BetterHelp Reviews - See What Customers Are Saying

So far it is easy setting up appointments and I love that I don't have to sit in a weird room. I have loved my therapist so far and am glad that BetterHelp encouraged me to take the leap in finding a good therapist!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It is and was exactly what I was looking for, taking a chance was a really good choice in this matter. I will be recommending it to everyone and anyone I see or know in need of support!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I knew I needed to get some therapy at this time, but I also knew how expensive it could be, and I am on disability, so my funds are limited. And then I saw BetterHelp's ads on TV, and I got excited. What made it even grander was that they offer financial assistance that I was able to take advantage of. And I was able to find the perfect therapist for my needs. Plus, their customer service has been awesome.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am enjoying therapy through BetterHelp. The therapist I was assigned to is amazing, kind, and compassionate. She is helping me process things through a difficult time in my life. I love that throughout the week I can communicate with her via message if needed. There are extra classes you can take as well. They are also reasonably priced, which is a struggle with therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am loving my experience with BetterHelp. My therapist is prompt, informative, understanding, and quick to respond to my messages. Tita has truly given me a safe space to talk about any and everything I'm thinking and going through. She's allowed me a space to truly be myself. I was SO skeptical about an online therapist but my past success with an in-person therapist and the fact that BH was gifted to me made my decision a bit easier. My first month was paid for by a friend, but I'm gonna pay for the next year on my own.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been going to different people over time, hoping I would find the right person to fix me. What I have learned through BetterHelp is that I was the only person who could do that. My time on BetterHelp has helped me to see the areas of my life where I was being dishonest with myself. The truth sets us free so having the strength to face it and deal with it, takes time and sometimes we just can't do it alone.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I heard of BetterHelp via an anxiety podcast. They asked the right questions to set me up with a therapist who really supported and helped me at a time when I was feeling desperately low. I felt I couldn’t discuss my issues with family or friends.

My therapist was a perfect match for me. We had weekly video sessions. She also kept contact between sessions and set me personal goals to help me manage my situation.

BetterHelp supported me in other ways too, keeping in touch yet making me feel I could take some time if I needed it without making me feel pressured.

Their staff were always quick to respond with just the right amount of understanding and kindness.

I would highly recommend BetterHelp.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an unexpected gift for me as I've navigated the culture shock of moving from a big city to a smaller community. I appreciate the convenience of video calls, how well the algorithm matched me with the perfect therapist, and that I can navigate everything online with messaging, scheduling, and sharing information. Thanks y'all!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Being recommended BetterHelp by a battle buddy was the best advice I’ve ever been given. It was a hand-up that saved my life. I put all of my life struggles into a vault in my mind and never dealt with them. After years of avoiding the trauma, the vault started to erode and interfere with my life. BetterHelp allowed me to face my vault on my terms without fear of reprisals. It has freed me of my vault and opened healing opportunities in my life and relationships. I recommend it to anyone seeking mental health care.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

In a moment when my health insurance was not available to provide me with the necessary services I needed, BetterHelp was there and I didn’t have to wait for a waiting list for available providers.

Thanks to BetterHelp I was able to ground myself again with the support and qualified professionals they provided.

I definitely recommend BetterHelp when searching for services in a timely manner need. This was very beneficial for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Finding a therapist, scheduling appointments and telehealth visits with them is a great method. I was leary at first and thought it wouldn’t be very beneficial. But after several sessions, I would recommend this platform to everyone!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started therapy to recover from an eating disorder. I saw no improvements whatsoever in that aspect after a few sessions and was considering dropping therapy altogether. I spoke with Alice about it, and after a slight argument, we came to an agreement; I decided I should keep doing therapy with her as the sessions were helping me heal from past traumas I didn't even know I had, despite them not directly addressing my current problem. After a few more sessions, I was able to overcome the traumas and "grow into a man" (her words). This not only made a switch click inside of me, but I now am confident enough to say that healing that trauma helped me with my problem.

Talking with Alice and sticking to the sessions helped me grow and opened my eyes on certain aspects of my life that I was not aware were causing the problem.

I will never thank Alice enough for what she did with me, and hope that everyone will be able to recover as I did thanks to her support and guidance.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Love how I was matched with a counselor on my first try using this agency. At first, I feared not making an actual connection since it was virtual, but it was nothing like that.

My counselor was such a good listener, and empathetic of my feelings. I also enjoyed the group counseling sessions included with the payment plan. They really do help a lot when connecting with individuals going through similar obstacles. It makes you see that you are not the only one feeling this way over a specific matter or issue.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It has good therapists, but there is not much variety of activity on the site. Inadequate number of clicks. Good classes, good individual and group therapy. Style of therapy is very good.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s so convenient to do therapy from wherever I am and have additional access to my therapist outside of scheduled times.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Michelle is highly experienced and knowledgeable — after 15 years of searching, I’ve finally found some progress in my therapy work, thanks to Michelle and the ease of BetterHelp! Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It's been useful being matched with a therapist online, although it would be better for 1 hour-long sessions and not 45 minutes. Also, because the platform is based in the Northern Hemisphere, the time zones for group sessions and topics are seldom amenable for those based in the Southern Hemisphere. But the options to do daily journalling and group sessions as part of the package are good to have, and paying extra for more than 1 session a week also provides flexibility for those that want/need it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have learned a lot during my time at BetterHelp, but it is mostly because of my therapist.

She has been very kind and understanding of my problems, and she is helping me to cope with daily stressors.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a user-friendly platform for anyone looking to connect with a therapist. I appreciate that I can message my therapist at any time and there are alternate methods for engaging in therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been really helpful for finding different therapists easily and quickly. I may add that it takes a couple of tries to find a therapist that actually fits what you need, especially if you have had therapy before and know what you’re looking for. However, it’s worth sticking out until you can find someone that fits your needs. It’s a little glitchy but works overall.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I personally find the platform really helpful and interactive, it is full of content that inspires you to get done the personal work you need to do. There are classes you can follow about many different topics that I find extremely interesting and helping to dig more in whatever journey you are on.

There is the journal section that is always inviting you to write about different topics, so that you can write whatever you feel even if you are not used to do it, and having the chance to share it with the therapist as well!

As I have not much privacy at the moment, I can record messages and send them to my T in between sessions and that helps a lot.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The best trauma-informed therapists, and you can pick and choose from so many therapists! Also, the group therapy is something I never saw myself doing, but I jump at every chance. You are not alone...come and listen to other people's stories for advice and help understand your own situations.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They have been helpful and accommodating and do a good job of choosing the correct specific type of consultant for you. The platform has very helpful features, such as a journal option.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The therapy is exceeding my expectations. She is a really good listener and is helping me through this very tough time in my life. BetterHelp matched me with the best person for my situation and I am being encouraged at every session. Great support when you are a private person and don't want to share your problems with family or friends.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

For the longest time in my life I had no idea that I was allowed to be my own best friend. It was unaware to me that I could be the landmark of safety in my life. There was no-one I could trust with my emotions without having an unhealthy emotional attachment to them. However, through therapy and the support of Sara S there is light…I am bathed in the light of hope, clarity, grace, and a playful perspective of my present-future.

In the past, I had always viewed therapy as just a space to talk but it’s so much more than that — well, it has been for me. It has been the development of my reprogramming, realignment, and a new understanding of what it means to feel safe in the world that bruised and battered me to the point that I constantly rejected my own self.

I accept myself and truly I am grateful I took accountability of my own mental health and then found a therapist. My one true desire is to perpetually stoke the light of my fire for the fire is the journey of my life. The never-ending story.

Thank you for your support and professional friendship, the work I do daily on my own self-development is supported by the weekly sessions we have. Grateful!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has connected me to an amazing therapist but I believe that she is not compensated enough for her efforts. Some therapists do not respond promptly, or truly care about their clients, and the ones that do do not get the recognition they deserve. In terms of the app, I have had difficulties with it working correctly or connecting me to my providers at times but it works well for the most part. I had an excellent representative help me switch my service plan over, and he responded very quickly, which I was very grateful for. Overall it is a great resource to help people get connected to some really helpful providers!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have had the most amazing therapist. I can share anything with her and I fully trust her. She is loving, kind, nonjudgmental, offers amazing advice, and gives activities that are helpful. I love her like she is family.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend