Bellroy Reviews

I purchased the Cooler Caddy because I was under the impression that it would not leak due to the waterproof interior lining and water-resistant zipper. I used the caddy last weekend for the first time and the cooler leaked so easily out the straps.

I reached out to customer support and they sent me a 40-week-old Instagram video clarifying it's only water proof upright. Why not put that critical info on the sales listing?!

Super deceptive and untrustworthy, I would not recommend this company.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered the Bellroy laptop sleeve only to discover there are holes in the design. There was no indication of this in the product description or photos on their website. When you're ordering something to protect your laptop, this feels like a critical piece of information that was left out.

Once it arrived I asked to return the sleeve or exchange it for the model without holes and was told they couldn't exchange it or cover the cost of shipping the item back.

I really wanted to support this company because of their sustainability commitments, but this customer service experience was terrible. You shouldn't mislead customers about what their buying and then expect them to pay for your mistakes.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Bellroy advertises itself as a premium leather case and wallet company with premium prices while they are actually selling you cheap leather and bad fitment products with no customer support to back up their defective products.

Bought a premium leather case for my Samsung S22 and got a defective case with bad fitment and cheap finish product.

I reached out to return it immediately and my Richard from customer support ended up having me pay for return shipping, which cost half the price of the case. I asked for a manager or supervisor to reach out, which Richard agreed to, but it's been 3 weeks with no response.

Laughable customer support and bad, bad bad products! Stay away.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Uncomfortable and badly designed. Shoulder straps slip off the side of shoulders and cause back pain. Do not buy for the average male carrying a laptop.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

This company is brutal, their products are visually nice, however, that's where all the good ends.

First of all, their bags are literally made from recycled trash material. If you ever compare their bags to something like NorthFace you will understand what I mean. It's literally trash material with the cheapest zippers a manufacturer can find.

Exchanges are non-existent, apparently, that's too complex for them.

Purchased a few things on Black Friday and requested to exchange the unopened product for a different size. I shipped the items back at my own cost. They told me they can't do that and I need to buy the item again at full price. Not customer friendly.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I bought a leather case for my phone and paid using Visa connected to my Google Pay account. The next day I was informed that the funds had been frozen and their bank had suspicions that I was a scammer. To prove that I am not, they ordered me to send a photo of my ID and a card that was in use. LOL. This smelled of fraud and obviously, I refused. I demanded my money back and so far I am waiting. If they won't send me a full refund I'm going to do a chargeback and by looking at other reviews, this will probably happen. They surely haven't heard of EU GPRD and sending an ID scan and a card sounded so dense that I almost laughed. Almost. This is my first and last shopping at Bellroy and decided to buy some other case. Maybe it turned out well for me as I can see that it's almost impossible to return the product if it is defective (see other reviews).

Bottom Line: No, I would not recommend this to a friend

I ordered 3 backpacks 1 week ago. Contacted customer service asking for a refund and return. They answered the first email but after they figured that I don't like 1 of the 3 backpacks they stop replying. I followed back 4 times already but still no response.

I am pretty sure that they are just scammers. Nobody ever replied to me after I asked for a refund. The color and view don't feel like a $220 backpack. It feels more like $50 backpacks from Amazon.

Don't waste your time and money. You never get your money back if you don't like the product. I decided to purchase directly from their Bellroy website, which was a huge mistake. I should have ordered from Harry Rosen having a chance of physical return and instant refund.

Please run your business properly. Your website is stating 30 days money back guaranteed. You don't even have customer service.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

This is my second wallet from them, the first was hide and seek – no issues.

The second was a bifold coin wallet – after using it for a month I found the thick thread on the left was causing an indent on the right side. Tried reaching out to Bellroy and am still waiting for a solution after a couple of weeks.

Not impressed – will not buy this brand anymore.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I think the overall experience was one of the worst customer experiences I've had in my life.

I bought an iPhone case, happily paid for it...and that's it.

Soon I learned, that Bellroy needs me to change the payment method since my credit card didn't pass their validation – for reasons unknown.

So I followed each step their customer service wanted me to follow to pay again, with a different method, for the same wallet...only to learn that they have sold it out in the meantime and I can either wait up to 6 weeks before they become available or find it from one of their resellers.

Eventually, an absolute waste of time, an unnecessary freeze of my funds (I had to wait a week before I received back my money for the initial payment), and overall extreme disappointment on how broken this brand is.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I truly believe there are a lot of nay-sayers here. I have bought 4 bags, a wallet, 2 pouches, and a laptop cover. Delivery is always speedy and I have returned the product too. They are well-designed products. Great experience so far.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Their customer service is a hot turd. They never get back to you via email and don't support chat or phone.

I purchased an iPhone 13 case, but I needed an iPhone 13 Pro case. I purchased the 13 Pro case, which is very nice. This meant that I needed to return my 13 case. It has been three months and they still will not get back to me to return this item. It is not conveniently out of the return window.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I ordered over $350 worth of merchandise in two separate orders direct from Bellroy.com. I ordered 2 wallets and a bag.

The bag isn't large enough for laptops larger than a standard MacBook 13 and thus needed to be returned.

First I tried canceling my order even before the bag shipped – they were too slow and let the bag ship. Now that the holiday is over I want to return it – they have requested photos of both the packaging and product. No problem, it was unused. So I sent the photos hours after they sent the request. It's now been another couple of days and I still haven't heard anything.

To say I'm unsatisfied is an understatement. I was planning to order another wallet from them but given how poor their customer service is I absolutely will not.

Hey Bellroy, wake up and hire some proper managers.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered two items more than a month ago. Was informed shortly after that one item was back-ordered and would be delayed. To date, I have received no communications or products. Sent inquiries and the reply email said they would respond within 24 hours. That was 4 days ago. The only response was an automated email asking to rate service. Really? How can you rate non-existent service?

Do not purchase Bellroy!

Should be zero stars.

Bottom Line: No, I would not recommend this to a friend

I bought this wallet as a birthday present for my husband. While it was lovely, it did not suit his needs. He tried it in his pocket for a few days...they had me send photos...and we were told since it was no longer in "original condition" (and we hadn't kept the package), no refund was available. Now, what do I do with this $100 wallet? I would never shop with them again.

Bottom Line: No, I would not recommend this to a friend

So far I have bought 4 items from Bellroy directly from their website and there were no problems at all. All the items bought were awesome and beautiful. The only con I have are the zipper holders, looks like it might detach anytime soon. But otherwise, no other problems at all. Aged beautifully. Thanks Bellroy!

Bottom Line: Yes, I would recommend this to a friend

Sadly I am one more customer here that had to experience Bellroy‘s horrible customer service. My order was shipped 16 days ago but still has not arrived. Upon inquiring, customer service replied that they shipped my wallet with regular mail and hence cannot track arrival. They explained they cannot take my complaint until 6 weeks after shipment (!). Only then will they consider something may have gone wrong.

My wallet cost 160€. Any other e-commerce supplier would send this as a package with online tracking and confirmation of receipt. In the meantime, I have no wallet and will have to hope that my order miraculously turns up (which of course it won‘t, given that it‘s already more than two weeks lost in the mail).

This whole experience is extremely frustrating. I now understand why customers love Amazon and hate Bellroy in the reviews.

Bottom Line: No, I would not recommend this to a friend

Good things: Wallet looks great.

Bad things: Don’t buy anything on Bellroy.com. Their system just doesn’t work well at all.

Here’s my story:

22nd of August: Made first order with VISA card. They told me that their system declined payment for security concerns.

24th of August: Made second order with MasterCard card. It was successful.

24th of August - 5th of September: They have been telling me that some of the items are out of stock. I requested a refund for the items that are out of stock and asked to ship my order immediately without waiting additionally some time for restocking.

NOTE: They still have this item in stock on Amazon. But not in their warehouse.

They told me that they cannot make a partial refund and will make me a full refund.

5th of September - I made another order for the items that have been in stock. Every single order was canceled by their security system. I used the same PayPal and MasterCard as I used before for a successful order.

10th of September - They ask me to send them a copy of my driver license or another document. To proof my identity. This is insane!

CONCLUSION FOR PEOPLE: If you wanna buy something from this company. Stay away from their Bellroy.com website. Just keep in mind. You may loose 20+ days and get absolutely nothing, but the problems and spoiled mood and experience. If you really wanna buy their products - do it on Amazon. It's much less hassle and Amazon will give you refund with no question asked.

Conclusion for me: I decided that I will stay away from this company at all. I don’t wanna buy their products and I don’t wanna have any more discussions with their customer support.

I don’t even want the already 20% offered discount.

Even if they will offer me a 100% discount, I will still reject it.

I don't wanna advertise such brands to my colleagues, friends, acquaintances or even my worst enemies.

Bottom Line: No, I would not recommend this to a friend

Hello, I reached out to customer service to get their recommendation on a wallet. I followed their advice and purchased a low black wallet for $75. It was not what I wanted and asked about the return policy as I had not used the wallet but had discarded the packaging. I reached out to customer service and they told me that without the original packaging I could not return it. Not cool and horrible customer service.

Bottom Line: No, I would not recommend this to a friend

I advise against shopping on the Bellroy stuff. A week ago I ordered two wallets for 130 Pounds with free delivery. The passes arrived, but 1-2 days after the transaction from my account disappeared an additional £130. I was in the bank and they explained to me that Bellroy doubled the amount of my account. I wrote for support, but I am still waiting for an answer. If I do not receive the answer and money tomorrow, I am going to report it further.

Bottom Line: No, I would not recommend this to a friend

Bellroy products are beautiful and streamlined for functionality. As an architect, I really appreciate quality design. Unfortunately, their customer service is in dire need of an overhaul. I ordered an item for Christmas delivery and was in communication with their staff through email during this process. My order was canceled without anyone informing me. Need I say more?

Bottom Line: No, I would not recommend this to a friend

I had my Bellroy for 12 months. It developed terrible markings on the wallet; black lines along where the edges of my credit cards go.

The company says this is normal, but I do not want horrible black lines on the external side of my wallet. It looks like 100 years old. While this might appeal to some, it does not to me.

The company website says long-lasting and durable. It doesn't mention anything about the wallet becoming marked and outlining where the credit cards are sitting.

I wouldn't go near them again.

Bottom Line: No, I would not recommend this to a friend

I have been using a note sleeve for 2+ years and recently bought a 6S+ 3 card phone case, hence would like to add in my review for the product.

Product wise, some are made in India, and some are made in China. Generally, these are labeled on the products/the packaging.

Pros: Quality, idea, comfort, trendy.

Cons: Note Sleeve - only a couple of cons. We cannot use the wallet for carrying coins, plus general wear and tear is as like with other products, so don’t expect the premium Mont Blanc experience.

Cons: iPhone case - ok with two cards. The three one is practically not feasible for daily use.

Bottom Line: Yes, I would recommend this to a friend

Horrible customer service. They charged me two weeks ago, and the wallet has still not shown up. They will not reply to emails and there is no phone number to call since they're based in Australia. Avoid at all costs unless you like throwing your money away.

Bottom Line: No, I would not recommend this to a friend

I bought the Slim Sleeve and Travel Wallet by Bellroy over the past year, and have really enjoyed using both of them. I clicked one of their online ads wanting to learn how to slim down my old tattered wallet, but eventually decided to purchase a Bellroy for its unique look and design features. Though prices are steep, the 3-year warranty makes up for it in my opinion. These wallets are not designed for carrying coins or overstuffing with card, so I'd recommend Bellroy if you're looking to simplify your wallet.

Bottom Line: Yes, I would recommend this to a friend

I bought the slim wallet few months ago. Looks good but not practical. Way above its value. I changed to a better one.

Bottom Line: No, I would not recommend this to a friend