BetterHelp Reviews - See What Customers Are Saying

Therapy is not always affordable but this is. If you need therapy BetterHelp is what you need. You can choose how you wish to interact via video phone or chat. Thank you! This service is much needed and appreciated!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The BetterHelp platform is a scam. I doubt a lot of these therapists have the proper licenses to be delivering therapy. My therapist barely listened to me during my session and actively encouraged me to do harmful things. I am now more anxious, depressed, and unwell than I ever have been. The platform glitches a lot and will kick you off your call or not even start them. This platform is horrifying.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

My therapist Vanessa is so helpful! She's already helped me fix an issue that was troubling me for years. She put things into a common sense response and it clicked with me and now it's not an issue! The online forum for chatting with your therapist is great, especially if you're like me and hate feeling vulnerable and anxious with face-to-face therapy. She's in the USA and I'm in Australia so I feel I can talk to her about anything as the anonymity of online counseling seems far less daunting. Highly recommend BetterHelp! I don't usually write reviews, but I wanted to share that this service is so convenient, great therapist, ease of access, and you can write a journal for them to read between sessions so you can journal as things arise that you want to talk about or just put out there.

10-star service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far I haven’t found any well-qualified therapists, some of them are late for the sessions, some of them simply forget. Lack of experience dealing with people who are stressed every day is kind of obvious. Very disappointed.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

BetterHelp matched me with an excellent therapist in just one day. We started doing sessions in July, and now in November, I am already feeling a lot of positive growth in all of my challenge areas.

I think BetterHelp is a great fit for anyone who is okay with telehealth whether they feel they need talk therapy or not. We all need a little bit of support sometimes.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I recently had a lot of changes in my life and one of them involved moving to a rural area. BetterHelp gives me access to therapy without having to drive long distances. It helps me stay in contact with my therapist when I'm not feeling the best. I am happy there's a journal feature embedded, it gives you prompts and you can make it accessible to your therapist. Overall I would recommend it for anyone who has barriers with visiting offices or finds it easier to text than speak aloud.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I tried several options and was ready to give up on therapy, but after one session with my BetterHelp therapist, I changed my mind. Six months later I'm happier and more in control of my life than I was for years before. Highly recommend.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I’m sure I’m not alone when saying I was hesitant, skeptical, nervous, etc. about trying out therapy. But I was also struggling to overcome some challenges in my life and mustered up the courage to try. I matched with my first therapist and she was great but I felt like I might feel more comfortable with someone else and they all support finding who fits you best. The app allows you to change therapists at any time.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Having heard about BetterHelp for several months, I am very grateful for having finally used the service. It was really easy to use and I am now in a much better place thanks to it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From the first day of my decision to make the call to BetterHelp, my life has improved dramatically. Unfortunately, BetterHelp did not take my medicare insurance (year 2020), so I had to pay out of pocket.

I have been attending BetterHelp for the last two years with the same Therapist, Brenda. I have participated in a video call, and live chat while having the option to talk on the phone. I am also able to write a private message while we are not in session; 99% of my messages have been answered within minutes to an hour.

I feel so lucky to have found BetterHelp.com and look forward to the self-growth session I will be experiencing during my next text session in 5 days.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp therapist, Jill Hedges, was an extremely positive one. When I first reached out to BH, I had plummeted into darkness and felt utterly hopeless.

Jill's kindness and compassion made me feel very comfortable. She was extremely easy to talk with. She prompted me to view things differently than I had been. She encouraged me to forgive myself and to understand my behavior and feelings.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Super excited about this app, may have heard about it on Impact Theory podcast and maybe Huberman Lab podcast and Instagram. Always on my phone and knew getting therapy would be helpful and this seemed like an easy way to get it done. The first therapist wasn’t right for me. Let the app know and I got a new one immediately. Little nervous to keep trying but I knew my mental health was worth it. LaVaughn Mosley, my therapist, has provided so much insight and I have made so much progress in only 3 weeks' time! I’m so grateful for the ease of BetterHelp. Recommend to everyone!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love how I can easily switch my therapist. If I ever feel uncomfortable I love how the customer service would always make things up for you, and you can never be unsatisfied.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was very lucky that the first match from BetterHelp was the best match I ever had in therapists. My therapist has lived what I have been through and we hit it off right away. You are able to text when needed and you can meet with your therapist as many times as you need as long as they are available. The group counseling is a key feature for me staying with BetterHelp. I attend one weekly that is niche for my condition. Highly recommend if you need help within one week.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made therapy available to me when I had no insurance and is still the best option now that I have insurance. My therapist Leonaed Uchendu is amazing. And I'm grateful that I don't have to go it alone. I have help...BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I did a texting session and that was great. My therapist was very respectful and sensitive to my time and the topics I wanted to talk about. I scheduled to do more sessions later and am excited to do them.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Getting help from a therapist can be a scary thing to do, but BetterHelp has made it easy for me. It takes away barriers that may seem small to some but are huge to me, like finding the right therapist from an online search, making an appointment, driving to an office and waiting in a reception area, and being in an unfamiliar environment. Instead, I answered some questions on their website, they found a therapist for me (who is great), I just turn on my computer when it's time, and I get the help I need from the comfort of my own home.

I've been wanting to see a therapist for years, but all the things I listed before got in the way of me doing it. BetterHelp took away the barriers and made the process easier and less stressful. This is going to sound corny, but BetterHelp really made getting help better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was able to find people specific to the issues I have through this platform. I like that it is online and is flexible. I struggled to be consistent with therapy before this due to the time it would take to meet in person.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

At a time I was struggling with coping with a change in my life, BetterHelp helped me connect with a therapist who helped me see my way through the situation, and come out happier on the other side. This is a very valuable thing, and worth the money I paid. However, I was able to work through my problem in one session, and I had pre-paid for 4. I haven’t had the time to book the rest of my sessions, and so I wish I had the option to book one at a time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was always the one who never wanted to reach out to a therapist, but BetterHelp made it so much less stressful and less intimidating. I’ve been using it for almost a year now and I really can feel the difference.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have had a positive experience with BetterHelp. My therapist was very compassionate and non-judgmental in her approach. I felt safe and heard. She helped me get through a rough patch. I felt all was kept confidential. Would definitely recommend! Thank you for this platform.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Good match with therapist. Very professional and easy, reliable SW platform to use. Daily journal prompts and scheduling prompts are excellent. I feel cared for.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is very easy to navigate through and the options are so convenient. I love that Dr. Fahr is always available by email. If I need to vent or share my day with her, I can simply email my thoughts to her for a response.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great service at a reasonable cost. The flexibility has worked for me. It doesn't interfere with work and its app is easy to use.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is truly a great option for counseling. Cheaper than anywhere locally with the same quality. The various ways of communicating (phone, text, video) lets you do it your way. The therapist's schedule is right in front of you and you pick when and how you want to communicate with them. Totally worth it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience has been very easy. I have been matched with a therapist that I feel comfortable with right from the start and every question or concern I have had was answered quickly.

I am very happy with my experience with BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is the help I needed at an affordable rate with the peace of mind of knowing you have therapy/help whenever you need it; in different ways that can work for anyone!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend