BetterHelp Reviews - See What Customers Are Saying

Thank you for financial discount. Searching for "Christian white therapist" — nope. Searching for "female reputation. what do you think about our blacks" — nope. Searching for "Hispanic LGBT" — nope.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp is very easy to use and adapts to your needs. It makes it safe for the therapist and the patient to not feel that they are exposing their personal details to a stranger when this could potentially be a dangerous situation for some people. The notifications and reminders are helpful, the individual therapy is great, and the group sessions are also very helpful. I was skeptical about online therapy, but I am definitely a supporter now.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It was wonderful and I'm so happy I tried it out! Because of all the amazing work of my therapist and all the tools given to me by BetterHelp I am on medication that makes everyday life normal for me and no more PTSD nightmares! I recommend the service to any who needs help and can afford it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

If you are struggling, no matter how big or how small, reach out to someone. Even tiny small things can fester into huge big things before you realize it. Angela has been a Godsend. She has helped me with so many resources and tools as well as listened, helped me with advice, and how to control my thoughts better in just a really short time. Seriously, don’t struggle with it alone. They are here to help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They’re very good and clear on how to use the service and the app, and the therapist is suited for what I needed when I explained what I wanted out of therapy. I feel they paired me with the exact right person I needed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been empathetic and addressed my needs, giving me consideration for what I need. I wish the live sessions could be more frequent tbh. But other than that, I’m satisfied.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was very hesitant to get help in the first place and BetterHelp didn't seem like something I would be interested in. But I decided to give it a go and thank goodness I did! So far, after only 3 sessions, I'm doing so much better. I got matched with a great therapist, who is super professional and has a lot of experience. I'm so deeply grateful to BetterHelp and my therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I won’t lie, I was hesitant at first. I really longed for in-person therapy after being stuck with video and phone therapy due to Covid. I needed a more personal touch. But after my first session and the first few weeks, I realized that didn’t matter as much as I thought. What I really needed was a therapist with no agenda whose focus was helping me reach my goals. Not a therapist who was bound by insurance, HMOs, and policies. I quickly felt connected with my therapist and knew it would be a good fit. I could tell she listens, cares, and validated my trauma.

I would highly recommend BH. Give it a try. No long-term obligation. I have been very satisfied with my experience.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was incredibly helpful and easy. They streamlined the process of finding a therapist in a quick and efficient manner. In the past, I had shopped around for a therapist that I connected with only to feel unsatisfied by the options in my area or network coverage. Local MN providers were scheduling up to 5 months out, which is difficult and discouraging to hear when you need immediate support.

All within 72 hours, BetterHelp found me a therapist that I immediately clicked with, set me up with an appointment, and provided flexibility in payment options. Immediate relief.

Customer service representatives have been accommodating and timely in managing my account with travel dates of myself and my therapist. I have recommended BetterHelp to family members as this platform provided safe, easy, and incredibly accessible mental health care.

I appreciate the different mediums of support this platform has; video chat makes it convenient for scheduling, the messaging feature provides direct communication, and the features of the app help to reinforce the work my therapist and I are doing.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am so happy I took the leap of faith and signed up! I met an awesome therapist and will continue to use her! This platform is convenient for people who don’t want to go into an office space. You can talk to your therapist from the comfort of your own home. That’s a plus!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has given me the tools for me to meet with a therapist who best meets my needs. They were able to match me with a therapist in a timely manner and I have the resources at my disposition to reach her whenever needed. I do enjoy the journaling and helps me bring feedback to my next session. Thank you BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never seen a therapist but after many life changes, I thought it would be helpful to talk to a professional as I was feeling overwhelmed. Leaning on family and friends is helpful, but talking to a professional can really put things in perspective. It is very easy to log in for video sessions, send a chat, or call if needed. This platform is absolutely a blessing!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I tend to be very obsessive, especially when it comes to holding onto things that are no longer there. BetterHelp has helped me move on slowly but very effectively, therapists help understand the situation, go to your past and talk about the future, it all connects to your current situation and what you're going through. They will do their best to help you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Being a working mom, I don't have a lot of time to spare, and being able to do therapy from home or wherever I am has been amazing. I love the different ways I can interact with my therapist. The interface is user-friendly and I can use it to easily work therapy into my schedule.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is the most affordable and convenient therapy I’ve ever had! It’s practical to speak from home and to have options to find the best therapist for you!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Michael Cody, my counselor through BetterHelp, has exposed me to positive resources I never could have imagined. The company itself follows up if you have left any communication incomplete, notified you of messages from your therapist, appointments, etc.

Was my match-up with a counselor luck of the draw or has the company AI consistently able to generate such successful matches?

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm very impressed with BetterHelp. I've heard it advertised for so long, and when I realized my company offered us sessions as part of our EAP, I decided to check them out.

My first session was with a therapist who was not a good fit for me. No big deal - this happens all over the place. Fortunately, I was able to find another therapist who is an incredibly great fit for me. And doing so was easier than I thought it would be.

It's easier for me to meet virtually than it is to stress myself out getting to an office (since I live so far away from all the things). These therapists are professional and have provided me with better therapy than those I've seen in person.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

This type of therapy gives you the flexibility necessary to see progress with your goals. I've been in therapy for a few months now and it is unlike any other therapy I've tried. There are different subscription options available to fit your personal needs as well.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is very convenient, has lots of group sessions available, in addition to personal therapists who are accessible via phone, text, and video. Offers journal topics daily, which are really nice to get you thinking each day about better mental health.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My mental health has changed drastically since using BetterHelp. I connected with a therapist who can hold space for me and guides me with thought-provoking questions. Instead of telling me what to do or think, she helps me figure things out. I feel safe and look forward to our meetings every week.

I really like the journaling portion, too. There’s an option to keep it private or share it with your therapist. There are also different prompts to choose from if you need an idea on what to journal.

I definitely have recommended this app to friends and family.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was very well-matched with the therapist selected for me. I immediately felt safe with him and was able to speak to him about things I hadn't revealed to other therapists. His great listening skills and validation are making a difference. I feel very fortunate.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had never had therapy before, but I was overwhelmed, anxious, my chest felt weighed down, crying often, and lost with my relationship issue. I needed someone to talk to who could help me. Even after the first session, the weight lifted off of me and I felt a million times better! I feel secure again and have gained more confidence in myself and my relationship!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I can say that there are many things that I haven’t understood about myself, also things that I never thought about, and when I was asked to think about these things' meaning, the more I write and the more I speak I understand myself more and more, and I can see myself getting closer to the core problem.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This program is amazing as it brings clients and clinicians together in an effective manner with a huge piece of the puzzle being convenience!

I always dreaded dashing out of work, fighting city traffic to get to my therapist's office (oh, and the expensive parking lot), arriving frazzled and unnecessarily anxious, perhaps even angry! It was too much. This is far better and I'm in the comfort of my own home!

Also, the fact that these therapists will engage in texts, calls, and video visits in ONE week is just icing on the already amazing cake! I got matched with the ideal therapist for me on the first go. I'm sure that varies for others. But, keep looking because BetterHelp has plenty of fabulous professionals at the ready and I feel we humans deserve better mental, emotional, and social support. Life is a journey, don't go it alone!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I’m glad I have BetterHelp! It’s such a great and convenient way for me to talk to someone I can trust. And my therapist Stacey is amazing! I know I can always count on her!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have attempted therapy over the last 40 years. Busy lives, working full time, kids, and cost have always prevented me from getting through my issues. This flexible scheduling, journaling, and ability to contact with a therapist via messaging has given me so much support. It is the perfect platform for my busy life. I am so much more hopeful after starting BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have experienced working with a therapist through BetterHelp and I have found the experience so convenient. Via the phone for me works best and it is a delight to work with the therapist that I’ve been working with. And I feel like I’m getting some help and support in the areas that I need it. I highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend