunate to have had a great experience thus far. Angela, my personal therapist, is excellent and is helping me weekly to work towards future goals on my journey to mental well-being and the journal aspects of the platform give me a chance to write out my thoughts when I am not so able to verbalize them. Great tools.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had such a positive experience working with Patricia the last few months and have felt myself progress in such a huge way.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I like the option to do phone, text, or zoom therapy. I really feel they find someone that fits into what you need in your therapy journey. The therapist I am paired with is literally brilliant.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was in crisis. I was depressed and anxious. I was able to set up an appointment and receive therapy in my own home. I am still coping with depression and anxiety, but the therapist was a lifeline for me while I was seeking psychiatric care.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has paired me with the best therapist I've ever had! He is so very helpful and has been willing to do Video and LiveChat sessions with me to fit my schedule. If only I had started with BetterHelp sooner!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This experience has benefited me in so many ways I didn't even know were present before. BetterHelp came in clutch for me in a very dark time, and it has given me a safe place in my own hands that I can do what I deem fit with, but also I need to be aware of my decisions and the impact they have. Learning to love myself, life, and the world around us.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I hate going out. I always said it was because I hated people, but really, it is more of people are overwhelming. Having the option of online therapy has helped me tremendously. Yes, I still hate going out, but now I recognize what triggers my anxiety and have the necessary tools to manage it. I am able to say no to things without guilt, and am finally making myself a priority.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a little pricey just because you have to pay monthly in advance. I have a varying income week to week so it's a bit tricky for me. However, now I'm on it I can't imagine interacting with a therapist any other way. As long as you keep in mind that your therapist is a human being, who can't be at your beck and call, then the chat function is excellent. You can send your therapist files in any format (eg. photos, voice notes) and you can choose for your journal entries to be sent straight to them as well.

I recommend it if, like me, you always have things you want to talk about during the week but forget by the time your session comes around. You can just send thoughts over as they come to you. And your therapist can either reply when they are able, or you have it there to discuss in your session.

You only start paying once a therapist is assigned to you and if your therapist goes on holiday, you can just request a payment pause because you won't have a one-to-one session, however, you still have access to everything else.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Before BetterHelp, I thought therapy was unaffordable and not easy to get because of health insurance issues and where I lived. This service has completely changed my life. It allows me to access therapy in the comfort of wherever I am, and the therapists I've tried have been wonderful. The customer service is also very kind-hearted. This is an easy way to give therapy a try and I've recommended it to many friends.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp matched me with the perfect counselor to meet my needs — mentally, spiritually, and emotionally.

The app enables me to get counseling at my convenience, and I don’t have to drive to an office.

The chat feature is great for asking quick questions to get help with specific situations as they come up. This has been invaluable to me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp matched me with a therapist in one day. That same week I had my first session. My experience has been good. My therapist is respectful, patient, and a good listener. Therapy through BetterHelp is convenient, I can choose to have my session by video, phone, or chat.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've had experience with counseling before but not really therapy so I wasn't sure what to expect. The first therapist I was set up with asked some basic questions and we determined that his area of expertise didn't fall in line with what I needed. I took a short survey and afterwards, they gave me a list of therapists that specialize in the areas that you are looking for. That's when I was set up with Krista Zabour and she has been amazing. I had been going through a very dark period in my life and I can honestly say that I couldn't have made it without her help and guidance. She has been attentive, courteous, and engaging. She replies to messages in a timely manner, sends links to articles/podcast, and worksheets that have been very helpful. I would recommend this service to a family member or a close friend.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Has helped me understand my situation more clearly and deconstruct the traumatic events that happened and why. I've been able to identify the abuse I've received over the years and the reason's why I accepted it. I'm still going through a hard time but I'm starting to see a new way of living without this abuser in my life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve been battling mental health problems since I was a young kid and I’m amazed at how far technology has come! Everything is so simple and easy! I am also the Black Mental Coach and I will recommend all my patients here because it has helped me tremendously! I salute everybody that works here and I want a job with you guys as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was one of those people who knew they were interested in starting therapy, but was too scared to actually do it. That's where BetterHelp truly shines. BetterHelp is a no-shame, guilt-free, and encouraging service that offers professional therapy service online via licensed therapists contracted through them. While it is a rather expensive service, even with a plethora of discount codes and coupons given out like hot cakes, it does what it says on the box.

My only real gripe comes from their payment scheme. You are forced to pay for weeks rather than service received. If you're not scheduling video calls or messaging your therapist, you will still be billed. For how expensive it is, I do feel that this is a pretty serious pitfall, though I absolutely understand and support properly accommodating their therapists and their time.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I would recommend BetterHelp to anyone who is either struggling with mental health, or just looking for a new perspective in general! I got matched with a therapist in about a week and she ended up being everything I could have ever hoped for. I saw her for about 3 months, and in that time, have had my life completely changed. I now have so many tools to work with that I never would have had before. Despite my depression, my outlook on life now seems very hopeful!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist was trying to diagnose me, which wasn't his job and he was a bit condescending. That was Dr. Elliot Sanchez. He thought I was faking my Autism. So I switched to Talia Scott. Talia is better but she's canceled two weekly sessions on me already and I'm not getting what I paid for. My last session was supposed to be tonight and that was canceled. So I'm paying for a service that I'm not getting. Very disappointed.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I’ve opened up to 2 therapists now and I feel as if my concerns and anxiety issues are kicked to the curb. I would like to work through things but when the therapists don’t have time or lack basic communication, it’s very hard to move forward.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This platform works well. I had some initial concerns about doing this kind of therapeutic work remotely but no more. My therapist gave me history “sheets” to fill out so a lot of logistics were already available to him at the first session.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is absolutely amazing! The questionnaire was so easy to fill out and very specific to my needs. I was matched very quickly to my therapist and the options available on ways of communication are astounding! My therapist is extremely incredible. I could write a novel about how amazing Donna Birney is, but I swear that it still wouldn't do her any justice. I just can't adequately describe how truly amazing she is. She is so real, so serious and blunt, but caring and considerate. She really has a way of putting things in a way that I understand.

It is possibly the best experience in my life and I wish I could have met her years ago when I first thought about doing therapy. But I put it off for so long thinking I could just handle things, I'm strong, I've got a family to help me, I've got this! I was right, to some degree, but I didn't get it healthily. I was only strong for so long until I burned out and started losing joy in life and taking it out in unhealthy ways. Me putting it off really hindered growth. I gave advice often to people telling them that asking for help doesn't make you weak, meanwhile, I was suffering for over a decade and never asked for help!

I am just SO happy that when I finally said screw it, let's give this a shot and see how well it works, I got matched to Donna! She gets me. She understands. She relates! She encourages me to seek out joy and enjoy my life. To have fun! To take the time every day to actually care about myself, even if it's just for an hour and do something I enjoy doing! I don't think I've ever felt so at ease ever in my life. And just in 3 weeks, my anxiety and stress levels went from a traditional average of 8-10/10 down to a 5-ish. A weak 5 at that.

I didn't know therapy would help THIS much! God, how I wish I had started sooner! But I might not have met her if I did! Thank you Donna! And thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience has been great. It is a very accessible platform where you can get therapy on your own terms. It provides a lot of resources and help. I have personally found it very helpful for myself. They have some great therapists on the network.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have a therapist and let me just say he absolutely cares 100 percent. If you're looking for help I highly recommend BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Overall, it has been a godsend. My therapist has been timely, supportive, and understanding. I would not be as far along without their support. It's also very convenient with video calls as well as voice calls, which works for me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I get free therapy (not BetterHelp) through my employer but it has to be in person. They are part of a large network of providers and do a great job trying to find a local therapist for workers. I tried 12 on their list, I got 1 callback. The lady I did get to respond then often failed to show to our "online" appointments (in-person became online-only during Covid). This was a giant failure. I CHOOSE to pay for BetterHelp out of pocket because the experience is better.

I tried Talkspace (again, not BetterHelp) and it was fine. The 3 or 4 therapists I tried on there were generally unprofessional. One could not remember my name, started talking to me about symptoms I didn't have that turned out to be another client, all of this while he brewed coffee off camera. BetterHelp doesn't allow this.

I got a good therapist right off the bat, a match for what I needed. The worksheets, workbooks all good. I got homework, I got redirection and some hard talk when needed. It was not a fully passive therapist. There is some truth to "you get out what you put in," and no therapist will be able to help a person that isn't ready. But here, when I was ready I got help. Every single other option out there was a failure and BetterHelp was not.

P.S. The group therapy, they offer 1 session a week on top of anything you're dealing with 1-on-1. I think they're underutilized. The therapists should probably be assigning them. I found that most people show up 1 week, blow their misery wad on the group, and never come back. This is helpful sometimes, but it's probably not the purpose. For the ones that do show up multiple times I found that it was people that seemed to like the attention, it was like they were there to "hold court" instead of be part of a group dynamic. I'm not sure how to fix this. If memberships were slightly more mandatory vs. show as you like, I think the therapists leading the groups could accomplish more. Right now these are the big weakness.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a good service but it should find discounts for students at least. They need to reduce their prices as it is a good service but can be very pricey.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

When I joined BetterHelp I was in an extremely tough place. I had tried counseling before but the whole process of going to the office and sitting down with someone was exhausting to me so this seemed like it would be a better fit for me. I got connected to my counselor and had my first session within two days. I could instantly tell that my counselor was a great fit for me and I’ve been working with her for well over two years now. She has helped me with everything from childhood trauma, marriage issues, prenatal incarceration, pregnancy and childbirth, depression ans anxiety, legal issues, you name it! I don’t know where I would be without my counselor and BetterHelp!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My overall experience with BetterHelp has been excellent. At first, I wasn’t sure about seeing a therapist online, but this experience has been the best. I have had a therapist in the past, but this is the best so far. You get to be in the comfort of your own home or wherever and be able to get what you need when you need it. I did my research, and BetterHelp is the most affordable for my income.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend