BetterHelp Reviews - See What Customers Are Saying

Finding time to take care of my mental wellness while also working full time and parenting and taking classes and identifying resources through insurance became part of my stress. I wasn't sure online therapy would be effective but it seemed to fit my tight schedule better than commuting to an office. I decided to give it a try. I entered in what I was looking for in a therapist and was matched with my right fit the first time. I thought I might have to meet with a few different therapists before settling but the platform really does do a great job with matching.

In addition to the matching capabilities, I have been very pleased with the access I have to my therapist via journaling and messaging. It is nice to have an encouraging written or voice message back to me between sessions.

The platform is user-friendly and the connectivity has been quite good.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Easy to find a therapist that is right for you, and if you’re not sure you can change it. Instead of having to wait for the session to put everything into words, you can simply send a message in a moment in which you need support, which makes you feel incredibly safe.

Also, with the subscription, you have access to a lot of very interesting seminars.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

For me, I’ve wanted to do therapy for years but finding the right therapist, the right price, and the right venue is too much hassle for me. I’m a very busy person, the app works perfectly for me. The therapist I was signed up with really works with me. I have a scheduled appointment every week, I use my phone so I can be on the go and still look after myself. It fits around me and my lifestyle! If anyone is looking online now at different types of online help and therapy, better help is definitely for you. I can not recommend enough!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I definitely recommend using BetterHelp therapy no matter what challenge you are facing. I really love the live sessions and being able to engage with someone and get that feedback. I didn't use this service, but they offer group therapy sessions based on topics. I would just be at work so I can't join but they had many that I definitely would use.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp at a time when my marriage and family had imploded. In the past few months, I have been able to make sense of my emotions, interactions, resentments, and confusion. It has been a long time coming but I am able to finally think and work through issues. I am dealing with my family matters better. I have more peace which is priceless!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have found BetterHelp to be extremely convenient and helpful for obtaining the counseling I need. Having access to an excellent provider at a time and by a method that works with my challenging schedule has been a Godsend.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp was great so far. I was matched with a very warm and caring therapist, with whom I feel comfortable talking to. The app itself is very convenient and easy to use. This is a great way for people always on the run or people who do not like direct social interaction, to see a therapist. I can recommend it to anyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a great service for me! I got matched immediately with an amazing therapist who has been there to guide me through some of the most turbulent times of my life. I honestly don't know where I would be (or if I even would BE anymore) without the service that BetterHelp offers.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Love this app and my therapist. BetterHelp matched me with an amazing therapist who listens to me, laughs with me, and is empathetic toward my feelings. Love the convenience of this app. I’ve had my sessions in my room and on the go when I have errands to run I pause, park in a safe place, and have my session with my therapist. Join, you won’t be disappointed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with the therapist, which BetterHelp selected for me after understanding my concerns, has been positive. I’ve tried online therapy at another well-known service in the past and didn’t get the same level of care. I like that I have access to the therapist outside of my weekly scheduled appointments through chat. I can submit journal entries throughout the week to be discussed either in between sessions or at the next session. A good variety of group sessions are offered daily as well, though I haven’t tried one yet.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The genuine, visceral, raw experience that the individual sessions and group sessions have given was/is the best thing I could have done for my mental health!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s worth every penny! BetterHelp has so much to offer at the best price you will ever get. I look forward to therapy now...it’s from the comfort of my own home. If you’re reading reviews then you’re considering therapy as an option and this is the best place to do it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like BetterHelp. I’ve tried therapy before and always felt ashamed for being a chicken and got "mmhmm" and someone scribbling in a notebook. Here I can talk without feeling like I’m forced into it for an hour session.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This is the best way to get your feet in the game and stay in the game of getting your mental health on track! My therapist is the best and I have grown leaps and bounds since starting!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I’ve had 2 sessions so far and I must say I have the most attentive therapist! She’s understanding, gives great advice, and she assigns homework (which is awesome). I love how she listens to me and then gives her advice or opinions! Karla is an awesome therapist!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Your experience with BetterHelp will most likely depend on your very first match with a therapist. I was unlucky and got a therapist who I didn't match with but I still gave it a try and changed therapists and matched with a great therapist on my second try. I am grateful that my employer offers Employee Assistance Program and I get BetterHelp for free but if I had to pay for it I definitely would.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The past one month with BetterHelp has made a huge difference in my life journey. My healing journey with BetterHelp has been one for the books. I love the fact that they have a wide range of therapists, counseling, and more. They have a unique approach to their therapy and are affordable. Also, the fact that they offer financial aid makes it possible to as many as possible.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you need therapy in a timely manner, this app is worth it. It's only technically more expensive than regular therapy if you barely use the app. And I've heard rumors online that the therapists here are somehow not real therapists? It's not true. I've been to "real" therapists that don't have a treatment plan for me, or don't know what I'm talking about. This app takes a bunch of info on your symptoms and preferences right off the bat to find you a therapist that matches. I love that I can message my therapist pressing thoughts anytime, anywhere. I usually get a response within an hour or two. I prefer the video chat because you and the therapist can see each other's reactions, which is important in my opinion. But for very shy or anxious people, you have the option of a phone call or a text message, which I think would bring in a lot more people who need help but wouldn't otherwise reach out.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended by a friend and I was impressed.

My profile let me find a therapist quickly! Couldn’t connect well so asked for another. Quick, easy with no discomfort to me, and found one perfect for me.

Had tech difficulties with scheduling. Sent a message and was fixed in minutes. Easy to use.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

There are many ways to have sessions — phone, video, or chat. There are time slots at all times of the day and you can chat between sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been great. As a full-time mom of 7 kids, it's hard to make time for therapy. It is almost counterproductive. Having BetterHelp is so easy. You can schedule appointments whenever you want. I like the phone option because it's embarrassing when I cry. I didn't think I would like it but I do. Great experience overall.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It was very easy to find a therapist and start talking within a few days. The process was so simple and I felt like the therapist I was assigned really met my needs.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you are a fitness junkie, who loves to work out, whether outside or in the gym, you dedicate time to do so. When you "work out" your mind, it's not as visible as looking at how your muscles change shape. That’s why there’s BetterHelp. To "help". Help with your mental fitness. To help with a loved one passing. To help with a relationship, friendship, and insecurity. Mental fitness never stops. It’s constant. You run to win a medal. Why not work out for a happier, better "you"?

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was able to choose the kind of therapist that suits me best. I choose a Christian lady and I couldn't be happier! It is very easy to use BetterHelp. I recommend this service for sure!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m in a situation where I couldn’t go out to a traditional therapist on a regular basis. BetterHelp was a perfect option because I met with my therapist remotely sometimes by video and sometimes by phone, based on my choice each time.

They did a great job of matching me with a therapist. The app had lots of self-help resources as well. Very robust and easy to use. I was very happy with the process and the result.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It would be nice if I could pay per session or per week, rather than in monthly chunks. I sometimes don't have the time to connect with my therapist every week, so it seems silly to pay for an entire month.

The only option available is to cancel every week and restart when the time is available. Could use some work.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing and provides lots of different ways to communicate with your therapist. If you don't like calls or video chats you can always message them and it gives you sessions with your own therapist as well as group sessions you can book and go to all the time. It has lots to offer and would be a great experience for anyone to try.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend