BetterHelp Reviews - See What Customers Are Saying

After losing my mother and the overwhelming emotions and fatigue of caretaking for 10 years, I reached out to BetterHelp. After completing the questionnaire, I was matched with a therapist that addressed the grieving and other issues I have numbered myself to over the years. Our journey has just begun, but I felt a tremendous weight lift once I had my first session. I love the remote meetings and the personal chats with my therapist between sessions. I don’t feel alone in this anymore, and for that, I am very hopeful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

As a first-time experience with BetterHelp, I was not sure about it as I didn't know how online therapy would work but it has been such a great over-the-year experience.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me a lot in my healing journey. For the first time ever I was matched with a therapist who understood what I was going through and had the right tools to help me! I love that you can message with your therapist in between sessions. You can also attend a support group once a week and connect with others who may be going through the same thing. I also love you can attend as many of the classes as you want every week, I’ve learned a lot!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp offers an accessible option for addressing my mental health with counseling. My therapist has helped me navigate issues with trauma, addiction, and other mental health issues by listening attentively, offering guidance, and holding me accountable. Therapy was a little scary for me at first, but it's getting better. I've found it can actually be enjoyable!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

With very little information or effort on my part, BetterHelp matched me with a therapist who is compatible not only in personality, but also in her knowledge and wisdom. I love the video chat feature as it provides a level of accountability that my ADHD brain requires.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Truly a wonderful platform, from all the various services provided to the unbelievable friendliness and responsiveness of their team. What a service for a competitive rate that is accessible to sufferers of trauma and PTSD. It is safe to say that BetterHelp is genuinely saving people’s lives. God bless them.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

This type of therapy works very well for me. I feel just as connected to my therapist via email as I would if I was in her office. My therapist listens, offers excellent ideas, and provides additional material to help me. I'm very glad I took the leap to try this.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform for those who are busy, shy, or new to therapy. There are equitable varieties of group therapy sessions and therapists to guide you in any diverse topic. I have used all aspects of the platform to reunite with my true self and regain the confidence I had lost. My mental health was causing poor work and life performance and BetterHelp made it easy to tip-toe into therapy and allowed me to try different therapists until I felt heard. 10/10.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has nailed the online therapy platform. Easy to use and fully accessible from your phone or laptop, it offers flexibility for therapy routes such as telephone, video, or messages. You can choose your therapist and select a new one if it isn't working out. The price is competitive and booking appointments is easy. The whole experience is so smooth! Plus their customer service department sort issues out promptly with a customer-first approach. I highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It's easy to understand and use, everything is organized and the therapists are professional while also kind. The help staff is also very good — bugs are taken care of swiftly during the rare occasions they appear.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp helped me go to therapy in the comfort of my home and it’s very affordable and I really appreciate the fast response from the customer service, they are flexible and understanding. Also have a very professional and experienced therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

There are no available mental health providers where I live. BetterHelp has been affordable. My therapist has been helpful, especially when I needed someone to talk to.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love the platform — super user-friendly! And the therapists I’ve worked with are fantastic. I have been with my current therapist for almost a year, and I look forward to each session with her. BetterHelp is such a convenient way to connect with my therapist virtually, with flexible scheduling options and a variety of communication methods (though I prefer video sessions). Can’t say enough about BetterHelp!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have a great therapist and listener. She has created a welcoming environment via video sessions that is personal and friendly. During my sessions with my therapist, I feel heard about the issues I am dealing with in my life (fear, anger, and grief). It is easy to talk with my therapist. She has provided me with helpful strategies that challenge my negative or unrealistic thoughts. This has improved my ability to focus my thoughts in a positive and realistic way.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I learned about BetterHelp from a podcast I regularly listen to. I knew I was sliding down a slippery slope with my depression and anxiety, but I had never gone to therapy before, and I was unsure how to find a reliable counselor/therapist in my area and was nervous to try it for the first time. I cannot express how thankful I am to have tried BetterHelp! It was easy to find a therapist who fit my needs and preferences. I have a very busy life outside of work, so the convenience of video calls was a lifesaver. I was so glad not to have to drive to an appointment! I know that virtually meeting with a therapist will not be the right fit for everyone, but it was exactly what I needed to work through my tangle of mental health issues and experience healing in this season.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The service BetterHelp provides is wonderful. They help people from all over the globe and not only offer sessions with a professional tailored to your specific needs, but they also offer group classes that talk about subjects like trauma, grief, anger management, and they have LGBT classes.

It's all online-based and is great as they have various styles of therapy sessions to suit everyone.

The therapist lets you set the goals and pace of the session as well as when the next session will be. It may seem daunting at first, but your therapist will make you feel comfortable straight away.

I got matched with Dr. Pott-Pepperman, who helped me talk about my trauma and the emotional/physical abuse my previous partner had put me through before I started my therapy sessions I couldn't open up about this, but after my sessions, I feel okay to open up about it as I was a victim who lived through an awful thing, but that doesn't make me an awful person, in fact, I have come out of each therapy session feeling stronger and empowered as the more we discuss the trauma the more I realize my trauma does not define me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Great way to get help without feeling so pressured or letting anxiety send you running. You can start by messaging a therapist before even scheduling a session, and it's basically text messaging, so you don't have to respond immediately and dive straight in. Once you're comfortable, you can set a live session. This can be text, audio, or full video. Did my first session as text only, so I still didn't feel pressured as I eased into getting used to talking to my therapist...who is a great listener!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love the BetterHelp platform. First of all, they matched me with a therapist who really meets my needs. Secondly, I love that I can write journals that are able to be shared with my therapist. Third, I love that I have the means to reach out to my therapist whenever necessary, so to speak, through chat. While chat is limited, I can write to my therapist and get a response, usually within a day. Sometimes not too long after I've sent my message.

The only real issue I have with it is the price. You need to consider first that they do not bill insurance, it is all an out-of-pocket expense. $260 for 4 weeks with weekly private sessions, or $160 for 4 weeks with only ONE private session, additional sessions costing $60 each. For me, $160 is pretty steep to ask for only one session. While the other features are available, I don't think they are quite as valuable. Unfortunately, the only other option is to completely cancel therapy through BetterHelp. That is not possible for me to do either, because I have a long way to go before I am able to be without a therapist, and I wouldn't want to start over with someone new elsewhere.

With that, I will conclude that if you can afford it, then absolutely I will highly recommend it. But if you are lower income, I would recommend looking into something else.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been nothing but amazing. They paired me with a great therapist that has been able to help me. The customer service is great as well. They are quick (within 24 hours) to respond to questions and I love the groupinars that they offer. Additionally, discounts are available for those that may be unemployed. I would highly recommend BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My therapist is a great listener and her skills really fit my reason for seeking therapy. I was matched with her right away and we are a good fit. You can’t beat the convenience of talking to a professional anytime right from your phone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I would recommend BetterHelp to anyone considering therapy. My introverted nature makes this the perfect safe space. I have the option of talking about anything and everything on my couch in the privacy of my own home!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Not having to go to a special place to meet my therapist is the best. That, alone, has been a huge help since I am extremely active with little downtime for myself. Being able to jump on a call or video conference is helpful since I’m on the go most of the time.

The questionnaire is pretty accurate and you get paired with someone that most relates to you. The worksheets online are very helpful as well as the journal logs. The technology is great.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for 3 years now and I really have enjoyed my experiences with two different therapists. These past few years for me have been so difficult but I have always felt like my therapists have heard and guided me in the best way possible. BetterHelp is so convenient for me since I travel often. The workers respond so fast, they take care of any issue I ever have so quickly, and my therapists are always attentive and available. I have learned a lot of life skills and a lot about myself in these past few years. Even when I have felt completely fine and not needed to talk, I have continued with BH to improve smaller areas where I might need work.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

After years of contemplating therapy, I googled "therapy via message chat" and BetterHelp was the first thing to pop up. It was so easy to sign up that I did it without any further procrastination. My therapist has been the most enlightening addition to my life. I’m so grateful that I made the choice to join BetterHelp for myself, and the fact that it was so easy to do probably was the reason that I am where I am today. Thank you BetterHelp. What a wonderful service you have created for people to access with ease.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have enjoyed my 5 therapy sessions to help me navigate through some tough situations, like resigning mid-year from my teaching position and pivoting into a new career change. I really enjoyed having someone there to talk to online, from the comfort and convenience of my own home. I felt heard and supported!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Did you know that a therapist doesn’t know the client's full legal name unless there is an emergency? Whatever the client puts as their name, a nickname, or anything else, the therapist is only given access to that. An emergency has to be brokered through BetterHelp services before the therapist is actually able to intervene in the chance that something dangerous happens. The app also makes it difficult to coordinate care with other personal doctors and professionals as it is more of a gig service for therapists than a telehealth company.

The therapist that I hand-selected: 10/10

BetterHelp app, service area, and ethical issues: 2/10

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I started with BetterHelp in 2022 to help with stress and depression. I was drawn to BetterHelp because of the convenience, but the treatment and service have been excellent. I had tried a face-to-face counselor with 1-hour sessions and found it less than helpful. Meeting every week for 30 minutes is much more effective, especially when using the message system along with it. My therapist and I have built a great rapport. I wholeheartedly recommend BetterHelp.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend