BetterHelp Reviews - See What Customers Are Saying

I had an unusual experience of becoming a widow due to COVID-19 back in 2021. I explained what my issues were and was paired up with an amazing therapist whom 1) was close to me in age and 2) had undergone a very similar experience, so her advice was timely and relevant.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been dealing with mental health issues since I was a child, but in unhealthy ways. Now that I am a mother and pushing 30, though, these issues have become much more unbearable. I have received a lot of help from medical professionals in my area, but due to me having small children and little to no child care, going to the therapies and classes was massively difficult; not to mention, most of the practices say that my level of care is too “acute” since I had an attempt.

BetterHelp has given me the chance to work with someone who ran the same type of programs I can no longer attend. I appreciate that I can be home with my kids and still work on myself. It helped put me back on track to building healthy habits. Also, my therapist is very responsive and actually reads through my journal entries. She proactively checks up on me and takes no offense if I don’t respond.

I still believe that there are some services that BetterHelp simply cannot provide (as the website itself states); however, it is life-changing to be deep in the weeds of anxiety or depression, and someone comes to sit with you, instead of needing you to meet them on their terms.

Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am thankful that I found BetterHelp and that the counselor I was assigned is extremely knowledgeable and insightful. It has made a difference, and we continue to work thru life circumstances.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Overall, I rate BetterHelp a 3/5. It would be 5/5 if I had met my most recent therapist first. She is AMAZING — friendly, attentive, and she asks questions that help me understand my feelings. The first therapist I found, was judgmental, it felt like she wasn’t listening to me, and it was just an awkward experience.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I live in the Caribbean on a dutch island, so I came in skeptical as to if online therapy would be helpful to me. I was happily surprised by the entire experience. I had a great experience with the therapist that was assigned to me. Never felt more heard and understood, and the tools and advice were absolute gold. The accessibility to my therapist was impressive. And I also made use of the online workshops. All in all, I have recommended this to friends and recommend it to anyone, even when living in a different country that's not the US.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

If you are looking for insight into your mental health struggles, a supportive and competent therapist, someone to listen and give you great advice, BetterHelp is the right service for you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

After only a few months of therapy, my life has picked back up and I am feeling more myself again and so much happier. My therapist took the time to truly listen and understand with helpful advice. Great at responding and making a team relationship, doing it together and not feeling so alone. Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I've had several therapists here. One for 2 years. We never really got to talk about my family like I had requested numerous times so I changed and have been shopping around since.

I notice an alarming trend to brush aside issues as if they will go away. I'm not sure why they don't have experience with trauma or abandonment and it seems to be more like a friendly phone call than real in-person therapy.

Otherwise, the app and BH are great! It's there when you need it and everyone is nice enough.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

It’s great. You will get support any time you want, anywhere, and you can change therapists anytime, and they help you to find what matches for you.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Finding the right kind and the right way to experience therapy is not always easy. By offering the option to select a practitioner that meets your needs and by letting you choose a channel you're comfortable with (phone, chat or video), BetterHelp soars above other providers offering similar support. With the added bonus of group sessions focused on essential topics.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, it's an ongoing experience. As long as my HSA holds up, I'm never leaving. I've never been for therapy, meds, etc. But I went to BetterHelp after an in-person was icky. First was ok, then we disagreed and I found Mary. Literally 4729769 out of 10.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

A great app and so helpful. Many therapists too choose from. Convenient to use from your home. Really helpful with online tools and help pages to get you started.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was fortunate to be paired with a very experienced therapist who has been wonderful for me, but this was actually the second therapist that I was paired with. That's a testament to how easy it was to switch on BetterHelp.

Two years later, having demonstrably grown over that time (and continuing the work), I am very grateful for Dr Jordan's wisdom and insight, and I consider him an important cornerstone of my support system.

I even took a break from the service for a few months last year (unwisely, I would like to add) and noticed the adverse effects of reverting to old habits and missing the support of a professional therapist. Conversely, very soon after restarting my therapy, I noticed quick improvements.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I’ve been using BetterHelp for 2 years now. I have to say, It has been a solid, affordable, and practical resource for me to manage my mental health. I was able to fill out a short questionnaire that matched me with a therapist. I was able to select the areas I needed counseling in and could scroll through a list of therapists and choose for myself. I have really enjoyed that option!

BetterHelp honors my privacy by allowing me to unmatch or choose another therapist if I feel like it’s not a good fit. All of them have been very professional. Currently, I am working with Ryan Zelov and my counseling with him has been professional, consistent, and most important, has yielded results in my life.

Additionally, it has been a tool to help me work through many toxic thinking patterns that were keeping me stuck for many years. It’s been a blessing to have a professional counselor available via messaging too. My therapist is available via messaging and via a live session (which I schedule when I need to). There are tons of resources on the app, which I have gotten LOTS of use out of while at work. If I am struggling, I can excuse myself for a quick break and process things via a journal prompt. From there, I can choose to share the prompt with Ryan or keep it private. Additionally, he equips me with tools (like worksheets to help me identify “cognitive distortions” like over generalization and black and white thinking) that help me manage my mind and thought life.

I love BetterHelp and recommend it to everyone who wants to equip themselves with tools to manage their mental health!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I had a little anxiety and a therapist from this service has done well in treating it. It's been through Zoom-like chats. The therapist has regularly suggested deep breathing and counting down from 100. For me, it worked well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From the moment I was matched with my therapist and got talking, I felt a sense of relief. I felt seen, heard, and understood, so I was able to build an instant connection.

Additionally, there is a ton of support from the group sessions, these are led by professionals. You can book group sessions weekly, there's a vast selection of different groups to connect with, and speak with others struggling with the same thing as you.

I feel BetterHelp is great value for money. It enables me to get the help I so desperately needed at a reasonable price, and I can add additional services or change my membership if need be.

Also, there's something very reassuring about having my therapist in my pocket.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The services and tools provided by BetterHelp have been incredibly helpful, useful, and empowering to me already.

Not to mention, their pairing with my therapist! After years of therapy with various other people, BetterHelp has somehow conjured what might be the perfect match.

Thanks BetterHelp! 20/10 would recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for more than a year and would recommend it to anyone, especially those who do not know where to begin!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

One of the best decisions I have made this year is to sign up for BetterHelp and work with Susan. She is extremely responsive, dedicated to her wok, and responsible. It’s only been about two months that I have been doing therapy with her and I already see improvements in my mild anxiety and depression, self-esteem, codependency, and fearful avoidant attachment style. My career, health, and personal relationships have improved. I am looking forward to completing the needed sessions with her and seeing even more improvements overall. It can be difficult to find a therapist that works well with you, hence why I am thankful to have this opportunity.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The service is great. They do match you up perfectly. I am grateful for my therapist that they matched me up with. Dr. Quann has been extremely helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was at an extremely low point and stumbled on BetterHelp. It has been a game-changer. I have benefitted from my sessions. I can tell I am making progress. I feel thankful for the support. My family and co-workers notice a big positive difference in me. I am learning to be more kind to myself. This is a healing journey that is having a major impact on my well-being.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp matched me with an excellent counselor and helped me resolve some old memories that were impacting current relationships. I'm back to being me and ready to move forward. I definitely recommend BetterHelp and Carolyn Bruce, LPC, in particular. Thanks so much for being there when I needed you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It has been an enjoyable time with BetterHelp. I have learned about myself, my partner, and taking simple but definite steps in the direction where I should be going. Clarity is key in life, and love, and this has been the central theme, I'd say.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been nothing but awesome! I have spoke with two different therapist and both have been fantastic! One was better suited for me and it was super simple to switch! There are different plans that you can choose from as well and options available to fit your needs! Please give it a go and see for yourself.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I am a week into therapy and I feel quite thankful that I subscribed. Didn’t think I would take much to the chat method of corresponding with a therapist, but it is proving to be quite helpful for me.

Added free bonus: the groupinars therapy sessions! Love them. Also, the ability to play them back at a later date to study any particulars further. Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been nothing but positive. From a “user” standpoint, it’s extremely easy to navigate. From an emotional standpoint, my therapist is GREAT and she’s been so helpful in getting me through a bad breakup, and now the holidays.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’ve enjoyed the time with BetterHelp, as I was searching for ways to cope better with my grief. I found the skills provided really helped calm me and keep me in perspective as to what I wanted to achieve w my goals. Many thought-provoking exercises were available to me that allowed me to really become clear on me. This is what I appreciated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend