BetterHelp Reviews - See What Customers Are Saying

I love using this site; it is confidential and my counselor, Joan, has been very helpful to me. She has made me see that suicide is absolutely the worst plan and helps no one and hurts the ones I love.

She is very calm and has taken me in the right direction.

Bottom Line: Yes, I would recommend this to a friend

I have always thought that I can handle all of my issues on my own, but I eventually gave in. I started with BetterHelp and have found things out about myself that I never knew. I am getting the help that I need in the best way possible thanks to BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I am so pleased with my experience with BetterHelp and also my counselor! She has been supportive and helpful in sorting out my feelings, emotions, and issues. The ability to send a message when I feel the need and know that she will respond the same day is fantastic! I’m too busy to go see a counselor, but when I need to "talk," I know that I can at any time! This is a wonderful app and I would highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

I was really scared to try this, honestly, but I have not been disappointed! I'm at a time and place in my life where I just can't go into an office and sit with a counselor once a week, I need someone there for me all the time, and who is easily accessible. BetterHelp matched me with someone I 100% resonate with, and I've improved more than I could have imagined. It's helped me in more ways than I can explain, and I honestly can't thank them enough. My counselor is right there in my pocket, whenever I need her, and it's amazing that I can clearly say with full confidence that I'm getting the support I need. Thank you, BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

Being a caregiver for my husband for 16 years, and within the last few years I have learned I have Parkinson's Disease, leaves me mentally and physically overwhelmed and adding another doctors appointment to my schedule seemed like too much. I found better help and they connected me with a counselor I really can relate to. She is positive, asked questions, let's me ask questions. Let's me dump a lot of negative feelings on her. I need and look forward to writing to her every day. I have seen counselors before and Lorey is as good if not better than some counselors I have seen in the past. I don't feel I am doing everything alone with Lorey.

Bottom Line: Yes, I would recommend this to a friend

My counselor is always readily available and offers credible and timely help. No matter when I email there is a prompt and reply shortly thereafter. He is very interactive and we are making steady progress.

Bottom Line: Yes, I would recommend this to a friend

I live an hour away from the nearest qualified therapist. I was not always compliant due to the distance and inability to see my therapist as often as I had needed. Now I can have my session at home or wherever I am on the internet. I can see her and it is like being in her office. If I am having a really bad time with depression, I don't have to worry about if I am still in my PJs or haven't had a shower yet. She is there to help get me out of the funk! I thank God for this program. I tell everyone I know that needs help! It is worth every penny.

Bottom Line: Yes, I would recommend this to a friend

I’ve been very impressed with BetterHelp and the counselor who has been helping me. I love the access and convenience. Being able to recap my sessions has been helpful in tracking my progress and sharing my experience with my loved ones. Definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

Aside from a busy work schedule, the things I have been going through lately have caused a great deal of anxiety, unrest, and depression. When I'm fighting these emotions, it's hard for me to even pick up the phone to talk to someone about coming into their office and talking about my feelings. The thought of it causes a lot of anxiety! I knew I needed help though so I took to the internet. BetterHelp.com was the first result that popped up for me. It has been a very easy process to start counseling. After answering several questions, I was paired with a counselor that took immediately to get into what's happening in my life right now. He's been able to read between the lines of what I've said and has offered helpful insights into my behaviors.

I would recommend BetterHelp.com to anyone who wants to open up about what they are going through but who may not feel comfortable in an office with eyes on them, or who may just have a schedule that is too erratic, busy or unstable.

Bottom Line: Yes, I would recommend this to a friend

I had thought for many years about getting therapy and finally now that I am almost forty I went for it! BetterHelp has been of great help to me in helping me release my anxieties and concerns. I love it! Nancy my therapist is amazing; she understands what I am trying to say and encourages me to keep being positive and moving forward in life with a positive mindset and not dwelling on the "what ifs." These past three weeks have been of great help to me.

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp about a month ago while struggling with a lot of distress.

I was connected to my first counselor the day I joined.

I was not happy with my first counselor and decided to work with another one after a few days. It was possible with just one click!

I received additional support from BetterHelp service:

- They consulted me on getting their internal financial aid because of my economic situation.

- They gave me good advice on communication with my counselor.

- They provided me with a list of alternative counselors suitable for my needs.

I was able to connect to my new counselor, the one I've chosen myself, the next day after switching. I've got several free of cost days from BetterHelp as compensation.

My second counselor has been a great match for me, he's the best counselor I worked with so far.

Bottom Line: Yes, I would recommend this to a friend

Very helpful for those of us who travel for a living - we can get help anywhere and don't have to be in one locale. My therapist is great, and has helped me a lot by making useful, actionable suggestions.

Bottom Line: Yes, I would recommend this to a friend

I am simply blown away by BetterHelp.com. The signup process couldn't be any easier or intuitive. They were spot on matching me with a therapist that I love, right off the bat. The online communication is great, and I'm able to write as much or as little as I want whenever I want. I have been recommending this site to all my family and friends. Couldn't be any happier.

Bottom Line: Yes, I would recommend this to a friend

These people aren't real therapists. If your questionnaire reveals that you have any actual mental illness, they'll just tell you they can't help and give you a pathetic list of local therapists. Just for reference, a real service that can't help you (this happens a lot) will usually make at least some put some minor level of effort to recommend you to a different therapist or doctor. It's very clear that these people just want to get rid of you if you have a mental illness, not help.

Bottom Line: No, I would not recommend this to a friend

I learned about BetterHelp.com through a popular YouTube person, who did quite a bit of research. I agree that they offer fair and reputable counseling.

In a couple of occasions, I have contacted customers service and they went beyond what I expected and handled my concerns.

My counselor is highly professional and competent and I love how easy it is to set goals. She is always kind and respectful.

They really seem to be the "real deal" as a good business.

Bottom Line: Yes, I would recommend this to a friend

I've met two counselors on BetterHelp, and where the first one may not have fit my particular need and I decided to leave BetterHelp, I was willing to give it another chance. In doing so, I met another counselor who helps me in my time of need and makes me feel more like a functioning adult and less like an emotional wreck. BetterHelp is on the pricier side but I feel like the emotional wellness, and the multiple platforms of availability are extremely useful.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great company. I have a counselor named Mary and she's very patient and understanding. Even if there's nothing going on, she always reaches out. It's always nice to have BetterHelp as an option when I start to feel overwhelmed. I message her whenever I can't seem to handle my emotions and I feel as if it's had a positive impact. I don't feel a weight on my shoulders like I used to before I started therapy. I strongly recommend BetterHelp and their services.

Bottom Line: Yes, I would recommend this to a friend

Great service, very quick and easy to sign up, matched me perfectly the first time with the right therapist I needed. Easy to contact my therapist during the week and signing up for a live session is easy and straight forward. I recommend this for everyone that needs it.

Bottom Line: Yes, I would recommend this to a friend

My anxiety makes it very difficult to have face-to-face therapy. Additionally, the better counselors and therapists nearby are extremely expensive, and I am without insurance currently. I can message my counselor whenever I want, and schedule live chat sessions, which makes me feel much more comfortable and open to discussion. Though I love my counselor, I think I won't be needing the service long; it is THAT good.

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp started when I felt quite desperate to find support. I have not expected that automatically assigned counselor can be such a good match. I was not fully convinced and I allowed my experience to talk for me. A few months after, I consider collaboration with my counselor through BetterHelp truly helpful, improving my attitude and habits. It was a good decision and I see it every day.

Bottom Line: Yes, I would recommend this to a friend

I am a very busy individual - work, school, home, other responsibilities, all which compound the need for direction to help minimize the anxieties associated with my life. BetterHelp allows me to seek assistance anytime during the day without adding another stressor i.e., scheduling and keeping an appointment at an office, waiting in a packed waiting room and in some cases rambling with no direction from the professional behind the desk. I am able to convey with a professional in the moment of what appears to be a crisis and "talk it out" before it becomes a mountain.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been very easy and convenient to get help with a professional. It’s much better than having to schedule an appointment and wait to go into an office to get advice. I have gained knowledge and some tools from my counselor to help me through a rough time. I highly recommend this service.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing tool. I love how easy and convenient it is. Counselors are amazing. They are an amazing aid to overcome any issues you may face. Sheryl has been a dream to work with and has helped overcome several obstacles and issues I was facing. I love how I can message her at any time. I also love that BetterHelp offers webinars. Thank you for your service!

Bottom Line: Yes, I would recommend this to a friend

Amazing. It's the best decision I've ever made. Most importantly how it has helped me is beyond explanation. I have access to my therapist any time by messages, telephone calls, or even video conferencing. I was blown away to also find the little tab I missed called GROUPINARS. They are scheduled for certain days and you can join any of them that you may need. Like forgiveness or trauma-informed care, and just log on. I was given the opportunity to go to a conventional face to face counselor and I decided to stick with BetterHelp, it truly is better help. I never feel alone, my therapist answer me right away, and they matched me with the perfect person. I am beyond ecstatic. I don't have to get dressed, I don't have to lose time from work. And no, I don't miss those face to face because this is face to face or voice to voice or whatever I choose and feel comfortable with. Try it, they let you for a free week! A cherry on top!

Bottom Line: Yes, I would recommend this to a friend

I have been on BetterHelp about a week and can honestly say it really has helped me. My counselor is a very good fit for me and is very involved and responsive. I love the format of being able to have access anywhere through my phone or my computer. I highly recommend this to anyone that needs extra help.

Bottom Line: Yes, I would recommend this to a friend

I previously have utilized to face to face counseling but find it hard to make the time, find the time between work and be motivated to even start the process so this time I thought I would try the online counseling as it eliminates those issues and now that I have a newborn finding time for me is only at ridiculous hours of the night - which is perfect for the type of service BetterHelp offer.

My assigned counselor has raised some important questions and things for me to think about, which has been very helpful, and it's also a real comfort not having to say some of my thoughts face to face with someone as we all get very self-conscious and feel like we must be bad people or silly.

It's great that the service has a log in and a separate password as security is key with these types of discussions, and I also liked that some contact info was to be given as you never know when someone may do something harmful to themselves or others and this way you can contact the appropriate people to assist. Some people will find that hard to give the information up front but I think it's very important to do it and you feel comfortable about it once you start being able to open up to someone.

Having access to the conversation thread is good as it helps being able to go back and read over what has been said to really take it in otherwise in face to face sessions it's hard to remember everything that was said.

The alert message on the mobile is great as I hate feeling the need to always log into a program just to see if there are messages and although I can be alerted via the Hotmail message I would still need to go into my email account to see this.

Knowing I can request a different counselor or cancel the service at any time is a great offering. Also, I like that when signing up all the questions asked to get an idea of the person/the issue/who they prefer to be helped by is a nice touch.

To sum it up, I'm very happy with everything so far and think it's a great service that BetterHelp offer to people, so thank you BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I reached out to BetterHelp when I was at breaking point. My counselor is incredibly understanding, calm, kind and patient, and offers really beneficial advice. I’ll be honest, the $180 fee upfront does seem offputting at first, but broken down, it’s worth it. For $45 a week you can reach out to your counselor at ANY time where they can help you understand the thoughts and emotions that you are currently experiencing. They also provide great (and very detailed) resources that can help with understanding why you feel a certain way. You can add live sessions for a bit extra. I’ve only had one live session so far, but it was very helpful for me. The live session I had consisted of my counselor suggesting ways that I could reflect on my emotions while gathering enough information to work out solutions to my problems later on. I’ve been to the doctors about my mental health and no app or other suggestion they had for me could compare to BetterHelp.

Bottom Line: Yes, I would recommend this to a friend