BetterHelp Reviews - See What Customers Are Saying

BetterHelp connected me to a helpful, solution-oriented therapist. I’m grateful for this service. The therapy I’m receiving through video calls has been effective. I like the fact that I can be comfy in my home while accessing therapy. Thanks!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am glad I overcame the hesitation and took the first step toward better mental health by joining BetterHelp. I was skeptical that I would find a therapist who could speak my mother tongue but I successfully found one and Dr. Dhruti Shah is amazing at it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was so easy. I took a survey that matched me to a therapist that met my needs. I talked to my therapist on video call wherever I was — school parking lot, park, in my classroom after school. I could pick the times that were available. BetterHelp also gave me a discount based on my financial need. Thank you so much BetterHelp!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It just works so well, anything that may seem like an issue is just sorted, clear communication, an easy-to-use interface. I literally have a family member now using BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This company is convenient, knowledgeable, and accessible everywhere. I am so happy my best friend recommended it to me! It fits right into my busy schedule so that I can still get the help that I need!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The best thing I have ever done in getting help for myself. This company has my vote. I love that my therapist is a woman of her word. I feel like I can open up to her as if we have known each other for years. This service is very well needed in helping you cope with your issue at hand.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist is professional, kind, caring, and available. The service is easy to use and reasonably priced. I am thankful for this service.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a serious platform dedicated to your therapy journey and providing tools for success. The original therapist I was assigned did not seem to be a good fit and selecting another was easy. My new therapist is amazing, always asking me what I want to get out of each session. I appreciate the handouts and other resources my therapist shares with me to help me recognize and redirect some of my negative thoughts in between sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It began as a means to get help, and now, darn it! I only notice the need when it is too late. What I was met with was a low threshold and flexible system.

What therapy should be, no more hunting for a therapist. No more weeks-long waiting lists for an intake, just to find there is no click. They find a match for you, the therapy looks like what you want it to look like. Then if it doesn't click? Then they'll arrange another match in 24 hours. If you are on the fence, this is the place to be.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm so happy I have found BetterHelp! Great service, great options. So accommodating. They make it so easy to use! My therapist is fantastic and they did a great job matching me with her. I do recommend it without any hesitation!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Love being able to do therapy from home and get the support I need. Always feel better after a session — like I’ve been heard and cared for. I’m so appreciative of the text feature so you can reach your therapist anytime through the week and be able to get support between sessions, too. 10/10 recommend. They even offer financial aid discounts if you qualify.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was having trouble with boundary issues with an aging mother-in-law. I am learning boundaries that are fair and respectful to all parties involved.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've had 5 sessions so far with my therapist after years of avoiding therapy. She listens to my problems and concerns and gives advice without being preachy. I'm glad I have someone like her to talk to.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was my first time ever seeking help from a therapist. I was very nervous, but BetteHelp made it incredibly easy with online, affordable access, and they easily matched me with a wonderful therapist. From the first session, I felt understood and validated. Therapy has given me so many tools to deal with my struggles and an incredible relationship with my therapist. I highly recommend BetterHelp!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Great platform and resources for people who want to improve themselves but do not have the amount of disposable income or time for regular therapy. It’s so helpful for me as someone who is going through lots of life transitions to have someone professional available on BetterHelp to talk to and to work through difficulties.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had more trouble committing to opening up than I did the cost. It’s been well worth every penny if you’re willing to be honest with yourself and another person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It took some convincing, but it's really helped me grow as a person, and overcome a lot of the trauma I suffered growing up at the hands of (at times) very neglectful and abusive parents.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Has been affordable and very helpful. My therapist Jennifer has been very helpful throughout my life journey, she is always helpful, very attentive, and a great listener.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'd tried other online therapy platforms in the past and benefited from the texting ability, but was unable to schedule live sessions. My experience with BetterHelp with text messaging plus weekly sessions has allowed me to make tremendous progress in only 6 months.

I was matched with a therapist who utilizes the therapeutic approaches I have felt most helpful (trauma-informed, solution-focused, existentialist, DBT), but had experience working with people with addiction issues, was LGBT-friendly, and truly partnered with me by providing a safe space for me to not only dig into the trauma that has complicated my adult relationships, but to explore the values and strengths which have contributed to my resilience.

Being a writer, this platform has been a safe space to speak freely with a trusted therapist. Life happens between therapy sessions and getting real-time feedback helps to defuse problem situations before they blow up into something which needs to be processed at length.

My therapist was able to offer me a standing Monday 7 pm appt. which is perfect with my work schedule.

Working in the field as a counselor, myself, I am grateful to Better Help for helping me to become a better counselor. Healed people heal people.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have really enjoyed being a client on BetterHelp since the beginning of 2020. It has been extremely helpful to participate in consistent psychotherapy for the entirety of the COVID-19 pandemic. I have moved around the country, and it has been easy to connect with a new therapist in each new place.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

You don’t even have to leave your house or vehicle to talk to your own therapist that BetterHelp matches with you. If you don’t like them they give you a new one until you have one that fits you. They give you the tools to help you work thru your problems.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an incredible blessing to me! I heard about their online counseling program on a radio station I listen to. My therapist has been so helpful and timely regarding the thought-provoking questions he has asked me and he truly listens to me and is honest with me. I couldn’t have asked for a better counseling situation.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me a lot. I recommend it to anyone. Don't double-think about the kind of therapy you'd like. It will help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Miranda Metcalf is the best. She is kind and thoughtful. She helped me through some rough times. She’s always there when you need her.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is not only affordable, but it actually takes your needs and listens to them. They ask you to take a survey, and match you up with a therapist they think will work for you. They have a different therapist for everyone. Religious, sexuality, non-religious, trauma, etc.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far, my experience with BetterHelp has been great. It's cheap and it's useful. You can journal whenever you want and if you can't think of anything to write about they have prompts you can look through for inspiration. You can join multiple types of group sessions whenever you want and set up a session with a personal therapist yourself with the times that are available.

There are a couple of things that I think could be improved. One is the video quality. It isn't great and sometimes it's hard to hear if my therapist's camera is off.

I also think it would be a lot more budget-friendly if the payment method was weekly or at least bi-weekly. Some people can afford to pay $50 in one sitting for one session, but paying $200 for 4 sessions in one sitting is a sacrifice. I ended up getting a credit card for this reason. I appreciate that it's much cheaper than office sessions, which are typically $200 for one session. I just think it would be much less of an issue if you can pay for one session, decide you don't want to use BetterHelp, and all you've spent is $40 so it doesn't feel like you wasted $200 on something you don't want to use anymore.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've tried in-person therapy and hated it. I put my mental health on the back of the shelf for years and let myself sink into a place I didn't think I could get out of. I love that I can talk to y therapist every day, share journal entries about anything and everything, and the groupinars are helpful in so many ways.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend